General Reviews of Nextel Customer Service

Pros: NONE AT ALL
Cons: Longest HOLD times of any cellular service provider. Rudest customer "service" reps.

All I wanted to do was cancel my contract AFTER my 2-year Agreement was up. I'm moving, and don't have a need for Direct Connect anymore, not to mention the phones are huge and cumbersome and don't have the extra features found in most cell phones. ...

Pros: Direct Connect
Cons: HORRIBLE Customer Service, Expensive phones, Upgrade fees

I have been with Nextel for just over a year... I have been happy with the phone service. The phone works in places that my friends cell phones do not, and I don't feel like I've had a lot of dropped calls. I called Nextel yesterday to see about ...

Pros: None
Cons: Nighmare!

My experience with Nextel has been absolute HELL! I used their services for my business. For several of my employees, I requested the most basic plan; walkie talkie only and cellular calls restricted. When I received my bills, I noticed different fees ...

Pros: Low cost if you use it only as an emergency phone or are nearly mute
Cons: add on services make it the most expensive cell phone option available.

My 15 year old son was infatuated with a particular brand of cell phone which was available from Boost Mobile, the pre-paid cellular division of Nextel. They seem to market predominantly to inner city minority groups (see Boost television ads), but my ...

Pros: Pros????? You mean, the good part? HA! FUNNY!
Cons: EVERYTHING POSSIBLE.

My review of Nextel will be short and to the point because there is just no use in wasting my time explaining EVERY detail of why they are so horrible. Not to mention the fact that apparently LOTS of other people have already written reviews on how ...

Pros: Phone works, good signal strength, free incoming and long distance, no roaming.
Cons: Really, really bad customer service and policies.

Worst "customer service" on the planet. Ordering online is easy. Then hold on while they jerk you around as much as possible. Inept staff set up my account wrong AND charged me a $500 deposit in error. Still waiting to get my money back since Feb. 04. ...

Pros: Two-way Radio
Cons: Company illegally writes new contracts without YOUR permission!

I was a very happy user of Nextel Communications for almost 3 years. I would have continued to recommend their products if one thing hadn't occurred... In February of 2004 I went to work for a new company which required me to use Sprint for cellular ...

Pros: None
Cons: customer service, coverage, dropped calls, customer service, customer service, and customer service.

Just a very short recap of my terrible experience with them: Bought a phone off their website, backlight didn't work, sent it back for an exchange. They sent me a new phone, already activated, and started billing me for two phones (and charged me the $ ...

Pros: Service is 'Okay'
Cons: Customer Service

Nextel has worst customer service I have ever experienced!!! If you ask a question online, they make you call. Once you call, expect to be transferred several times and hold for 10-20 minutes or longer. If you are lucky enough to talk to someone, they...

Pros: None
Cons: VIRTUALLY NO CUSTOMER SERVICE!!!

I am writing this review because it was my worst ever experience! I had very similar experiences as the first reviewer (pegdubuc, dated March 12, 2002) regarding Nextel -- virtually no customer service, extremely long wait times (in hours), dealing with...

Pros: None
Cons: Very long hold times (can be well over 3 hours)

I had two old i1000 Nextel phones and decided to re-up with their service after a couple of years with other services because I needed the direct connect option along with two-way text messaging. When I re-activated my service I was told that my old...

Pros: direct connect rate plans
Cons: HORRIBLE CUSTOMER SERVICE

My husband and I chose Nextel thinking that we could avoid some of our cellular expense by using the Nextel direct connect. If only we had known about the service behind the technology. I ordered my phone first through Nextel. All seemed well, that...

Pros: Direct Connect
Cons: Service, phone choices, Service, hidden fees, Service, Wait times, Service

We have been Nextel customers for many years. If it were not for the "direct connect" feature, we would take our 4 family phones/plans elsewhere. The customer service is so horrible, and the methods used for selling new phones is unethical. I just purchased a new phone for my daughter, and almost changed my mind when told about the 22.00 "establishment fee" and the 15.00 shipping charge. I was conned into a deal by the rep telling me he would "throw in" a 29.99 "case". What we got was a holster worth less than 5.00 on ebay, and that already came in the phone's box!! To top it off, we were then charged 8.48 shipping for this item!!!!! I called, and after a very lengthy wait, they were so kind as to credit the shipping. Big Deal. When our contracts are up, we will be gone. The service gets worse and worse every year.

Pros: Nextel 411 provide directions and movie information.
Cons: Everything else.

I wanted to get out of my contract with Nextel a couple of months after having the service. People would leave me messages I wouldn't get until a couple of days later. I could be talking with someone and all of a sudden I could hear them but they couldn't hear me. I recommend anyone considering this company change their minds immediately.

Pros: Can't think of any
Cons: Everything. There existence is a con.

Nextel has extremely poor customer service. They will not tell you about early termination fees unless you specifically ask about them. I asked about fees when canceling my service and all that was told was "your billing cycle will be prorated to its usage". I got a bill for contract terminations and when I asked them about that they said I didn't specifically ask about so I wasn't told. Nextel is out to SCREW you. Get rid of them as fast as you can! With Verizon I get twice as much for half the cost with superior service and great customer service.

Pros: Lots of marketing promises
Cons: Promises fall far short in the real world

Nextel Motorola i830 GPS works sporadically, battery life is very short, Nextel online addressbook feature is a nightmare to configure and transfer to phone (and I understand databases well). Sent in forms for autopay from my checking, wasn't done after 3 months of waiting. Tonight, after Sprint merger, Sprint tech I was connected with from Nextel's website couldn't help me and DIDN'T EVEN HAVE NEXTEL'S DIRECT SUPPORT NUMBER! Finally got it elsewhere, then support was CLOSED at 10pm MST! Nextel services look good on paper, work very poorly in fact. Hopefully, Sprint acquisition will help matters.

Pros: Not ONE!
Cons: The poorest of service. Includes hardware, software and, customer service

Myself, my wife and my brother and two friends have NEXTEL Celluar service. I have on more than 5 occassions called to complain about teh lack of service, the inadaquate equipment, and even moreso, customer service of the worst kind! It seems especially so since their name went all over the NASCAR billboards. I am at my end with these people and I am now going to persue a lawsuit in order to vacate my contract. They also need suit for false advertising. If you or anyone you know is even remotely considering using this company for their phone service, please do not let them!

JDeL

Pros: GPS and walkie-talkie
Cons: Customer service! Can't get correct information! Should have contact information for the presidents office.

My husband and I were excited to get the Nextel service with the walkie-talkie and GPS. We were with Cingular for years, but decided to go with Nextel (Bad Choice!). Our problems began the first week of service and only got worse. We had charges on our bill that did not make sense and when I would call they would say something different every time! I was told so many different things my head started to spin! One day I did get my bill straight, but the next day there were more charges! IT WAS INSANE! I am trying to get out of this contract. If I was told before the first 15 days that I would be going through this horrible ordeal I would have gladly brought all my equipment back ASAP. I have only been a customer for 1 month and I hate Nextel! I wouldn't recommend them to my worst enemy. They are crooks! And no one will give me a straight answer. I am thinking about contacting a lawyer about this horrific ordeal!

Pros: None
Cons: They lie, cheat and steal.

The sales rep misled and misrepresented plans to me. I even had brought my former service bill in to use when choosing a plan. Now - I'm paying hundreds more a month and Nextel doesn't care, help or fix - shocker. They have me for a year - funny they have no interest in retaining customers.

Pros: Good voice mail system, two way feature is nice
Cons: Bad battery life, bad coverage, expensive, buggy service

I had a Nextel for a year. Many of my friends are required to have Nextel (contractors) so I figured what the heck... bad mistake. The best part about this service is the two way radio, the phone part of the service is very poor. Conversations where one person can hear the other but cannot speak, terminated calls that still rack up minutes, and very patchy service. Another annoying thing is that the type of radio that's used (the underlying technology) requires a lot of power (at least more power than a Sprint or Verizon phone in PCS or 1X mode) and the battery life on the phones SUCK. That is one of the main complaints about Nextel phones. I am constantly being told, "I'll call you back my phone is about to die." by my Nextel subscribing friends. Unless you are a contractor or other professional and need the radio feature, stay away from Nextel until they get all their crap worked out. One good thing about the service is they had a descent voice mail system.

Pros: The phones are durable which are made by Motorola
Cons: Customer service is extremely poor.

Brief Summary...

I ordered 3 upgraded phones, I received 6 phones... I returned three of the phones in the alloted time. It took 4 months and a total of 18 phone calls to get the situation rectified. Throughout the process Nextel customer service was totally incompetent. I was transferred from representative to representative. Each representative was more incompetent than the last. Nextel phones themselves are quite durable. The service is average at best, but their customer service is extremely poor.