General Reviews of Sprint Customer Service

Pros: I have a phone. I have reception.
Cons: Store wait times for service require at least two hours.

There is little chance in our life times that J.D. Power and Associates will ever award Sprint with an excellent customer services award. Based on my own experience which spans some six months, I wish that an investigative news team had been filming. ...

Pros: Sprint has a good product, but the abusive reps, ruined it for me
Cons: About 7/10 customer service reps, are rude, ignorant, and lie

We as consumers have many types of business interactions in the course of a week (ie, mortgages, banking, car loans, insurance, etc). Most corporations value their customers, and treat them with respect, except Sprint PCS, where verbal abuse and ...

Pros: None that I know of.
Cons: Horrible coverage, horrible service.

I've had Sprint PCS for about 2 years, and I've regretted every minute of my experience. At one point, it was so bad I filed a complaint with the BBB. After this, service was great for about 6 months, then fell off again to their normal level--so if you...

Pros: NON
Cons: Will steal the pennies off a dead man's eyes and then lose them.

To tell the full story of how bad this company is would take up too much room. Here are the highlights: -sold my late father a phone that allegedly password-locks, and didn't explain this feature -when, addled after cancer surgery, he accidentally ...

Pros: Moderately priced phone plans with mobile-to-mobile calling.
Cons: Unbelieveably bad service.

The Sprint customer service machine is flawed from start to finish. When I first began having problems with my phone (blackout of the screen, inability to use my headset) I went to a Sprint store. The associate held my phone for 10 seconds and told me ...

Pros: Pricing
Cons: Poor Customer service, no value in valued customer

My wife and I were considering new cell phones. We have been with Sprint for more than two years with our recent contract expiring in 03/2004. I went on line to view phones and plans and called customer service. Spoke with Brandon. I asked if we could ...

Pros: Rate plan, no overages, coverage, and my sweet phone
Cons: Think customer service is bad with Sprint? Try talking to someone at Cingular.

I have bad credit, but got a phone with Sprint with a low deposit. I've been using them for nearly 4 years and have never once had anything negative to say about them. I've changed my plan over and over again with no hassles, I've had replacement phones ...

Pros: Um, they have cool phones?
Cons: TERRIBLE customer service!!!!!

Sprint has terrible customer service! My phone got shut off, a week before my bill was due, because I had gone over my minutes a certain amount and that pushed me over some $125 limit they have. The thing is, though, those minutes that I had gone ...

Pros: Best Coverage by 2009. Lowest Security Deposits for Credit Challenged or College Students!
Cons: Voice Roaming but No Data Roaming Right Now. Customer Service is a Pain at times.

Sprint/Nextel has just spent over 7 Billion Dollars on Improving and Adding to their already #1 ALL PCS Network. By the End of this year; 2006, Sprint/Nextel Plans to have A CDMA Sprint Tower Everywhere that their is a Iden Nextel Tower and a Nextel IdEN ...

Pros: Nothing that other carriers don't offer.
Cons: Their reps & customer service are trained to lie.

I've been a Sprint customer for 18 months already and I'm very disappointed. When I first signed up for a 2 yr contract I read my contract carefully and I asked tons of questions. My main concern and question was if later through my contract I want to ...

Pros: DO NOT SEE MUCH OF PRO ANYMORE!
Cons: WORST CUSTOMER SERVICE IVE EVER ENCONTERED!!!!

ONCE AGAIN!!!! FOR THE 5TH TIME..... MY NAME IS KIMBERLY . ALSO, PLEASE UPDATE THAT ADDRESS BECAUSE I HAVE YET TO RECIEVE ONE PIECE OF MAIL AT THIS ADDRESS. I HAVE MOVED FROM FLORIDA IN OCTOBER 2005. I NOW LIVE IN NEW JERSEY. I AM SO DISGUSTED WITH ...

Pros: Practical and better than att and cingular and came with a great little phone
Cons: Didn't feel like paying for the cool slider and there aren't enough standup type phones

I have had horrible problems with other service providers both of which have merged into one (the largest and worst) company I first got Cingular, the only service in the small podunk town from which I came (moved thank god) which is also about the only ...

Pros: Absolutely none.
Cons: Everything.

Sprints Customer Service is so incredibly bad; save your sanity. In my case, no two C/S reps told me the same thing. I would comply with Rep #1, the next statement find out they were wrong, comply with Rep #2, find out they were wrong. Finally I wrote a letter, got a written response...and found out that supervisor was wrong! In the meantime, no statement matched what any rep told me over the phone. I cancelled in disgust.

Pros: There are no pros. Sprint has bad service and bad customer service.
Cons: Bad customer service/phone system.

Terrible terrible terrible customer service. It is incredibly difficult to get through their phone system to speak with a representative. Often the system or the representatives will hang up on you. Numerous times representatives have accidentally transferred me back to the original menu instead of the department they were supposed to transfer me to. The representatives usually do not understand English very well.

Pros: None anymore
Cons: customer services lies! sales center Lies! will NOT renew even if they pay me

the service sucks
the new changes in their database are a way to mess you up even more with the bills... cause now you can't see you previous bills to compare.
they are a bunch of thieves...
and what is worst is when their customer agents would LIE and loose their integrity to protect a bunch of thieves who are just paying them a few dollars just enough to pay their bills... and soon don't worry THEY WILL SEND IT TO INDIA TOO...
People forget that lying for a company is not good... for the company you are just a number and nothing else... they don't care about their employees... like Earth link Oops they used to sell each others product... i guess the apple doesn't fall far from the tree..