Highest Rated Review by the Community
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Dec 15 '04
Pros: Not really any at all
Cons: VERY poor service, horrible customer service, just all around bad.
Summary: After getting tired of paying the jacked up prices for a Nextel cell phone, I decided to go and look for another company to throw my money at. After doing some searching, I decided on Cingular and now I wonder why I ever made that decision. Now, I ... read more
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Mar 31 '06
Pros: Rollover minutes.
Cons: Customer Service reps are very tough to deal with.
Summary: Background: Since it was available, I had the Media Works package as described in your press release at: http://cingular.mediaroom.com/
index.php?s=press_releases&ite
m=468
For $19.99 it offered 1500 Txt, 200 MMS, and Unlimited Wireless Internet ... read more
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Jul 08 '05
Pros: Rollover minutes
Cons: HORRIBLE SERVICE! Arrogant staff, poor selection of phones, store smells nasty, they don't care
Summary: Last week my contract was up with Verizon and from what I heard from a few of my friends is that Cingular is so great and all that so I decided to check it out for myself My mom and I, walked in to our local cingular store to see what we could get. As ... read more
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Jun 30 '05
Pros: Nothing in the pro area
Cons: Terrible Customer Support
Summary: My wife and I were planning an 11 day driving trip through Europe. Apx. 5 weeks prior to departing on the trip I called Cingular’s Customer Service and asked them what I needed to do to have cell phone service while on our trip. I was prepared to rent ... read more
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Feb 22 '04
Pros: NONE
Cons: Awful Customer Service
Cheap Phones
Bad Service
Summary: I've been a Cingular Wireless customer for a little over a year now and I'm currently looking to switch. The service has been less than stellar (lots of disconnects, no service and poor connections) but the real reason that I am switching is the ... read more
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May 16 '03
Pros: Service OK in urban zones around Philly
Cons: Service nearly non-existent in the Lehigh Valley.
Summary: I have been a customer of the system which is now called Cingular for the past 8 years. All during this time, my rural home has had spotty to no service from the Cingular system. Until about 2 years ago when they started building out into the Lehigh ... read more
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Sep 23 '02
Pros: coverage, rates
Cons: customer service
Summary: I chose Cingular (formerly Cellular One) primarily because they offered the best "basic" deal and offered a decent local calling area. And I will admit, I've been pretty satisfied with being able to get a signal and the overall call quality.
... read more
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Mar 24 '02
Pros: Semi-cheap rates, no roaming or long distance charges on some plans, easy returns
Cons: Horrible customer service
Summary: I dont actually live in Philidelpia, but a small town near the MD line. Cell phone service is horrible in my area and I had AT&T. I decided that AT&T just wasn't doing it for me, so I decided to do some shopping. I called the Cingular 1-800 number and ... read more
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Feb 26 '02
Pros: good service, great value for the money
Cons: Customer Service is not very knowledgeable. Customer account info from their website is poor.
Summary: I have been with Cingular for a year now. Overall, I have found the coverage to be excellent. I have had very few dropped calls, no fuzziness. Also- you cannot beat the plans that they have. When I signed up for my plan last year, I got an incredible ... read more
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Dec 13 '01
Pros: Lots of plans to choose from and local free nights and weekends.
Cons: Poor customer service, coverage, and roaming.
Summary: I used to have Cingular wireless until about 2 months ago. I live in a well-developed suburb of Philadelphia, and originally had Cingular by myself, then I switched to a family plan. When I originally had Cingular, their main selling point was that all ... read more
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Oct 30 '01
Pros: Dealers love to bargain on incentives at renewal time
Cons: Chances are you'll want out of your contract long before renewal time comes.
Summary: I got my first cell phone back in 1996 through Cellular One, mainly because they had much cooler phones than Bell Atlantic Mobile (now Verizon). Sprint and AT&T were pretty much non-existent at the time, so my choices were few.
I was always ... read more
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Oct 23 '01
Pros: good pricing for "Family Advantage Plan", friendly service
Cons: sometimes poor reception and echoing on phone
Summary: I signed up for Cingular's Family Advantage Plan after going to several other cellular phone companies and checking out their offers. I found Cingular to have the best deal as far as the sharing plans go. For the plan I got, I have two lines, 400 ... read more
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Jul 06 '01
Pros: Coverage, strong signal
Cons: No real time system to check usage, phones aren't as intuitive
Summary: I was a former Sprint PCS user for 2.5 years. I made the switch to Cingular because I was tired of the lack of signal strength in Chester County, especially indoors. I finally switched to Cingular on July 1, 2001 and I noticed a significant difference ... read more
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Jun 22 '01
Pros: Free minutes, Cingular to Cingular free calling, Price
Cons: Coverage area, roaming
Summary: I have the FamilyTalk 450 plan, which gives 450 minutes and unlimited calling to other cingular customers and three phones, along with voice mail and caller ID. That comes out to about $20 per phone, which is a pretty good deal.
I got three ... read more
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May 22 '01
Pros: If used wisely, you can get a lot for your money.
Cons: Contracts are confusing, as are certain limitations. Free phone is worthless.
Summary: I've been on the Cingular plan in the Philadelphia area for a few months now. My mother and I wanted to get a family plan, so we could talk to each other wherever we are. The plan was fairly inexpensive, and we have 255 minutes per month. We did have to ... read more
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