General Reviews of Sprint Customer Service

Pros: great customer service so far, easy to work with, pretty good deals
Cons: none so far

I must be very lucky. That's all I can assume when I hear about other people having problems with Sprint Customer Service, because as a Sprint customer since July of 2004, I have yet to have a single problem with their customer service. In the past, I ...

Pros: Excellent calling plans, clear reception, quality service, people on the other end who really care.
Cons: Can't think of any.

Let me start by saying I have two cell phones, each with a different provider. The first phone was free from a car dealership, but a contract had to be signed with GTE. That provider then sold out to Alltel. I must be one of the most unhappiest Alltel...

Pros: great clarity, range, great deals
Cons: none I can think of

I got a cell phone a little less than a year ago. I was advised by friends and family to go with Sprint. My parents had AT&T and were very unhappy, and a few of my friends had Bell Atlantic (now Verizon) and a few other lesser known providers. Not...

Pros: Best Coverage by 2009. Lowest Security Deposits for Credit Challenged or College Students!
Cons: Voice Roaming but No Data Roaming Right Now. Customer Service is a Pain at times.

Sprint/Nextel has just spent over 7 Billion Dollars on Improving and Adding to their already #1 ALL PCS Network. By the End of this year; 2006, Sprint/Nextel Plans to have A CDMA Sprint Tower Everywhere that their is a Iden Nextel Tower and a Nextel IdEN ...

Pros: Practical and better than att and cingular and came with a great little phone
Cons: Didn't feel like paying for the cool slider and there aren't enough standup type phones

I have had horrible problems with other service providers both of which have merged into one (the largest and worst) company I first got Cingular, the only service in the small podunk town from which I came (moved thank god) which is also about the only ...

Pros: Rate plan, no overages, coverage, and my sweet phone
Cons: Think customer service is bad with Sprint? Try talking to someone at Cingular.

I have bad credit, but got a phone with Sprint with a low deposit. I've been using them for nearly 4 years and have never once had anything negative to say about them. I've changed my plan over and over again with no hassles, I've had replacement phones ...

Pros: excellent call quality, great data service
Cons: customer service sorta sucks

seems like the only people who write reviews are the ones who have had bad experiences, not just on cell phones but with everything. So readers, take these reviews with a grain of salt. I recommend asking around, talking to anyone and everyone you can ...

Pros: price, reception
Cons: billing, dealing with changes of service, false advertising

In the rest of this article, I beat up on Sprint, so you may wonder why I'm recommending them. The answer is that most of my complaints are really against the industry, and Sprint is no worse than the others. In fact, for the things that matter to me,...

Pros: Sprint PCS is a user-friendly, affordable service
Cons: The quality of customer service varies

When we signed up with Sprint PCS three and 1/2 years ago, the main selling point was the "no contract" feature. We really liked that. Unfortunately, that's no longer the case. In our are a one-year contract is now required., and I don't know which...

Pros: That "we built the only national network from the ground up" clarity; Adequate nationwide coverage
Cons: Poor customer service; Hold times=infinity X pie.

My Angle

This review is written for my fellow American compatriots who may be considering signing on with Sprint PCS service. I became a customer within a few months of their roll-out in Orange County, CA back in 1997. I maintained my service...

Pros: good reception when you can get it, reasonable prices
Cons: No roll-over minutes, long wait times, spotty coverage anywhere slightly off the beaten track.

I originally joined up with Spring in the Fall of 1999, when I living just outside of Boston. I went with Sprint (1) because I could call from anywhere on the network without incurring roaming charges, and (2) because friends of mine who had Sprint were ...

Pros: Coverage is great, Rates are good, phones features rock.
Cons: Customer service horrid. They try but when billing is wrong, it's a difficult position.

I used Verizon for 11 years. I think I called about a billing error once or twice. I've had sprint for 11 months and at least half of the bills are wrong. Calling customer service is futile. I've found contact via email leaves a paper trail so it's ...

Pros: Friendly people.
Cons: When you can get to them.

It is very hard to get a hold of somebody when you call customer service. I'd suggest skip the phone altogether and go into a store, where the service is MUCH better.

They have a new rule that members in a limited spending plan get charged $3...

Pros: Very few dropped calls...clear reception
Cons: Poor customer service......big no service gaps

I switched to Sprint Cellular because they offered a very good deal. I was happy with the service I got most of the time but not all of the time. There is so much misleading information in their ads. I got good service at home but when I travelled, ...

Pros: Calling plans cheaper than other carries, national coverage, decent phone choices.
Cons: Customer service/Sales competency and helpfulness leaves little to be desired.

I called Sprint-Nextel on 09/07/05 to switch from Cingular because my employer has a deal with Sprint to get cheaper plans/equipment. Cingular is just too pricey for the limited use I get with my cell. Their service is great though. As I did with going ...