Highest Rated Review by the Community
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May 29 '02
Pros: Excellant Store Service
Can Change Plans Anytime
Family Talk
Cons: Very Poor Service Outside Home Area
Can Get Very Pricey
Summary: I was needing to purchase 2 cell phones and did not have a clue when it comes to picking a provider. So I did a little research myself and that didn't help narrow my choices down any. So I talked to some people at work and they all recommended Cingular. ... read more
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Dec 22 '05
Pros: They're not brain sucking parasites.
Cons: Customer service has NO clue and the phone service is choppy and flakey at best.
Summary: Their customer service is among the worst I have ever come across... the actual phone service is even worse than that. I'd say 75% of all calls are dropped. The signal will just suddenly drop and then return 30 seconds later. When I do manage to get a ... read more
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Apr 07 '05
Pros: None
Cons: Just name it.
Summary: I made the mistake of getting prices and cell phone information over the phone with SBC so I could make paying bills easier(in the Dallas area you can have your Internet, home phone, and cell phone on the same bill). I needed the cell phone quicker than ... read more
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Jan 17 '05
Pros: none
Cons: horrible billing and customer service!!!
Summary: DON"T EVER DO BUSINESS WITH THIS COMPANY!!!!Check out what the Better Business Bureau has to say about Cingular, they were kicked out of the BBB if that tells you anything as well as THOUSANDS of complaints similar to mine which you can reference at ... read more
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Dec 13 '04
Pros: Beats a pay (public) phone, generous with new replacement batteries, could benefit from AT&T merger.
Cons: Poor service, lots of billing errors, reps aren't properly trained on ever-changing mobile landscape.
Summary: I had Southwestern Bell mobile when you had to carry a 'purse' style cell phone due to the battery size; so I'm obviously a charter member with Cingular, who replaced SWBell. I couldn't count how many times I've caught Cingular with billing errors, ... read more
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Sep 12 '04
Pros: Very friendly customer service. Friendly ain't everything, though.
Cons: Ridiculous fees, and inaccuracies. Of course, if they screw up, it's still your fault.
Summary: Don't move if you have Cingular service in D/FW. And certainly don't simply call in to customer service and trust that they'll make the appropriate updates to your account. Do either of these things, and get ready to receive potential late fees and ... read more
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Feb 04 '03
Pros: Older Nationwide plans are good. If you have one, keep it.
Cons: Newer (so called "preferred") plans emphasize Cingular's Network
Summary: The older nationwide plan that Cingular offered was excellent. It included night and weekend minutes with no roaming anywhere in the US.
The new plan is a ripoff. The price is the same as the old Nationwide plans but roaming charges are ... read more
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Dec 03 '02
Pros: Great service in DFW
Cons: Coverage is spotty in areas (especially outside of Dallas county)
Summary: When I went to get a phone, I was looking for cheap, reliable service in the DFW area since I had just left a consulting job that required me to travel across the country (dropped my Sprint service in the process). I didn't have much confidence in Verizo ... read more
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Jun 13 '02
Pros: Excellent coverage,
Cons: Few selection of phones, slow to upgrade
Summary: I am a student and am also on the road a lot. I work in Sherman, live in McKinney, and traveled frequently to Commerce, TX (Texas A&M Commerce) to visit my girlfriend. Over the three years I have had the service, I am mostly pleased. Customer service ... read more
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- Express Reviews
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Oct 29 '05
Pros: NONE!!!
Cons: Very Poor Reception
Non-Responsive Customer Service
Summary: I have been using Cingular/AT&T for as long as I have had a cellular phone - shame on me for staying with them this long. I have a loss of service on at least one call in four. I travel nationwide and in highly populated areas like Chicago or Los
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Aug 10 '05
Pros: You're familiar with the company, Southwestern Bell.
Cons: Cingular is part of Southwestern Bell/SBC and all that means.
Summary: SBC/Southwestern Bell changed the name of their cellular service to Cingular. This in no way improved their service. They are still the phone company, a mega monopoly that the government has enabled them to have. Well, now its 2005 and they are
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Jun 11 '05
Pros: large network
Cons: Poor customer service from people you can not understand.
Summary: The problem with Cingular is that if you happen to be in a poor receiving area they will do nothing about it. They tend to blame the equipment providers like Nokia and convince you to purchase a new phone. After you have done that the service is still
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Dec 30 '04
Pros: None
Cons: Their 'customer service' is about as useful as Donald Trump's hairdresser.
Summary: I live in a pretty big suburb(pop. 75,000)just north of Dallas and cannot even use my phone in the major city I live in because of bad connection, horrible reception and dropped calls. I also cannot even use my phone when I am in my car, which is when I
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Nov 07 '04
Pros: nationwide calling, rollover minutes
Cons: few dropped calls here and there,
slightly expensive for amount of minutes you get
Summary: We've used Cingular for 4 years. We love the fact that they rollover your minutes. That's definitely the best feature! We have had a few dropped calls...but over 4 years, that's pretty darn good.
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Jun 30 '04
Pros: Value plans fit most folks' budget, decent coverage area
Cons: Their 850 MHz GSM in Dallas don't support World phones, poor customer service
Summary: Their customer service has always been the worst I've experienced: 1. When they switched me from the TDMA to GSM plan, both my phones were NOT able to receive calls for 6 days. I called over 20 times to finally get it resolved and got different,
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