Highest Rated Review by the Community
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Jun 30 '04
Pros: Wow, I really can't think of anything about this experience that was a pro.
Cons: Everything.
Summary: I tried for two weeks to add a line to my fiance's Cingular service. It was real simple: 1. Switch to the Family Talk Plan 2. Add a new line (for me) 3. Upgrade her phone to the Motorola V600 4. Send me a new phone for the new line, another V600. ... read more
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Oct 08 '05
Pros: Suckered by a good equipment deal...
Cons: Poor Network service
Poor coordination with handset suppliers
The worst customer service
Summary: Left Sprint in Aug 04 and moved to Cingular enticed by: 1. GSM service 2. Talk plan - basic minutes 3. Best Buy deal that gave me: a v600, a v400 (two lines), and, a blue tooth headset for the v600 for a cheap on a 2 yr ... read more
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Oct 08 '05
Pros: Nice selection of phones
Cons: Non of them will work with this inferior service.
Summary: After I moved to Texas and my old cell service was not, I had to find a cell phone service that could service the continental USA. I decided on Cingular for two reasons. First my employer had a corporate account with Cingular. Second, Cingular was in the ... read more
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Sep 08 '05
Pros: Cheap with loads of free/included features
Cons: The service is brutal
Summary: I can't say enough bad things about Cingular's service in California.
1. It will work for a moment, then if you walk five feet away, the service will die. It's awful. I get anxious every time I have to use my phone. Most egregiously, it ... read more
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Sep 02 '05
Pros: Roll-over minutes
Cons: everything else
Summary: I used to be a very satisfied cingular customer; I have used their service since 2000 and always recommended them to my friends. My husband was offered a job in another state and the phone we had did not work in that state so we decided to get new ... read more
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Jul 30 '05
Pros: Quick response time of customer service agents
Cons: Inaccurate information.
Won't stand by answers or products.
User unable to determine when he's roaming.
Summary: When I first joined, I called customer service about roaming. They informed me that if my phone said "ROAM", then I was roaming, otherwise I was not. Recently I had large roaming charges, although my phone never said "ROAM". Cingular refused to ... read more
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Jul 07 '05
Pros: Good service in some stores, affordable plans, nice selection of phones, great coverage in U.S.
Cons: Poor service in certain stores, watch those calling plans, and check coverage and roaming rates
Summary: I've been a Cingular customer for about 5-6 years now. I used to use the now-defunct GTE wireless so I was really happy to switch to a new provider. A few words of advice though: 1. Watch out for roaming charges. Check the Cingular coverage map ... read more
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Jun 17 '05
Pros: None
Cons: Poor disclosure of fees and billing. Poor customer service attitude, knowledge and communication skills.
Summary: I acquired Cingular services during the Spring of 2005. I was previously a AT&T customer on a month-to-month plan with unlimited nights and weekends but after the merger, my provider became Cingular. I obtained a new GSM phone which I proceeded to sign ... read more
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Jun 15 '05
Pros: Their 411 help is very good.
Cons: Calls drop/fail. Service incompetent/rude. No effort to appease existing customers.
Summary: The sales person lied to me. I purchased an insurance plan for $99.95 which would replace a lost or stolen phone. If it was stolen I would need a police report, but if it was lost they just replace it. Not True. I lost my phone, and was told that I ... read more
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Apr 07 '05
Pros: None
Cons: Numerous dropped calls and horrible customer service.
Summary: I migrated to Cingluar from AT&T Wireless on January 11, 2005 after AT&T was bought out by Cingular. My contract with AT&T had expired and my options were to migrate to Cingular or go with a completely new company. Because I believed it would be ... read more
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Apr 05 '05
Pros: Don't know any w/ customer service.
Cons: They suck.
Summary: This my story with Cingular's Customer Service and why I think they're incompetent. The Situation I was trying to switch from a contract plan with Sprint to a Pre-paid, pay as you go type account with Cingular. I went down to the ... read more
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Dec 17 '04
Pros: Good coverage, rollover minutes
Cons: Questionable billing, poor customer service
Summary: I had earlier switched to Cingular Wireless from AT&T for several reasons: good nationwide coverage, good deals, and especially, rollover minutes. Unfortunately, in the short time I had been with Cingular, I encountered many difficulties with the ... read more
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Aug 12 '04
Pros: Good signal in most parts of the city, rollover minutes, 7p-7a night time minutes.
Cons: terrible customer service, bad insurance plan, won't connect calls with full coverage.
Summary: I became a Cingular Wireless customer about 18 months ago. My cell worked fairly well in my apartment, and was rolling along fine until the begining of this summer. Suddenly my phone (and my friends phones that also use Cingular) were having ... read more
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Apr 13 '04
Pros: Sometimes they have good deals on bundled phones and contracts
Cons: They don't care. Cingular left us stuck paying for nothing.
Summary: We were with Cingular for the last two years (almost). We chose them because the contract seemed like a good deal at the time. Recently, our phones no longer had signal in the Morgan Hill/Gilroy area where we live. To be fair, the service worked ... read more
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Aug 23 '03
Pros: Cheep plan, free roaming, a lot of minutes
Cons: Useless minutes, can't get signal lots of times and places. Calls dropped very often.
Summary: We have the plan with free roaming and lots of minute from Cingular. We went Arizona and Utah durin ... read more
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