General Reviews of Cingular Wireless Customer Service

Pros: The only "TRUE" nationwide cellular provider. No roaming or long-distance charges.
Cons: Service isn't provided in all states.

Cingular cannot be compared to by the other providers. At least not the old plans. I don't have to look at those coverage maps and figure out if I'm standing in the blue-shaded area and I'm covered in my plan or if I'll be paying roaming charges at 50...

Pros: None
Cons: Customer Care service is worthless, plan rates could be better

Okay...I don't know if At&t wireless is to blame or Cingular, but I know right now I'm angered at Cingular...so here goes my full length story..first of all let me make it clear that the at&t wireless/cingular merge stinks....a year and a half ago I ...

Pros: Reasonable coverage, but when things go wrong, you're on your own.
Cons: Horrible customer service.

This review relates to the Kic prepaid Cingular service. Their coverage area is reasonable, but for the first two months we couldn't reach customer service or the kic prepaid recharge line from the cellphone- which meant we had to find a land line to ...

Pros: ok coverage while in car
Cons: coverage plans, shady reps

In the Fall of 2001 I received an expensive bill, it seems I had traveled out of my "HOME" area. I chalked it up to a mistake on my part. Cingular did what they could to ammend my bill and plan. (I thought they were being helpful.) I changed from a...

Pros: Rate plans and options.
Cons: Worst customer service that I have ever experienced, period. Billing department errors.

After using Alltel for the better part of the last 6 years I decided to go out on a limb and try Cingular for the better choices of options and plans. They claim a 30 day trial where you pay for your minutes of use and a three day no fees assessed ...

Pros: The coolest phones and most minutes
Cons: Coverage

First of all i am an agent for cingular wireless in arizona. And i have worked for verizon, at&t and sprint pcs. I have found that none of these companies including cingular is perfect. However with the other companies you don't get as much for what you...

Pros: Service area is ok. Goes out a lot in rural areas.
Cons: Website is horrible!! Always down Spotty service, text messenging cuts out a times..

I've had nothing but problems with their lame website and been on hold more time than I care to remember waiting on a real live person to answer to the phone in customer service. Service is spotty in areas. I have four phone numbers under the Family ...

Pros: 5000 minutes for the weekend and long distance.
Cons: This company has hidden fees, and charges for checking your voice mail.

The customer service at Cingular Wireless is horrible. I have only been with the company for four months, and the experience has not been pleasant. The first month with the company, I asked them to remove the Multimedia messaging from my phone. ...

Pros: Good coverage, competitive pricing.
Cons: Poor customer service, frequent overcharges

Cingular has overcharged me on at least 12 of the bills which I have received in the past 18 months. I have spent several hours in the phone with customer service during those 18 months trying to get billing errors corrected. I have filed a complaint ...

Pros: nothing!
Cons: So many

If you are looking for troubles, for headache, suffering, and mainly for someone to steal your money then go for Cingular wireless. They have horrible service, they call it the best coverage, but I could not find it cover 2 square feet for more than 2 ...

Pros: was cheap
Cons: very rude customer service, no support, horrible company

I am so disgusted with this company. I initially got 2 phones for myself and my husband through my employment at USAA. If USAA knew how badly Cingular treated their customers, they'd remove their name from any partnership with them! I canceled one ...

Pros: They have nice commercials.
Cons: Their service sucks, their phones are junk and their customer service is non-existant.

I had the most horrifying experience with Cingular Wireless and was so happy to be free from their snare. In August 2004 I signed a contract with AT&T (not aware that they soon would be Cingular Wireless!) I told the sales rep at the AT&T store some of ...

Pros: One Month Bill $1995/-
Cons: One Month Bill $1995/-

I bought cingular family plan from Ohio in 2002 on family plan as me and my husband were moving to different states IOWA and COLORADO. Cingular Sales Person Mr. Michael White in best buy store of Columbus, OH said cingular IS covered in both states and ...

Pros: Rollover minutes
Cons: Too many departments

I just wanted to say on behalf of the customer service reps, that if you guys can actually contact those who set up the call centers and their telephone systems that would be great. The reps you talk to on the phone are just as frustrated as the callers ...

Pros: The second phone was nice looking
Cons: every damn thing

A few years ago in the small town that I use to live in the only cell provider was Cingular, so I go in and get a big ugly Nokia 5125 that had a battery that liked to travel as far away from the phone as possible, for this I paid $75 (can you say ...