Pros: Good phone selection, competitive rates, improved customer service Cons: Occasional "dropped" or "phantom" calls, customer service is still not stellar
{I've been a Sprint PCS customer since November 2000. Although I originally signed up for service in New Orleans, Louisiana, I have commuted between New Orleans in Los Angeles during the last 2 years and had my Sprint bill sent to a California address...
Pros: coverage area is improving, interesting variety of coverage plans Cons: poor poor poor customer service, Sprint cares more about the cash than the customer
The first impression..
When I first joined Sprint nearly two years ago, in all my naivete I was a satisfied customer to a point. Below is my first and rather inept review of Sprint's customer service and service plans.
Pros: Night minutes now start @ 7PM; good variety of plans; good selection of phones Cons: dropped calls; dead areas; not the best signal strength indoors; poor customer service
Let me start by saying that I was a Sprint PCS customer for 3 years. I am, by nature, a loyal consumer. I do TONS of research and when I choose a company I stick with them, maybe much longer than I should, although before the cell number portability ...
Pros: Pretty good service, good price Cons: Areas of LA where calls are dropped, Sudden voicemails without phone ringing
When I was looking for services, I chose Sprint PCS because they had the best plan. Originally I was with PacBell and was happy with their service, however, I needed to travel for business and I needed a service that would allow me to make and...
Pros: Fair reception, the original wireless-web plan was great. Unlimited wireless-web with the new Vision plan. Cons: Unlimited web minutes don't get you very far when the web doesn't WORK.
I've been a Sprint PCS user since September of 2001. When I originally got it, I was thrilled with my new service and my precious SCH-8500 phone. I got a plan with lots of minutes, because most of my cell-phone time was spent surfing the wireless web,...
Pros: Had the Perfect Plan for Me! Cons: Occassional Billing Errors.
With so many cellular service providers and plan options available, I was confused and had absolutely no idea where to even begin wading through this information. Therefore, I did nothing and figured I didn't really need a cell phone.
Pros: inexpensive, extensive national network, great customer service if you can get through Cons: 30+ minute hold for customer service, high roam charges, locally spotty coverage
When reading up on mobile-phone plans I came across both horror stories and enthusiastic praise for each of the major nationwide carriers, so I decided to just go with the cheapest. Sprint PCS was clearly the least expensive, and I've generally had a...
Pros: Clear Sound Quality (if you can get it) Cons: Rude and Clueless Customer Service, non-working phones
Go get a sandwich... this is a long read.
When we bought these phones (Good Guys, Glendale), we were promised that there was great coverage in Studio City where we lived. There wasn't, we could never get any signal bars to light up on the...
Pros: That one commercial where the dog jumps up and destroys the phone...that's kinda funny. Cons: Phone was broken to start with, not getting any signal in my own home. Does Sprint think they're too good for my home?!
I decided to try Sprint despite the fact that an annoying ex-roomate of mine had gotten it in the aparement and complained about not getting coverage there. I decided to go for it because that guy told the truth less than Richard Nixon, and becuase it...
Pros: Inexpensive, clear, convenient. Cons: Occasional voice mail problems.
Sprint PCS in Los Angeles is as good as anyone else's service. The reason why I signed up with them is because I'm a first time user and their deal to lure in us first-time folks was 250 local, and 250 long distance minutes. That's over 4 hours of...
Pros: When *phone* service is good, it's good. Cons: "Customer Service" is generally poor. Their Organization is screwed up.
I am a fairly high volume cellular user. I have had a cell phone since they first came on line in approximately 1983. I can tell you that that I would bet big $$$ that no matter who your service is with today, it is of far better quality and certainly...
Pros: Nice, Sensible service options Cons: No Voicemail forwarding should PCS service be disrupted.
I purchased a Sprint Qualcom Internet PCS with the $50/500 plan. I use this phone primarily for my graphics business. One day I went to use my phone and it was disconneted. I promplty went to the nearest Sprint dealer and paid my phone bill.
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