General Reviews of Qwest Customer Service

Pros: the phone works now
Cons: everything else

This review begins with Horswispr standing in the 97 degree heat at an open-air phone booth on the US 191 Truck Bypass in Lewistown, Montana.

"If you'd like to inquire about service, press..." and an 18-wheeler soars by, drowning out the...

Pros: There was a dial tone.
Cons: Very rude employees, and did not tell all fees.

As much as I try, having basic phone service is something that is a necessity. Over the years we have had several companies, and the service has been good to average, but when I found out that our provider of our land line phone was Qwest, I frankly...

Pros: None
Cons: Mis-represented their long distance prices, hoping the client wouldn't take time to complain.

I am a consultant and I audit telephone bills for large corporations. I know the questions to ask and listen for the right answers! I talk with phone vendors everyday. Oh, that fateful day when Qwest called me at home and interrupted my quality time...

Pros: UMMM???
Cons: Qwest

One day I had to call Qwest about a change in my local phone service. The man I spoke with was very nice, and had the info I needed.
When my issue was taken care of he told me that because I had such great credit history with Qwest I would be able...

Pros: Friendly
Cons: Incompetent

Last year (when Qwest was still US West), I decided to get a cell phone so that I could get calls while online. Qwest offered a unique service that forwarded calls from the home phone number to the cell phone, if the home phone was busy. Everything was...

Pros: Lower long distance bill
Cons: disorganized, lack knowledge of customer service

My roommate and I have been friends since college. While there, she found out about Qwest when it was a seemly (too good to be true) pyramid scheme.

I advised her against investing any money in it until she did more research, and tried the...

Pros: Some of the reps are nice.
Cons: They never tell you about all the fees, and taxes.

Having worked for Qwest, I saw the light. The sales position pays very well, and they give you all kinds of gifts, spiffs, and rewards for selling their product. They put too much emphasis on the rewards and not enough on the customer.
If you...

Pros: Mostly nice customer service folks.
Cons: Lots of phone calls to finally get correct service and bill.

February, 2001

My adventure began with a phone call. One of many to come. I had just moved in to my new apartment in Portland, Oregon and needed telephone service. I selected Qwest as I could then bundle my services should I decide to add...

Pros: None, this company is a scam.
Cons: Everything about this company. AVOID QWEST!!

I have a substantial amount of information about Qwest Wireless and advise anyone to avoid this comp ...

Pros: none that i see
Cons: high priced

I would like to give you my point of view of qwset. Its a phone company for any one who does not know. Its my local phone company. I tell you now I wish i could use another phone company. Because I know I can not live with out a phone I like to talk...

Pros: The cheapest DSL in their markets.
Cons: Customer service, tech support, cell phone service, phone service prices

Qwest has aggravated me over and over again. So you might ask why I use them? Well, I don't have much of a choice here in Colorado. They are the local phone service and the cheapest DSL here. So as far as cell phone, I just went with them too. I...

Pros: At least I have a dial tone.
Cons: Having chosen Qwest in the 1st place.

Well, where to start.

Order phone service (3 lines). Told I needed a letter of credit from past company or I would have to place a deposit to make long distance calls. (I had moved from one state to another.) Provided that the next day. Called...

Pros: Great Customer Service, Fair Price, Great Features and Good Products.
Cons: None that I have experienced

I have heard one or two people complain about Qwest. WHY? The only conclusion that I can come up with is that people that are satisfied with their service don't think twice about telling other people they are, why would you right? Also I believe that...

Pros: one person in five know what they are talking about
Cons: not honest, not helpful, hard to get a hold of

If I had any choice at all I would not be using QWest as my local service. Regretfully though I don't have any other options. I had them try to turn on a second line (which the previous owners had) and got all the features (voice mail, caller id, etc)....

Pros: Home phone works
Cons: Nothing else in the Total Package works

Moved to Denver. Before arriving completed Qwest application on the web. No one contacted me by my move in date...So I called. The phone rep could not see the app I had completed even though I had received an email confirming receipt of app. I asked...