Highest Rated Review by the Community
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May 17 '04
Pros: Two-way Radio
Cons: Company illegally writes new contracts without YOUR permission!
Summary: I was a very happy user of Nextel Communications for almost 3 years. I would have continued to recommend their products if one thing hadn't occurred... In February of 2004 I went to work for a new company which required me to use Sprint for cellular ...
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Feb 06 '06
Pros: NONE AT ALL
Cons: Longest HOLD times of any cellular service provider. Rudest customer "service" reps.
Summary: All I wanted to do was cancel my contract AFTER my 2-year Agreement was up. I'm moving, and don't have a need for Direct Connect anymore, not to mention the phones are huge and cumbersome and don't have the extra features found in most cell phones. ...
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Jan 11 '06
Pros: Direct Connect
Cons: HORRIBLE Customer Service, Expensive phones, Upgrade fees
Summary: I have been with Nextel for just over a year... I have been happy with the phone service. The phone works in places that my friends cell phones do not, and I don't feel like I've had a lot of dropped calls. I called Nextel yesterday to see about ...
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Sep 12 '05
Pros: None
Cons: Nighmare!
Summary: My experience with Nextel has been absolute HELL! I used their services for my business. For several of my employees, I requested the most basic plan; walkie talkie only and cellular calls restricted. When I received my bills, I noticed different fees ...
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Jun 17 '05
Pros: Low cost if you use it only as an emergency phone or are nearly mute
Cons: add on services make it the most expensive cell phone option available.
Summary: My 15 year old son was infatuated with a particular brand of cell phone which was available from Boost Mobile, the pre-paid cellular division of Nextel. They seem to market predominantly to inner city minority groups (see Boost television ads), but my ...
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Nov 16 '04
Pros: Pros????? You mean, the good part? HA! FUNNY!
Cons: EVERYTHING POSSIBLE.
Summary: My review of Nextel will be short and to the point because there is just no use in wasting my time explaining EVERY detail of why they are so horrible. Not to mention the fact that apparently LOTS of other people have already written reviews on how ...
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May 26 '04
Pros: Phone works, good signal strength, free incoming and long distance, no roaming.
Cons: Really, really bad customer service and policies.
Summary: Worst "customer service" on the planet. Ordering online is easy. Then hold on while they jerk you around as much as possible. Inept staff set up my account wrong AND charged me a $500 deposit in error. Still waiting to get my money back since Feb. 04. ...
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Nov 06 '03
Pros: None
Cons: customer service, coverage, dropped calls, customer service, customer service, and customer service.
Summary: Just a very short recap of my terrible experience with them: Bought a phone off their website, backlight didn't work, sent it back for an exchange. They sent me a new phone, already activated, and started billing me for two phones (and charged me the $ ...
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May 05 '03
Pros: Service is 'Okay'
Cons: Customer Service
Summary: Nextel has worst customer service I have ever experienced!!! If you ask a question online, they make you call. Once you call, expect to be transferred several times and hold for 10-20 minutes or longer. If you are lucky enough to talk to someone, they...
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Jul 18 '02
Pros: None
Cons: VIRTUALLY NO CUSTOMER SERVICE!!!
Summary: I am writing this review because it was my worst ever experience! I had very similar experiences as the first reviewer (pegdubuc, dated March 12, 2002) regarding Nextel -- virtually no customer service, extremely long wait times (in hours), dealing with...
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Mar 12 '02
Pros: None
Cons: Very long hold times (can be well over 3 hours)
Summary: I had two old i1000 Nextel phones and decided to re-up with their service after a couple of years with other services because I needed the direct connect option along with two-way text messaging. When I re-activated my service I was told that my old...
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Mar 12 '02
Pros: direct connect
rate plans
Cons: HORRIBLE CUSTOMER SERVICE
Summary: My husband and I chose Nextel thinking that we could avoid some of our cellular expense by using the Nextel direct connect. If only we had known about the service behind the technology. I ordered my phone first through Nextel. All seemed well, that...
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- Express Reviews
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Dec 02 '06
Pros: Direct Connect
Cons: Service, phone choices, Service, hidden fees, Service, Wait times, Service
Summary: We have been Nextel customers for many years. If it were not for the "direct connect" feature, we would take our 4 family phones/plans elsewhere. The customer service is so horrible, and the methods used for selling new phones is unethical. I just
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Nov 24 '05
Pros: Nextel 411 provide directions and movie information.
Cons: Everything else.
Summary: I wanted to get out of my contract with Nextel a couple of months after having the service. People would leave me messages I wouldn't get until a couple of days later. I could be talking with someone and all of a sudden I could hear them but they
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Nov 18 '05
Pros: Can't think of any
Cons: Everything. There existence is a con.
Summary: Nextel has extremely poor customer service. They will not tell you about early termination fees unless you specifically ask about them. I asked about fees when canceling my service and all that was told was "your billing cycle will be prorated to its
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