General Reviews of Sprint Customer Service

Pros: They Make A Lot Of Money
Cons: Customer service, Billing errors

I was a faithful Sprint customer for over a year and everything was going smoothly until I tried to change phones. I bought 2 new Sprint phones online and called sprint to activate them. The Sprint rep gave me one month free SMS and PCS Vision, but ...

Pros: good reception when you can get it, reasonable prices
Cons: No roll-over minutes, long wait times, spotty coverage anywhere slightly off the beaten track.

I originally joined up with Spring in the Fall of 1999, when I living just outside of Boston. I went with Sprint (1) because I could call from anywhere on the network without incurring roaming charges, and (2) because friends of mine who had Sprint were ...

Pros: Wireless Web
Cons: Dropped calls, terrible customer service, Wireless Web

Sprint PCS has the worst customer service. They are completely unorganized and mess up your service.

I signed up for the Wireless Web and the lady told me that the system was down so she could not add it in at the moment. She told me that...

Pros: Only game in town in Tallahassee for local phone service.
Cons: Rude employees, switch without asking, misbilling etc........

I live in Tallahassee and the only provider for local service is Sprint. I tried them for long distance because the rep gave me this big song and dance about how I would save money with them. NOT!!!!!! It costs 29.98 for 300 "free" minuets. If you go...

Pros: Competitive time allotment, Nationwide coverage
Cons: too many dropped calls, cust. service charges $ 3.00 per call to help u

If you have a question that is not on their automated response list and you want to talk to a live representative, there is a $ 3.00 fee per call.


I had a question about my Sprint PCS plan, so I decided to call Customer Service. Well,...

Pros: Excellent calling plans, clear reception, quality service, people on the other end who really care.
Cons: Can't think of any.

Let me start by saying I have two cell phones, each with a different provider. The first phone was free from a car dealership, but a contract had to be signed with GTE. That provider then sold out to Alltel. I must be one of the most unhappiest Alltel...

Pros: Products ship fast
Cons: Long time to hold, orders are not placed

I had the worst experience with Sprint customer service. I ordered the phone online, and it was shipped to me in 3 days just like customer service promised. However, the worst happened when I decided to replace my phone. I called the general customer...

Pros: THERE ARE NONE
Cons: Customer Service, Phone Capability

I am a 5yr Sprint customer and in the last year their customer service has gone from great to the absolute worst. They signed me up for a new 2yr contract without my consent or knowledge of it when I bought my BB. My bill has been switched around 5x in ...

Pros: none
Cons: worst service in the world.

I was tired of paying 1000.00 dollars a month for my cell phone. so I contacted customer service and upped my minutes, & to up, or keep text messages to accommodate my usage, plus to make sure my 7pm night calls would still be free (this was given to ...

Pros: I agree with the description "Las Vegas without electricity"
Cons: Even Motorola would not offer any reasonable fix/solution to the problem.

I ordered the Renegade V950 from Sprint online.  It was newly released and it had the walkie-talkie feature that I had on my previous phone.  When I received the phone, I called Sprint to have my walkie-talkie feature activated.  They told ...

Pros: They turned out to be the cheapest after a 20% discount on monthly fees...however...
Cons: The hassle i have to go through is not worth the cost. Read above.

Here is my horror story to share with you all. It has convinced me to never use Sprint again as a carrier. I purchased a Treo 800w from a "certain" location. When selecting phone, I made it clear that Sprint Radio, TV, and Internet were my only ...

Pros: I'm still upset at them, so I can't think of any right now.
Cons: I think my letter says it all.

Following is a letter I wrote to Sprint, it describe my experience with them and my feelings toward them. I am writing to let you know how UNHAPPY I am with Sprint. I called to order the Lotus LG – Red and to sign up for Sprint wireless ...

Pros: Coverage is great, Rates are good, phones features rock.
Cons: Customer service horrid. They try but when billing is wrong, it's a difficult position.

I used Verizon for 11 years. I think I called about a billing error once or twice. I've had sprint for 11 months and at least half of the bills are wrong. Calling customer service is futile. I've found contact via email leaves a paper trail so it's ...

Pros: I have had no "pro" experience with Sprint
Cons: Customer service, inaccurate billing, OUTRAGEOUS cancellation fees

After having over a year of terrible customer service with Sprint (including but not limited to having to call each month to resolve billing issues, inaccurate claims of unpaid bills and rude service representatives), I decided to switch carriers.  ...

Pros: Cheap base plans.
Cons: AWFUL customer service, no customer loyalty, dropped calls, billing.

I have had 4 lines with Sprint for four years, and have had problems with billing, they charged us taxes in all three states we lived in all at the same time, by just adding new fees on without deleting the other states.  We have paid for the ...