Highest Rated Review by the Community
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Jun 30 '04
Pros: Wow, I really can't think of anything about this experience that was a pro.
Cons: Everything.
Summary: I tried for two weeks to add a line to my fiance's Cingular service. It was real simple: 1. Switch to the Family Talk Plan 2. Add a new line (for me) 3. Upgrade her phone to the Motorola V600 4. Send me a new phone for the new line, another V600. ...
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Oct 08 '05
Pros: Suckered by a good equipment deal...
Cons: Poor Network service
Poor coordination with handset suppliers
The worst customer service
Summary: Left Sprint in Aug 04 and moved to Cingular enticed by: 1. GSM service 2. Talk plan - basic minutes 3. Best Buy deal that gave me: a v600, a v400 (two lines), and, a blue tooth headset for the v600 for a cheap on a 2 yr ...
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Oct 08 '05
Pros: Nice selection of phones
Cons: Non of them will work with this inferior service.
Summary: After I moved to Texas and my old cell service was not, I had to find a cell phone service that could service the continental USA. I decided on Cingular for two reasons. First my employer had a corporate account with Cingular. Second, Cingular was in the ...
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Sep 08 '05
Pros: Cheap with loads of free/included features
Cons: The service is brutal
Summary: I can't say enough bad things about Cingular's service in California.
1. It will work for a moment, then if you walk five feet away, the service will die. It's awful. I get anxious every time I have to use my phone. Most egregiously, it...
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Sep 02 '05
Pros: Roll-over minutes
Cons: everything else
Summary: I used to be a very satisfied cingular customer; I have used their service since 2000 and always recommended them to my friends. My husband was offered a job in another state and the phone we had did not work in that state so we decided to get new ...
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Jul 30 '05
Pros: Quick response time of customer service agents
Cons: Inaccurate information.
Won't stand by answers or products.
User unable to determine when he's roaming.
Summary: When I first joined, I called customer service about roaming. They informed me that if my phone said "ROAM", then I was roaming, otherwise I was not. Recently I had large roaming charges, although my phone never said "ROAM". Cingular refused to ...
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Jul 07 '05
Pros: Good service in some stores, affordable plans, nice selection of phones, great coverage in U.S.
Cons: Poor service in certain stores, watch those calling plans, and check coverage and roaming rates
Summary: I've been a Cingular customer for about 5-6 years now. I used to use the now-defunct GTE wireless so I was really happy to switch to a new provider. A few words of advice though: 1. Watch out for roaming charges. Check the Cingular coverage map ...
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Jun 17 '05
Pros: None
Cons: Poor disclosure of fees and billing. Poor customer service attitude, knowledge and communication skills.
Summary: I acquired Cingular services during the Spring of 2005. I was previously a AT&T customer on a month-to-month plan with unlimited nights and weekends but after the merger, my provider became Cingular. I obtained a new GSM phone which I proceeded to sign ...
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Jun 15 '05
Pros: Their 411 help is very good.
Cons: Calls drop/fail. Service incompetent/rude. No effort to appease existing customers.
Summary: The sales person lied to me. I purchased an insurance plan for $99.95 which would replace a lost or stolen phone. If it was stolen I would need a police report, but if it was lost they just replace it. Not True. I lost my phone, and was told that I ...
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Apr 07 '05
Pros: None
Cons: Numerous dropped calls and horrible customer service.
Summary: I migrated to Cingluar from AT&T Wireless on January 11, 2005 after AT&T was bought out by Cingular. My contract with AT&T had expired and my options were to migrate to Cingular or go with a completely new company. Because I believed it would be ...
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Apr 05 '05
Pros: Don't know any w/ customer service.
Cons: They suck.
Summary: This my story with Cingular's Customer Service and why I think they're incompetent. The Situation I was trying to switch from a contract plan with Sprint to a Pre-paid, pay as you go type account with Cingular. I went down to the ...
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Dec 17 '04
Pros: Good coverage, rollover minutes
Cons: Questionable billing, poor customer service
Summary: I had earlier switched to Cingular Wireless from AT&T for several reasons: good nationwide coverage, good deals, and especially, rollover minutes. Unfortunately, in the short time I had been with Cingular, I encountered many difficulties with the ...
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Aug 12 '04
Pros: Good signal in most parts of the city, rollover minutes, 7p-7a night time minutes.
Cons: terrible customer service, bad insurance plan, won't connect calls with full coverage.
Summary: I became a Cingular Wireless customer about 18 months ago. My cell worked fairly well in my apartment, and was rolling along fine until the begining of this summer. Suddenly my phone (and my friends phones that also use Cingular) were having ...
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Apr 13 '04
Pros: Sometimes they have good deals on bundled phones and contracts
Cons: They don't care. Cingular left us stuck paying for nothing.
Summary: We were with Cingular for the last two years (almost). We chose them because the contract seemed like a good deal at the time. Recently, our phones no longer had signal in the Morgan Hill/Gilroy area where we live. To be fair, the service worked ...
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Aug 23 '03
Pros: Cheep plan, free roaming, a lot of minutes
Cons: Useless minutes, can't get signal lots of times and places. Calls dropped very often.
Summary: We have the plan with free roaming and lots of minute from Cingular. We went Arizona and Utah durin ...
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Aug 04 '03
Pros: Free phone
Lots of anytime minutes off-peak minutes
Cons: Poor reception/signal
Many dropped calls
Summary: It's been almost exactly one year to the date since I signed on with Cingular Wireless, the new moni ...
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Jul 21 '03
Pros: You get far more minutes than other carriers. Many free phones available.
Cons: Quality of phones and service questionable.
Summary: At Cingular you get a lot of minutes for the price you pay, but it comes at a cost. And that's good ...
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Jul 12 '03
Pros: Inexpensive Plan & GSM network
Cons: Dropped calls, frequent system busy signals.
Summary: I have been getting a lot "system busy" signals when I try to call out, especially during peak hours. As if that is not bad enough, many callers trying to call me have been getting messages such as "your call cannot be completed at this time" and the...
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Jun 19 '03
Pros: Low Cost. Alot of minutes
Cons: *System Busy* Can not make a call.
Summary: History: March-July 1999 - I had Voicestream in Phoenix AZ. $90 a month for 600 minutes. No night ...
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May 24 '03
Pros: Nice looking deals
Cons: Poor coverage, poor customer service, changing rules, disabled phones
Summary: They put up tempting offers and load on lots of new subscribers but they don't have the infrastructure to support it. We got poor/lost signal in many parts of
the Bay Area, and in places where they had coverage, we
often had trouble...
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Mar 25 '03
Pros: Good Reception; Good Plans
Cons: Frequent Network Problems
Summary: I have been a fairly happy Cingular customer for the last 4 years. The rate plans have been competetive, the reception coverage in the Bay Area good, and customer service fairly responsive.
I have however experienced frequent network...
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Feb 27 '03
Pros: Cheap
Cons: Pockets of no service they don't acknowledge. Much worse than AT&T
Summary: Purchased SonyEriccson T68i from Cingular store on Lakeshore in Oakland Feb'03. Assured excellent svc in area. Took it home (0.7mi from store). No coverage--not even the stubby bar in reception indicator. Put phone next to AT&T TDMA which had full...
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Feb 09 '03
Pros: cheap calling plans, gsm service
Cons: very poor reception, dropped calls, constant "system busy" errors
Summary: *note* this review is more for Berkeley, CA and some parts of the Bay Area (i.e. Daly City)
Phone: Nokia 3390, switched to Nokia 8290 when my Nokia 3390 broke
Monthly payment: $29.99 (includes 300 anytime minutues, 3000 nights and weekends,...
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Feb 02 '03
Pros: Clear when it works, family plan, rollover minutes
Cons: Coverage weak in rural areas
Summary: US mobile service is really pretty poor because the variety of standards means that there is duplicate service on multiple carriers in densely populated neighbourhoods and not much in the countryside.
So I can use this phone around most of...
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Jan 07 '03
Pros: competitive pricing
many included features
Cons: poor hardware selection
poor reception outside major city areas
Summary: Using Nokia 51/3390 phones.
My first (and only) cell phone provider so far has left me unable to stay in touch while traveling. While the reception area has improved dramatically over the last couple of years, I still find too many areas where the...
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Nov 25 '02
Pros: The included minutes and coverage in bay area provides a good value.
Cons: Coverage north of Santa Rosa and along Highway 1 is poor
Summary: I find that coverage in the Bay Area is very good. I am constantly on the road and use the phone a lot. The signal strength is strong and the quality of calls is very good. I find coverage drops in rural areas.
In other areas of the country, I...
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Nov 18 '02
Pros: relatively cheap; always have the newest and flashiest phones
Cons: terrible reception and coverage
Summary: Thinking about T-Mobile? Tempting prices, right? They're offering just about everything but the kitchen sink.
I bought the acclaimed Sony-Ericsson T68i camera-phone from T-Mobile(west coast)/Voicestream(east coast) which uses the Cingular...
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Sep 06 '02
Pros: Low cost
Cons: VERY poor coverage and customer service
Summary: Cingular Wireless has been the worst provider I've ever used as far as coverage, but things got worse....
About two months ago our phone kept going into "Emergency Only" mode. At first we thought no big deal...Now it's all the time. I would guess...
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Sep 04 '02
Pros: text messaging
411 information service
Cons: few cell sites
poor customer service
Summary: If it weren't for the text messaging and the 6 months I have left on my service, I would switch carriers.
I'm waiting for other cellular services to offer international text messaging and I'm waiting for Cingular to develop more cell sites in...
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Aug 01 '02
Pros: Prepaid Cingular plan is highly recommended for people on a budget.
Cons: Only a few drop calls (1 out of 100 calls). Not as bad as Verizon.
Summary: My wife subscribed to Cingular for a year and decided to switch to Verizon and she got an extra Motorola phone for me. After 1 week of use, we had numerous drop calls, cutouts and bad receptions so we returned the phones and my wife went back to...
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Jul 15 '02
Pros: inexpensive plans.
provides GSM network service.
Cons: Terrible customer service, Non-responsive. Contracts are VERY restrictive!!!
Summary: If you buy a phone for a reduced price by signing a contract with Cingular, you are going to be a big sad loser!!!--like me. Cingular seems the most attractive service provider (especially if you have or want to buy a GSM phone), but once you sign, you...
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Jul 11 '02
Pros: cheap!!
Cons: signal, coverage, customer service, system ALWAYS busy!!
Summary: I recently quit Cingular, because of its shoddy service. Recently, I read an article stating that Cingular is under investigation for such services...that should tell you enough to STAY AWAY FROM THIS COMPANY.
I have been a customer of...
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Jul 03 '02
Pros: Nice phones, good packages
Cons: Terrible coverage, awful customer service
Summary: I have been with Cingular since September 2001. The experience has been nothing but a hassle, headache, and inadequate.
For the past 3 days, my Cingular phone has been unable to receive calls. People who try to reach me get the recorded...
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Jun 26 '02
Pros: using SmartChip phones. Great for storing information / phone numbers.
Cons: Coverage, reception, dropped calls.
Summary: I have had Cingular for about 3 years and have moved about five times in the bay area since having them. I think this gives me ample data regarding their service in almost all of the bay area.
I remember when getting Cingular they were one...
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Jun 24 '02
Pros: Good coverage; fair cost; GSM network
Cons: "Network busy" rejections increasing; coverage isn't widespread
Summary: If you want ubiquitous wireless service with good coverage, current technology, great features, and courteous customer service, don't look for it in the US -- it will be found only in Europe or Japan.
However, since you live here, you must...
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May 29 '02
Pros: Hard pressed to find one.
Cons: Poor quality reception, dropped calls, service busy, poor customers service.
Summary: Three of us in our family became Cingular customers last year. Thank goodness the year is up and we have switched to Verizon and what a remarkable difference. Cingular has been nothing but a problem. Poor reception, dropped calls, cannot get through to...
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May 12 '02
Pros: Good Phones
Cons: Bad Customer Service. Online Account Service is Bad.
Summary: Customer Service Sucks. They have a way of losing important account information about your plan. I signed up for interactive messaging only to find out two months later that I no longer had interactive messaging on my plan and was charged for it. They...
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May 09 '02
Pros: Inexpensive calling plans
Cons: Terrible coverage, dead zones, can't initiate calls, dropped calls, etc
Summary: I've been with Cingular for about 3 years (from when they were Pac Bell wireless) - I really don't know why I've stayed with them so long. In the past year and a half, the cell towers have become so full that you about 50% of the time I get a "system...
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May 03 '02
Pros: Nothing
Cons: Crappy to non existent coverage, pathetically poor customer service, EVERYTHING
Summary: I was recently sucker punched into a year long contract by the slobs at cingular. Their brochures promise service in the greater Bay Area and N. California. I live in Berkeley, in the 4 months I have had my phone I have not been able to get reception...
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Apr 24 '02
Pros: Free or Low Price Phones
Cons: Spotty service, dropped calls, terrible customer service.
Summary: When I got my first Cell phone over 4 years ago, I signed up with Pac-Bell. I lived in San Francisco, and for the little bit of traveling I had done it worked great. Their customer service was very good, never had a billing problem, and the rates were...
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Mar 12 '02
Pros: Service worked reasonably well in Bay Area
Cons: Lack of coverage nationally such as in Alaska
Summary: My experience with Cingular on my one year contract was generally good. However, when I called to terminate my account after the contract ended I was told that since I hadn't called prior to 3/6 (the start of my next "cycle"), Cingular would need to...
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Feb 16 '02
Pros: Phones
Cons: Worst cell service ever. Horrible coverage, atrocious customer service.
Summary: I wrote a review back in '02 and now I'm back because I switched to AT&T in 2002 and was pretty happy with my service. I even signed a new 2 year contract, until...yes, Cingular bought them and converted me back to their evil empire. Again, dropped ...
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Jan 17 '02
Pros: Good pricing.
Cons: Calls often dropped or no signal.
Summary: UPDATE: Ok, since first writing this review, I have waited patiently for my service agreement to end...boy, getting a signal is so difficult now. To top it off, I recently read that Cingular will be sharing their network with another phone company,...
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Jan 07 '02
Pros: plans are pretty good
Cons: no reception, dropped calls, poor customer service
Summary: I was happy with Pac Bell, but as soon as Cingular took over everything fell apart.
I can no longer use my phone at home, calls are dropped all time time and I get a lot of busy signals. What's the use of having the phone when I can't use it?...
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Jan 07 '02
Pros: Price and options
Cons: Dropped calls, horrible customer service, unethical practices
Summary: I was a Cingular customer for three years. I had my share of dropped calls, calls that go straight to voicemail, busy circuit messages, etc. But, generally, they had acceptable service.
Be warned though: they have shady contract practices and...
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Dec 05 '01
Pros: SIM card, Phone selection
Cons: Cannot make calls a lot of time b/c busy!!!
Summary: I live in downtown San Fran and I previously had experience with AT&T, Sprint and MCI. Gotta say Cingular's coverage is better than Sprint, but it has the least chance of getting a connection at all. I cannot make a call at least 50% of the time. It's...
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Nov 03 '01
Pros: Nice customer service people
Cons: Dropped calls, poor reception, busy circuits
Summary: We've had Cingular service and Erickssen phone for two years now. The service has been inconsistent the entire time. Often we get the "all circuits are busy" message and if the call goes through it will surely be dropped after repeated "hello? Are you...
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Nov 02 '01
Pros: Great Plans, Nice Phones
Cons: Spotty coverage, weak reception on phones,
Summary: I recently moved from So. Cal to the Bay Area. I was very happy with my service down there and had very good reception. I got my Nokia 5190 for free with the service. It's been a good phone and had good reception there. My fiance got a Nokia 3390 with...
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Sep 07 '01
Pros: Good plans, nice phones
Cons: Horrible coverage, overloaded network
Summary: I signed up for Cingular since it offers nice phones (I have a Nokia 8890), and has good calling plans (free mobile to mobile, unlimited off peak and long distance). In the last few months or so, however, it seems like they've sold too many accounts...
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Aug 26 '01
Pros: cheap plans, lots of phones
Cons: too many customers, drop calls, no coverage
Summary: When I first signed up for Cingular in February, everything was fine. I use my cellular phone as my main phone source, meaning I have no house phone or pager. Cingular had alot of minutes for a decent price, so I decided to sign up with them. At first...
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Jul 31 '01
Pros: Cool phones, great price plans.
Cons: Bad digital-only coverage. Not so great customer service.
Summary: Yes they have great phones and competitive price plans but it still isn’t worth it. I have had Cingular, formally Pacific Bell Wireless, for about 6 months and have regretted every day.
Coverage:
The coverage is pretty spotty, but...
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Jul 23 '01
Pros: Free phone
Cons: WORST coverage in the entire area and BAD customer service
Summary: I have NOTHING except bad experiences when it comes to Cingular. Many places where I go, there is no signal whatsoever while other plans have strong signals. No signals at work and this near Cisco buildings in San Jose. No signals in South San Jose. No...
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Jul 16 '01
Pros: Free voicemail, long distance, cheap plans. SPECIAL OLYMPICS plan was enticing.
Cons: Bad customer service makes bad company if anything bad happens
Summary: VITAL STATS:
Plan:
$35/month
350 anytime minutes and unlimited nights* and weekends.
(*Nights start at 9pm).
Free Voicemail (which is reliable)
Free Long Distance
Free Roaming within my area (which includes California...
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Jul 12 '01
Pros: Free stuff
Cons: The service won't work between 5:00 pm to midnight. Cannot call out, cannot receive call.
Summary: A lot of free stuff. But the phone stops working after 5:00 pm. You cannot make a phone call. You cannot receive phone call. "System Busy" until 12 midnight. If you are not a Cingular wireless, do NOT sign up. Do not contribute to "System Busy"....
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Jul 12 '01
Pros: Attractive Rates
Cons: Very mis-leading out of state coverage
Summary: Be very careful before signing up for Cingular service in the West if you plan on ever leaving California. Service is non-existent in most states. The glossies do not point out the lack of coverage, rather they are quite misleading.
The bottom...
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Jun 27 '01
Pros: The price is as competitive as other plans.
Cons: Poor system availability, inept customer service.
Summary: It was so GREAT to see all the other negative opinions listed for Cingular Wireless. I feel that I'm not alone in being constantly disheartened by this service... Since Pac Bell became Cingular I have regularly experienced problems with the quality of...
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Jun 25 '01
Pros: Great phone deals, Price, Unlimited nights/weekends , Unlimited mobile to mobile, GSM-SIM
Cons: Network may be overburdened due to new subscribers brought in by aggressive marketing promotions.
Summary: My Wife and I finally broke down and got cell phones. We shopped around and determined that it would cost us about $60/month for two phones sharing the minutes from one plan. Then we visited Cingular – Parrot Cellular and we got sucked by their clever...
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Jun 20 '01
Pros: Great Plans
Good Customer Service
Cons: Poor Reception
Summary: i was formerly a Verizon customer that got hooked into the Cingular rate plans.
The only thing that sucks about cingular is the reception. I notice that it doesn't really have anything to do with physical location. For example, i'll be...
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Jun 18 '01
Pros: great rate plan, great offers
Cons: poor in service, calls get dropped, always get busy signals
Summary: One of the most tempting things this phone company does is offer free phones. When my Mom and I joined the plan, they did not offer us the ordinary 5190’s they offered us 6190s. You might be saying “ooh” right now, but the 6190 is a more convenient model...
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Jun 15 '01
Pros: i wouldn't know
Cons: MEAN-NESS, and age-biased
Summary: hey there. My boyfriend and are are both 19, we went in to cingular in San Francisco ready to buy two phones and two plans. After a highly confusing sales pitch (we were told we would have unlimited calling between our two phones but not if we had used...
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Jun 14 '01
Pros: This service has good qualities
Cons: poor reception
Summary: This service has good deals and offers but lacks good signal reception. I think the service is the best of all of the providers but they need to boost signal reception! I got a great deal on my phone and my monthly bill. I have pretty good reception...
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Jun 13 '01
Pros: Great plans, lots of extras, small phone selection, but will find what you want
Cons: Small selection of phones, lack of reception, congested network
Summary: Service
Keeping in mind that I have the 300 plan (300 min/mo for $39.99/mo), I have free long distance and unlimited nights and weekends. Nights are after 8pm weekdays and ends 8am the next day - pretty good for Californians, since...
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Jun 11 '01
Pros: competitive rates
Cons: horrible reception, bad customer service
Summary: I have been a customer of Pacific Bell/Cingular Wireless for over the past two years and have, until recently, been satisfied with the service. However in the past month, since upgrading both my mobile phone and rate plan, I've been disappointed with...
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Jun 06 '01
Pros: Good value for light/emergency users, large local calling area, Reno/Tahoe/Vegas in area without roaming
Cons: signal not always terribly strong, unless you enjoy being on hold...
Summary: If you rarely use the wireless phone but you don't want to go the prepaid route, the $19.99 Home 30 plan is one of the most competitive I've seen. I've seen other plans in the $20 price point, but the others (a) charge more than Cingular's 49 cents per...
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Jun 04 '01
Pros: Nice phones, unlimited mobile to mobile is good since many friends use Cingular.
Cons: Many problems include unconnected calls, delayed voicemails, and lots of system busy.
Summary: I have generally been satisfied with Cingular, but the past 3-4 months has been very bad. It's not just me, but my family and friends (also on Cingular) has been experiencing problems with reception, dialing out (system busy problems), receiving calls...
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May 29 '01
Pros: Rates and Plans
Cons: Customer Service, Coverage, Changes
Summary: Cingular has the worst customer service. As I am writing this opinion, I have been sitting on the phone for 2 hours. My problem is very simple. My phone is not receiving a signal, and has not all day long. I wait for a 1/2 hour for someone who can't...
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May 15 '01
Pros: Cheap. My plan gives you unlimited long distance calling on weekends
Cons: Poor coverage, voice mail. Deceptive Advertising.
Summary: My first cell phone experience will probably turn me off from cell phones once this contract is over. Cingular's customer service staff was completely unknowledgable about my service, and just as unreachable.
I still want to have a phone that...
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May 01 '01
Pros: Best deal at the time for low usage. Free calls home.
Cons: Customer service. Plan not offered now.
Summary: Signed up for Pac Bell wireless as a charter member when it was almost the only game in town. Wanted a really cheap plan for emergency use only. Charter member plan included free calls home for life and that's almost all we use the phone for.
Pac...
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Apr 24 '01
Pros: Decent rates, good coverage.
Cons: The most disorganized, broken billing system ever.
Summary:
I love my cell phone. If I didn't love my cell phone so much I would have switched to another provider months ago. (If I find out I can use my phone with another service, I'm going to.) I've had to make 2-5 calls to Pacific Bell/Cingular's customer...
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Apr 16 '01
Pros: convincing sales pitch
Cons: Misleading coverage chart!
Lousy service
Summary: Lesson learned? Cheap isn't worth it if it SUCKS!
MISLEADING COVERAGE
I just canceled my contract after being lied to for 2 years. I signed up because I wanted to combine phone & pager, only to discover that they have NO coverage near...
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Apr 10 '01
Pros: Very competitive plan
Cons: Bad coverage, very bad customer service
Summary: Cingular Wireless has the most competitive plan around.
Especially the free unlimited nights and weekends option.
Other service providers like AT&T, Verizon and Sprint offer something similar but with a minute-limit (like $20 for 2000 off peak...
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Apr 03 '01
Pros: Service works with the cool Nokia 8200 series.
Cons: Dropped calls, "Service busy" while trying to make outgoing calls, no service in my house.
Summary: I had cellular service through Sprint PCS and was locked into a year of crappy service. My calls would get dropped a lot, especially when I was in my car, and I didn't have service in places in the Bay Area where I should have had service.
...
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Mar 30 '01
Pros: decent coverage, GSM standard means that one phone will work in the US and Europe
Cons: Customer service is terribly, company is fragmented and getting anything done is near impossible
Summary: My experience with trying to buy and activate a phone has brought back all the old nightmares of dealing with Pacific Bell. I have spent five days trying to get a phone for my CEO and, so far, have nothing that works - just promises. At first I ordered...
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Mar 27 '01
Pros: Good rate plans and benefits
Cons: Horrible reception in certain populated areas
Summary: Being a UC Berkeley student, I am on campus for most of the day, especially on the upper east side of Berkeley, and using Cingular (formerly known as Pac Bell service) has frustrated me greatly, for the reception in Berkeley is horrible. In other parts...
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Mar 01 '01
Pros: Call clarity, nice phones, GSM features, nationwide calling plan
Cons: Dropped calls, system frequently busy, no WAP service
Summary: OVERALL
PacBell/Cingular allows me to use the phone I wanted (Nokia 8290), but their coverage leaves a lot to be desired. Although call quality is generally very good (and better than with my previous carrier, Cellular One), I frequently get...
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Jan 30 '01
Pros: PCS features, CA/Nevada free roaming, text messaging
Cons: Spotty coverage, ignorant tech support
Summary: I decided to go with PacBell PCS because of their excellent free feature set:
Caller ID
Call Waiting
Voicemail
Paging
Call Forwarding
Three-way calling
Text Messaging
The 1000 free night and weekend minutes...
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Jan 29 '01
Pros: value, free domestic long distance.
Cons: nagging contracts, poor service in some parts.
Summary: I became a Pacific Bell Wireless (now Cingular) customer in October of 1998. I chose PBW because I'd heard good things about their coverage. Also, I'd heard that the call quality was clear, with very few dropped calls. A big part of why I chose PBW is...
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Jan 26 '01
Pros: free "family & friends" calling, low rates, large promised coverage area, good phone deals
Cons: very poor reception, hidden fees, poor customer service, high contract commitment costs
Summary: In the study of philosophy, singular propositions are ones that are about a particular object or individual ("Socrates was wise."). In the study of wireless phone companies, Cingular Propositions are about what one company does to get your business...
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Jan 07 '01
Pros: Free Serviecs
Cons: Reception, Reception, Reception
Summary: The reason why I chose this service is probably because of the free "optional" services PacBell provided. No other provider can beat or match this, free messaging, free voicemail, free phone, etc. The most attractive part of PacBell service and...
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Dec 24 '00
Pros: Excellent coverage area
Cons: Slow on the customer service
Summary: I have had Pac Bell for over 2 years now. The first service provider I had was GTE, what an experience that was. Talk about expensive, lack of customer service, billing was a disaster even for a few months after the service was cancelled.
...
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Dec 22 '00
Pros: nice Nokia phone
Cons: bad contract
Summary: I paid for a year contract with Pac Bell wireless. I contracted for 1500 minutes a month and a free Nokia phone. I purchased this service specifically so that my son could reach me at work. Everything went smashingly well until my office was moved...
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Nov 25 '00
Pros: not expensive
Cons: very limited coverage, dropped calls
Summary: The Pacific Bell Wireless's coverage is horrible, in the very center of Silicon Valley I have no reception neither in my home or in the office. Even if I am lucky and get connected, the call gets dropped almost immediately so I have to make several calls...
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Nov 23 '00
Pros: **
Cons: *****
Summary: I happen to notice and track my last months bill with all the calls made.
I intentionally made a call at a 7:41 pm for 13 minutes. and I disconnected it and made another call exactly after 11 minutes(+-5 seconds), which brings the call origintime...
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Nov 10 '00
Pros: Customer support answers the phone.
Cons: Poor information, slow turn around.
Summary: This review only discusses the process in swapping the sim chip in an Ericsson T28 World phone on the Pac Bell Wireless network.
There is a common rumor that T28 World phones purchased from Pac Bell will not accept other sim chips. I have...
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Oct 18 '00
Pros: Price
Cons: Service
Summary: I'm not at all happy with Pac Bell. They gave me a phone with a special Pac Bell chip, and it sucks. I had the same Nokia 5190 phone with AT&T, but didn't have any of the same problems. My phone turns off on its own with no warning, and when I try...
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Oct 05 '00
Pros: None
Cons: Horrible coverage.
Summary: Do not use Pacific Bell wireless if you live the San Francisco Bay Area. The signal in Berkeley is especially bad. I had to pay a heavy cancellation fee, even though I complained to customer service that my phone simply did not work in my area of...
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Sep 18 '00
Pros: decent coverage and rate plan
Cons: crappy customer service
Summary: I'll admit that Pacbell has semi-decent coverage, and the rate plan is not too shabby, however pray that you never ever EVER have to deal with anyone from customer service. Take the worst customer service person you've ever dealt with, and double that,...
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May 27 '00
Pros: none
Cons: too many
Summary: I was another one caught in the Ronald McDonald donate $20 and get the free phone deal w/ Pac Bell and at first considering it was my first cell phone I was excited. After a few months I started realizing why these phones were being given away...
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May 20 '00
Pros: GSM is an awesome technology and PCS is the best digital sound
Cons: One of the worst coverage for South Bay Area I've ever seen.
Summary: I went with Pac Bell PCS almost two years ago when I was looking to go digital. I first went with Cellular One and begged them within a month to cancel me. I then went to Pac Bell because I believe GSM is the best way to go and also it was the only...
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May 08 '00
Pros: Actual service seems reasonable
Cons: Deplorable customer service
Summary: PacBell PCS service itself is not all that bad. The coverage is fairly extensive, though a lot of calls are of very poor quality. ("Are you underwater?" was a frequent comment from friends.)
I supposed that their PCS service would...
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May 08 '00
Pros: NONE...terrible service
Cons: everything: customer service, network, too expensive
Summary: Do you live in the San Francisco Bay area? Are you thinking about getting a cell phone? Well--DO NOT get Pac Bell. They are terrible. I just moved here and figured they would be as good as any other cell company. Not only does my phone drop basically 90%...
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May 01 '00
Pros: For those who want to be treated like dirt
Cons: absolutely none
Summary: Believe it or not, I was a Pacific Bell employee and chose the service because my company required it. It was the worst experience with a company I have ever had.
My phone was stolen, but I had purchased the insurance for an extra few dollars a...
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Apr 05 '00
Pros: clear sound, good coverage
Cons: lame rate plans, roaming is painful
Summary: I've had PacBell now for 2 years in the Bay Area. I started out with one of the old, heavy Nokias, took a brief, painful detour through the Startac 8000g and have been satisfied with the Nokia 6190 for about a year.
In a nutshell: the...
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Apr 03 '00
Pros: Customer Service, Coverage Area, Roaming
Cons: Ericsson 788 phone
Summary: I have to say I have used Sprint, GTE Wireless and Cellular One and I used to dread anytime I had to call them for help or questions etc. But the people at pac bell wireless are great. Always friendly and ready to help.
The service is great...
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Mar 17 '00
Pros: adequate overall service and signal reception
Cons: bad reception in 87 and capital expressway area
Summary: Why?
- i wanted to have wireless internet access. the only phone, which delivers the wireless access at 14400 Kbps, was nokia 2190 at that time. this phone was available from pacbell only.
- why am i still staying with the...
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Jan 29 '00
Pros: Great for late commuters, can change the plan
Cons: Locked in for a year
Summary: I love this plan. It's great for people who work late hours.
I have a 7 month old son and my wife and I alternate on who takes him to Grandma's and who picks him up from Grandma's. So we have to keep in touch over the day. Since I get 1000...
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Jan 22 '00
Pros: Excellent Sound Quality, Long list of Features, Uses GSM, good coverage
Cons: Set-up fee, Beyond terrible customer service
Summary: I've been with Pacific Bell wireless for 2 years now, and I have to say I am very satisfied with the service until recently.
Features such as VoiceMail, CallerID, Call Waiting, Conference Call, Call forwarding, etc. call come standard, and can...
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Jan 16 '00
Pros: none
Cons: price, customer service, stiff cancellation fee
Summary: I was impulsive. I was naive. Ok, I'll admit I was downright stupid when I signed up for Pac Bell Wireless' one-year service plan. I've got only three months left on my one-year agreement, and, as GOD is my witness, I will NEVER use Pac Bell Wireless...
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Jan 12 '00
Pros: Great Rate for Evenings and Weekends Users
Cons: Forwarding is Costly.
Summary: It was one of the greatest joys in having a cell phone when PacBell switched the Value 125 plan from 1000 minutes weekends to 1000 minutes nights and weekends. I was jumping up and down for it, of course, now my chance of getting brain cancer will also...
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Dec 29 '99
Pros: consistent, expected pricing; lower cost than home phone
Cons: coverage "gaps"; weekday minutes
Summary: I was quite surprised to see so many high ratings for GTE and CellularOne vs. poor reviews of Pacific Bell cell service. I've had both GTE and CellOne in the past and was very, very disappointed with both.
I found CellOne to be extremely...
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Dec 27 '99
Pros: Nothing to Brag about
Cons: Misleading, limited area,
Summary: The Service that I have states that all calls are free within the state of California. I travel between Northern and Southern California weekly and find that I have monthly toll charges that add up to about $4.00 per month. I have questioned Pac Bell...
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Dec 24 '99
Pros: low down payment, company you know
Cons: gets expensive, service leaves alot to be desired
Summary: I was one of the many and the scarred who signed up through the Pacific Bell Wireless plan by way of the "donate $20 to the Ronald McDonald House" advertisement. I have never had a problem with Pacific Bell, at least not one that I didn't mind...
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Dec 18 '99
Pros: Voicemail, 1000 weekend minutes, Friendly customer service
Cons: None so far
Summary: This is a great plan for $29.95..perfect for people who use their cell phones sparingly. Me, being a young adult, find the plan great since I hardly use the phone on weekdays (making the 125 minutes allotted just enough airtime for me), and the 1000...
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Dec 17 '99
Pros: excellent customer service
Cons: can't rollover unused minutes
Summary: Pacific Bell Mobile provides the best customer service I've encountered in the industry. I have had few problems with my service in the two plus years that I've been a subscriber. I one time I can recall needing attention for an error, the...
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Dec 16 '99
Pros: Great service, quality air delivery. Excellent sound.
Cons: none seen.
Summary: We have two cellular phones in this family. We originally had chosen GTE wireless. We hated the service we got with that company and the quality of air service was terrible. We could not hear the person on the other end of the phone with that service....
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Dec 15 '99
Pros: None
Cons: Billing WATCH OUT
Summary: I have had this service for about 7 months. I am not sold on this service. I had a analog phone before and the coverage was better and never cut out on me but it was more money. the plan is not so good with only 125 weekday minutes. I use all that and...
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Dec 12 '99
Pros: Good as an emergency and weekend plan.
Cons: Expensive if you go outside of the plan.
Summary: I signed up for this plan because I thought that for $20 a month, if things didn't work out, I wouldn't be badly out of pocket. Was I wrong! I signed up for one of those "free phone, 5 Hollywood video rentals, and $10 off a Domino's pizza"...
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Dec 09 '99
Pros: Reception on major highways was good.
Cons: Price, no night plan, weekend plan very restrictive
Summary: My wife gave me a PacBell PCS phone for my birthday last year. She picked this specific phone because it came with rebates that made it essentially free.
I found over time that PacBell provides less bang for the buck than our other carrier,...
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Dec 03 '99
Pros: cheap, plenty of minutes for social use, good connection
Cons: if you are a heavy phone user, you might need more weekday minutes
Summary: I have had this plan for about 6 months now and not once have I gone over my 125 min./weekday 1000min./weekend limit. This is the perfect minute plan for someone who uses this phone as their secondary, or even tertiary phone line or just wants to...
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Nov 18 '99
Pros: Good coverage, no roaming
Cons: Only really good for local calls, overall plan seems a little expensive
Summary: I chose Pac Bell service because there are no roaming charges anywhere in California and I spend a bit of time back and forth between LA and SF. My phone bills are always within the set plan amount because I never have to pay roaming. And the service...
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Nov 11 '99
Pros: Only phone service we could use in SF
Cons: Still lousy service and Terrible customer service
Summary: We have used PAC BELL wireless for some time now. We used while living in San Francisco and Los Angeles. First, the customer service is nothing to cheer about. The only reason we went with Pac Bell was that THEY WERE THE ONLY WIRELESS SERVICE THAT...
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Oct 28 '99
Pros: Tahoe coverage without roaming charges, Directory Assistance, Just added service in Chicago!
Cons: Spotty coverage in Chicago suburbs
Summary: I've been a PacBell Wireless customer for 1 year, and generally I've been pleased with my experience. However, a few weeks ago my phone broke and since I was a few days out from the expiration date of my contract, I decided to explore my options. What I...
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Oct 13 '99
Pros: GSM provides an excellent technological foundation.
Cons: Pacific Bell Wireless doesn't know what to do with it.
Summary: I consider GSM to be the best mobile telephony system in use today. Features like interchangeable SIM cards, reliable data connections and SMS (Short Message Service) provide a level of convenience and functionality that are not available from any other...
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Oct 13 '99
Pros: good price/package deal, roaming in Cali/Nevada, free phone, starter kit
Cons: 1 yr contract, no first minute incoming free, no land line access to voicemail
Summary: Searching for a great find on the cellular highway? Through the jungle of ads, plans, etc, Pacific Bell is making a great push to leap off the pages. For those interested in a great local plan throughout California, Nevada, keep reading. If you are...
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May 24 '06
Pros: The delivery time for devices was good.
Cons: The plans, once you've signed up, are totally constricting.
Summary: My only advice is to be really careful dealing with Cingular. The coverage is good, but the hidden $$$$$$ is constantly present. These guys are like a bunch of hungry wolves waiting to hit your business wallet as hard as they possibly can. If you like
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Dec 17 '05
Pros: One - decent for travel (works in most areas)
Cons: Worst customer service in the world!
Summary: The old Cingular service was reasonably good. I switched to Cingular to get away from the terrible service at AT&T. Then the merger arrived and the trouble started. Cingular has picked up all of the bad habits of the old AT&T cellular. That is - poor or
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Jul 05 '05
Pros: Whatever
Cons: Poor to no reception, horrible customer service, rip off
Summary: I had AT&T and then stuck with Cingular for about 6 months after the merger to give it a chance. I drive from San Francisco down major highways to my workplace in Silicon Valley. I had dropped calls on Cingular about every 5-10 minutes on the highway and
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May 09 '05
Pros: At first..plans were simple and affordable. No pros right now.
Cons: Dropped calls a lot. Customer service sucks!!! Plans were not flexible.
Summary: I have been with Cingular Wireles since 2002. The problem was when my plan had expired and went on a month to month plan. Gave them a call to double check about my plan since I didn't want to have any penalty. I completed their two year plan on 2004
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Nov 28 '04
Pros: rollover minutes
Cons: frequent dropped calls, poor coverage, inconsistent coverage/signal strength
Summary: Cingular has been a total disappointment. I get so many dropped calls that it isn't even funny! Used to have Verizon and it used to do the same thing back around 1998 when the technology was still new and coverage was sparse. With Verizon, I
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Nov 22 '04
Pros: Great bay area coverage (nothing is perfect, the best I've had)
Cons: Phone choice is limited and never the newest or best models.
Summary: It seems (and rightly so) that everytime my friends see me I had a new phone and another tale of woe from my cell phone carrier. I've done most of them... ATT, CellularOne, Sprint, Nextel.. I've had a TON of phones. So awful was my last
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Aug 20 '04
Pros: have some nice phones
Cons: poor coverage, unreliable network, lousy online payment system
Summary: Coverage is very spotty. Lots of calls fail to go through even when the signal is strong. Online bill payment website sucks - it's crashy, bloated, and doesn't play well with Mozilla. I haven't had any problems with the customer service, but i've never
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Aug 06 '04
Pros: Helpful Cingular stores
Cons: Late payments are punished drastically
Summary: If you miss the due date on your Cingular bill by more than just *one* day, then they disconnect you very rapidly, and charge $35 per line to reconnect. If you have a family calling plan with 4 phones on it, that's $140, more than my average month's
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Apr 20 '04
Pros: Works on GSM phones (as carried by visitors)
Cons: doesn't roam, can't get to voicemail when outside coverage
Summary: Don't buy the prepaid service if you either * plan to use it outside the area you got it * need to access voicemail from outside the limited coverage area They won't tell you this when you purchase it, but the pre-paid service (the only thing
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Nov 10 '03
Pros: Good plans.
Cons: Long term contracts
Summary: About a year ago we got service from cingular. The Motorola T193 came free with the 2 yr. contract. Terrible Phone! The battery has no life anymore and they can not get a new battery for it anymore. Okay, so when we asked for an upgrade to another phone t
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