Highest Rated Review by the Community
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Jan 17 '05
Pros: Great reception and call quality
Great phone selection
Good customer service
Cons: Occasional billing problems
Overage fees becoming not as competitive
Summary: I've been a Cingular customer for 3 or 4 years now. I've been very satisfied with Cingular service. Before I was with Cingular I was an Alltel customer. I left Alltel primarily because their phone selection was ridiculously bad. I still feel ... read more
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Sep 03 '05
Pros: Good coverage area with no dropped calls. Rollover minutes and free mobile to mobile minutes.
Cons: Poor phone selection, not all phones are available on their website or in stores.
Summary: When I say that they are the best, I must preface that by saying that the customer service from the other cellular phone companies is very poor to horrible. Sprint would fall into the horrible category. Best Buy has the best deals on phones, so be ... read more
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Dec 03 '04
Pros: Pricing plan is the best in the area.
Cons: Coverage not so great, customer service fair.
Summary: I went through a lot of trouble finding a wireless carrier... Sprint, then Cingular, and then Verizon. Dealing with the folks at the Cingular store was nice, they were courteous and professional. (This is at Briar Creek) The phones were nice LG's ... read more
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Dec 13 '03
Pros: bad customer service and vague explanation on rollover minutes
Cons: is very popular, might be okay for first time cellular phone users
Summary: Cingular Mobile Phone service based on personal experience is below average because the customer service department does not provide the ideal packages for the first time consumers and does not have a clear description on how to use rollover minutes. ... read more
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Sep 10 '01
Pros: Easy to read billing statements, rollover minutes
Cons: many problems with service, short signal range
Summary: I purchased a Cingular Wireless package that included 350 free minutes plus rollover minutes. This package came with a Nokia 5190 cell phone. My phone stopped working within just a few short weeks of signing the 11 month contract. Customer Service ... read more
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- Express Reviews
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Oct 06 '05
Pros: none
Cons: poor reception, awful customer service, huge charges if you go over minutes
Summary: Terrible reception, my calls constantly cut in and out. Almost every month I am on the phone with customer service with phone or service problems, and half the time they don't know how to fix it, and forward me on to the next
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Aug 17 '05
Pros: Good reception. No dropped calls.
Cons: Worst customer service of any company in history since the dawn of the industrial revolution.
Summary: You would be better off not having a phone than having Cingular service. Charges were repeatedly added to my bills by mistake and I was promised each time by customer service that they would be removed, but they never were. This happened several times
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Feb 26 '05
Pros: Nice phone selection, good reception and service.
Cons: None to speak of.
Summary: Love the phone. Love the service. Love the plan. I have a similar phone with another cellular company and I can not wait until my two year contact is up with them. I am glad I came back to
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Oct 07 '04
Pros: Small phone
Cons: poor service, poor coverage, poor customer service
Summary: Have had nothing but problems with Cingular. Filed a complaint with the FCC about them. Dropped calls, poor coverage while travelling (although when I purchased the phone was told that they had "great coverage" in the NC areas). Rude, rude, rude,
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Sep 14 '04
Pros: they turn your phone off if you are 1 day late in payment
Cons: they couldn't careless if your phone works, just so long as they get their $$$$.
Summary: I have been a customer for 21 months, leaving 3 more...YIPPPEEE!!!! They have never lived up to their end of the bargain. I have been paying for a "National Plan", which covers the "nation" of North Carolina! I have been able to make 5 (FIVE) calls
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Jan 25 '04
Pros: Decent coverage and phones
Cons: Poor billing standards, errors on bill, poor customer service
Summary: I have been a Cingular customer for over two years now, and I must admit that, sadly, the service has steadily declined and I will not be renewing my contract. I have had unexplained charges added onto my bill and when I called to change my plan,
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Dec 06 '03
Pros: Cheap plans,features,Nice phones
Cons: none
Summary: I have had no less than a great expereince with cingular. The coverage here in North Carolina is excellent. They offer features such as rollover(to keep unused minutes) Wireless internet(CSD,wireless internet express (GPRS), and others such as
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