General Reviews of Sprint Customer Service

Pros: My wife's phone (same model & age) works great.
Cons: The Pensacola Main Sprint store manager has little or no interest in customer retention.

If you live in Pensacola, you may want to think twice about going with Sprint for your cell phone service. Their "customer service", is not. I've been fighting with my phone since I got it a year and a half ago. Been into the store several times. Been on ...

Pros: None
Cons: Unethical and unprofessional

My husband and I have used Sprint PCS for 4 years, with the past 2 years not being under any kind of contract. My phone started dropping calls the past couple of months, and we have also been evaluating our usage of minutes, so we decided it is time to ...

Pros: Weeknights that start at 7 p.m.
Cons: TERRIBLE customer service

I had T-Mobile for 2 years. After that we were on our daughter’s family plan for 2 yrs with AT&T/Cingular. The only reason we switched from Cingular was our daughter married and was put on her husband’s plan with Sprint; plus my brother, my ...

Pros: No Pro's at all
Cons: Bad coverage, everything costs $5 for anything, Terrible customer service, Very Rude representatives.

Sprint has the worst customer service in the world, you'll never want to ever have a problem with your phone and with sprint. My original phone was under warranty and it broke so I called them to get a new one. They charged my credit card and then sent ...

Pros: None.
Cons: Name it, you got it.

I have been a customer of Sprint since October 2003. Woe be me. I have never been late with my payments, not once. Last month, I had to move since I graduated and took up a new job. In the transition, my Sprint bill came to be 214$. I knew of this the ...

Pros: excellent call quality, great data service
Cons: customer service sorta sucks

seems like the only people who write reviews are the ones who have had bad experiences, not just on cell phones but with everything. So readers, take these reviews with a grain of salt. I recommend asking around, talking to anyone and everyone you can ...

Pros: Nationwide plan great for my consultation business. I find myself waking in different cities often.
Cons: WORST CUSTOMER SERVICE IN HISTORY!

Yes, I have thought of getting my head into a grinder every time I get done talking to a rep at Sprint. To say they are the most incompetant Human beings on the planet is a gross understatement! I have had more bad encounters with sprint then a ...

Pros: Very few dropped calls...clear reception
Cons: Poor customer service......big no service gaps

I switched to Sprint Cellular because they offered a very good deal. I was happy with the service I got most of the time but not all of the time. There is so much misleading information in their ads. I got good service at home but when I travelled, ...

Pros: They dont actively call me and harass me.
Cons: Honestly? Nothing.

Corporations today rely on customer service to make or break their reputation. Most companies are so large, and so impersonal that interaction with them is exceedingly rare. Most of the time, this interaction comes through customer service. And it is ...

Pros: Can't think of any Pros
Cons: The worst customer service I have ever had in my life

I was dissatisfied with my cell phone provider's service and started shopping around. I was told by Sprint, that they could transfer my existing numbers and there would be no interuptions in service. We ordered a family plan and 2 phones on Sunday, the ...

Pros: Cheap plans, good coverage (for me, anyway) Not good enough for me to stay.
Cons: Disrespectful, ignorant customer service (ditto from many other reviews here.. do we notice a pattern?)

I recently traveled to South America for 12 days, where I used my phone to make and receive three phone calls, 10 minutes max. Upon my return to the US, I noticed that the roaming usage for my phone had escalated to 3000+ minutes, worth $1,600, which ...

Pros: great clarity, range, great deals
Cons: none I can think of

I got a cell phone a little less than a year ago. I was advised by friends and family to go with Sprint. My parents had AT&T and were very unhappy, and a few of my friends had Bell Atlantic (now Verizon) and a few other lesser known providers. Not...

Pros: 7 pm offpeak minutes
Cons: Read the full story to understand whatever I said is Cons.

sprint PCS is a dangerous disease!!! I already had sprint PCS for 1 year and I moved to Illinois from Virginia and need to change it to Illinois number. So I called SPrint PCS and they said if u want to change your number to Illinois number, u need ...

Pros: Calling plans cheaper than other carries, national coverage, decent phone choices.
Cons: Customer service/Sales competency and helpfulness leaves little to be desired.

I called Sprint-Nextel on 09/07/05 to switch from Cingular because my employer has a deal with Sprint to get cheaper plans/equipment. Cingular is just too pricey for the limited use I get with my cell. Their service is great though. As I did with going ...

Pros: Website is fluid and straightforward, very useful
Cons: New low in corporate dishonesty; more than occasional bad reception/dropped calls in Washington DC area

I got a free Sprint phone from a friend in January '03. Signed up for a year plan; Sprint threw in a second phone for free and only 20 bucks more per month. I asked about how much this will cost, and was told around 60 bucks. I naively assumed that ...