General Reviews of Sprint Customer Service

Pros: Their website once again offers e-mail customer service. Use it if you can.
Cons: A fast reader could finish War and Peace holding on for phone service.

Sprint PCS offers me comprehensive, cross-country cellular phone service at a relatively low price. It fits my needs perfectly:

- I like their nationwide coverage, because we have young adult children living 350 miles away, as well as family...

Pros: great customer service so far, easy to work with, pretty good deals
Cons: none so far

I must be very lucky. That's all I can assume when I hear about other people having problems with Sprint Customer Service, because as a Sprint customer since July of 2004, I have yet to have a single problem with their customer service. In the past, I ...

Pros: Once in awhile they get it right
Cons: It's only once in a great while

I feel trapped. Held hostage. Ignored. Taked advantage of.

And, most of all, unappreciated.

The trapper and hostage-taker is a simulacrum named Claire. She's my "virtual sustomer service representative" for a Sprint PCS account. If...

Pros: They got my money and I have a shiny phone that can't be used.
Cons: THEY SUCK

Dear Sprint, my boyfriend (and by proxy, me) have been a customer of yours since 2001. In that time we’ve had our fair share of ups and downs but for some reason we’ve (my boyfriend and myself) have always come back and lauded the services and...

Pros: Well it doesn't cost much.
Cons: There's a reason for that.

Most regular readers of my stuff here get a little excited whenever they see I've posted a review in a category that I usually don't write in. The majority of my body of work here is in travel, movies and books, with an occasional foray into the cigar...

Pros: Reps know what they are doing and usually do resolve issues. Service is great.
Cons: Hold time sucks, too many arguments, unauthorized upsells. A few dead spots.

I have been a Sprint PCS customer for approximately two years now. I first obtained my cellphone, a NOKIA 3588i through an email advertisement saying I could obtain one. I had my bouts with credit issues and all of my previous phones were pre-paid. I may ...

Pros: No Roaming charges on Sprint PCS Network
Cons: Poor Customer Service, limited Sprint PCS Network Coverage

I first got Sprint PCS when I was 7 months pregnant and my husband was out to sea. I didn’t really think much of what service to get. I was shopping at the Navy Exchange and there was a Sprint Booth so I stopped to find out more about them. I...

Pros: None.
Cons: Long hold times, bad customer service, no interest in customer retention.

One never knows if the grass is greener on the other side of the hill until they actually roam over there and take a gander. I have not used my Sprint PCS phone in a little over a year now, but it has been active with my fiancee who was using it. I am c ...

Pros: Good service when you can get a signal.
Cons: Can not get a signal outside cities, even on Interstate Highways.

On Monday, 2/26, the Chief Dragon in Residence decided, in a moment of firm resolve, to cast all caution to the winds and load the Dragonmobile with several week’s changes of clothing, her computer, lots of food, and various and sundry toys,...

Pros: I'm now deaf to 'musak' due to over exposure during Sprint Customer Service hold times
Cons: I can't get rid of Sprint even if I pay them to go away.

October 4th, 2006, I went to my local Sprint store and bought a business phone from the Sprint Store rep 'Edward S'. I went by myself. I gave them my business name, and my business tax ID. I filled out the contract, and I signed it. After my phone was ...

Pros: Good nationwide network.
Cons: Abysmal customer service. Their own contracts don't matter next to the word of Jason...

Read on for a review of Sprint PCS customer service. I've been a loyal Sprint PCS customer for nearly 3 years. Recently my wife and I had been shopping for some other cell plans. I wanted to test the waters of Sprint's retention department and ...

Pros: I've not had too many problems with cell phone coverage in the US.
Cons: Shockingly bad customer care.

I could write a book on my nightmare customer service experience with Sprint. I'll give you the short version: 1) I made the mistake of buying a Blackberry from a Sprinttelemarketer. I travel extensively, and was in need of a new phone so I was ...

Pros: You get a phone.
Cons: The company is not forthright, responsive, or responsible.

I have recently begun helping an 85-year-old woman, "Suzie Smith," with her bills. In January she decided she no longer needed her cell phone; in fact, she'd had it for several years, never used it, and didn't even know her number. She had no paperwork ...

Pros: cheapest plan for basic service
Cons: sketchy CS agents. Untrustworthy agency. Customer privacy is obviously a non-issue at this company.

I activated cell phone service for the first time 2 years ago. I had a dreadful sign-up process, but I was only familiar with Sprint and didn't want to sign up with an unfamiliar company right on the spot like that, so I had to stick with them. First ...

Pros: If you can get a signal - your conversation might be loud and clear.
Cons: Advertised features don't work, dropped calls, poor signals, poor customer service, etc.

I did an awful lot of research before choosing a cell phone provider. I needed a very specific plan to fit my needs. I am a student at Penn State. Home for me is Boston, Mass. I spend my summers in Orlando, Florida, working for Walt Disney World. I...