General Reviews of Cricket Communications Wireless Customer Service

Pros: Price, coverage/reception, sound quality.
Cons: Limited selection of phones.

I've had Cricket Wireless for about 2 weeks now... it's been fantastic thus far. It hasn't cut out once (honestly), and nobody has complained on the other end about the quality of the sound. Also, it sounds good on my end... and typically if there's a ...

Pros: NONE!
Cons: CUSTOMER SERVICE!!!!  Dropped calls, no roaming, fee's, small network coverage, customer service.

I have *sadly* had this crappy company's service now for two years.  I thought hey! unlimited everything, how wonderful!  I started out on the $49.99 plan, and the first year and a half my bill was $54 and change.  It then crept up a ...

Pros: Unlimited everything for $50/mo
Cons: Missed calls, SLOW texts, Terrible Camera, Unhelpful Cust Service

Calls go straight to voicemail without ever ringing my phone, even when it's on and in my hand. Text messages take a very long time to go through, and some never go through at all. That is the most frustrating part...waiting and waiting for ...

Pros: No comment
Cons: Cricket Wireless is/has "mistakenly" directed their customers complaints to a sexline for over a year.

Cricket Wireless offers an insurance plan for its wireless customers. If you have an issue you can call a toll free number THEY provide to you, this number is provided both in writing AND will be given to you in person so that you can have your issue ...

Pros: none
Cons: The entire company is corrupt 

My name is ian and i live in utah. I "had" cricket up until about two months ago and just wanted to describe my experience with this wonderful provider "sarcasm"My girlfriend and i decided we needed cell phones last year roughly around christmas ...

Pros: unlimited talk for cheap
Cons: HORRIBLE customer service No service out of range

I purchased cricket 10 days ago and I have already switched back to Verizon. When I bought the phone and service it cost 95 dollars for the first month (just the cell phone and activation) it worked great for the first 4 days. I purchased the $60 a ...

Pros: cheap plans, unlimited everything, good coverage in your area
Cons: limited calling area

I have had cricket for 3 months now, and I am very impessed. It is a reliable, cheap and overlooked cell phone company. I signed up for the 45.00 "cricket choice" plan. Every month my bill is 47.02. You can see your bill online. The extra $2.02 is ...

Pros: Unlimited minutes.that's about it for the good stuff
Cons: I could go on all day

I have had service through Cricket for just over a year now. I have service through them for one reason only. I have really bad credit. My only other option for wireless service is to pay a ridiculous deposit of about $500 (average) to a major service ...

Pros: No deposit
Cons: Not worth the hassle.

You should really beware of Cricket Wireless. I bought a phone in December 2006 while I lived in Vancouver, WA. Then a few weeks later I moved to Oklahoma City where they do not offer service so I called in early January to cancel service and I was ...

Pros: Don't have any.
Cons: Read the review - its all there.

I was very excited by the plan that is described by Cricket - drop my land line and unlimited calls anywhere. I was skeptical whether I would get the range I needed for reception so I stopped when I was out in Hillsboro - about 40 miles from my house - ...

Pros: Unlimited minutes (long distance and local) Unlimited text messages, caller id, call waiting
Cons: Service unreliable,cuts out all the time, customer service is located in another country

I am a Cricket customer of only 2 months now and am not happy with the service. I got the first month free after paying $100 for the phone nad free activation. Those things are nothing in comparison to what I've dealt with. From time to time I try tot ...

Pros: Cost.
Cons: Poor customer service, unreliable network, slow problem resolution.

Maybe a phone for a teen or someone who doesn't need the service or reliability of the name brands. Otherwise - go elsewhere. Pulled the land line and have used Cricket in the Cincinnati, Ohio market for 3 months. About a month and a half in - lost ...

Pros: They turn your phone on within 30 minutes most of the time, unlimited long distance.
Cons: customer service is nonexistent, not enough customer service stores, no living person on the phone.

Below is a review I wrote about Cricket cell phone company when if first came to Tulsa, Oklahoma. Cricket was a great idea, it was all-great. Then as with most things when it became bigger, & stronger it turned into a monster. I never know what my ...

Pros: Service sort of works, sometimes
Cons: DO NOT USE AUTOPAY, will withdraw money whenever they see fit

I am in the middle of a nightmare not of my own doing and the big companies responsible don’t seem to care or want to help me resolve it. It IS entirely Cricket's fault, and they could care less. I've been a Cricket customer for five years, and never ...

Pros: Unlimited calls(when able to call)
Cons: no service area, horrible rates when add on "features",not reliable

Cricket sounds awesome but turns out to be a BIG letdown. I had service with them for almost a year and actually cancelled today as I have signed up with a new company (Cingular). The phones coverage area is horrible! You can go out of area sometimes ...