General Reviews of SunCom Customer Service

Pros: Feature rich service and great potential for cheap communication.
Cons: Occasional sub-standard voice quality

After years of disavowing cellular service in favor of the good old fashioned hard wired phone, I rejoined modern society and got "unwired".

Mostly out of necessity, I purchased a cellular phone so that I could have round-the-clock contact...

Pros: Good customer service. Great completed call ratio.
Cons: Poor deal for those who travel at all.

My wife and I have been using Suncom for close to two years now and have been very satisfied with the customer service we have received. There have been a two specific occasions we needed their assistance, one of which was not the fault of Suncom at...

Pros: Very calm, very professional. Sapped the fight right out of me!
Cons: Not customer service's fault, but they should get a better handle on their billing.

I wrote previously to tell of SunCom's shutting off of our service with no notice, and after receiving three bills which showed a zero balance. After reviewing two revised bills which were faxed to us after the shutoff (showing a balance of $519!), I ...

Pros: Prompt Customer Service by phone
Cons: Coverage area; New customers given preferential treatment over long-standing ones.

I have been a faithful SunCom customer since they began servicing my area 5 or more years ago. I si ...

Pros: Great customer service, network, huge voice mail box, referral program, price of features
Cons: limited availability, choice of phones, automatic contract renewal, 2 plans to choose from

A little update. I know I just wrote the review, and I am generally happy with the service. But that's given that I've signed up under previous terms and rate plan. If I were to sign up now with SunCom I wouldn't do it and do not recommend it. ...

Pros: Good eager Personnel
Cons: Didn't explain contract rollover provision.

Read the contract and listen carefully when the sales person explains the terms to you. I have 3 phones from Suncom which I use in my business. When I purchased the plan they had very competitive rates in the Augusta GA market but there was a clause in...

Pros: none
Cons: rude CS agents, unwritten rules, uninformed agents

Back in October my husband and I decided we ought to get cell phones, and we wanted a shared minutes plan. We got a reasonable one through Suncom here in NC. We should have done our research first.

Problem one- voice mail
...

Pros: Pricing is great compared to other providers for valuable anytime minutes!
Cons: Customer service is HORRIBLE! Contract automatically renews without notice to customer.

Every time I call customer service I am made to feel like I am a nuisance and that my business is not valued. They completely ignore (not received is the term they use) requests. Ever time you request something of them they tell you to go to SunCom store...

Pros: Good coverage, good plan choices and rates.
Cons: After first year, contract auto-renews and keeps you on the hook endlessly.

I bought my first two phones and contracts through Suncom about two and one half years ago. After the annual contract commitment was up the contract automatically went to month-to-month coverage. To cancel service only 30days notification was needed....

Pros: Unlimited Night/Weekends with free LD (not available for new customers)
Cons: Poor suburban coverage, lousy customer service, technologically inferior to some competitors.

I will add to this very soon but believe you'll find this helpful.

I have been a cellular subscriber since the mid-1980s and have experienced many of the trials and tribulations of the evolving industry over the years. In my humble opinion,...

Pros: Rate Plan
Cons: Customer service lacking, small variety of phone, network is constantly down

I have been a Suncom customer since September 2002. I switched to Suncom from Sprint because of how costly it was to be a Sprint customer, Suncom seemed to offer the best rate plan at the time (Unplan which included roaming minutes), and I had read that ...

Pros: Good Area
Cons: Automatic renewal of service. No night and weekend minutes. Bad customer service.

I signed up for the a one year service term with SunCom. What they didn't explain was that you are automatically renewed every year for the REST OF YOUR FREAKIN' LIFE!!!!!!! In order to end the contract you must give "...30 days written notification...

Pros: None
Cons: They ignore you when you complain.

SUNCOM SUCKS - NEVER USE SUNCOM

The MadOne was forced by Suncom's actions to create the website www.whysuncomsucks.com. Don't let them ignore you, join the SLA and fight the evil giant. Suncom will suck you in and won't let you free unless you...

Pros: Advertised rates cheap
Cons: Poor Customer Service, Billing Nightmare

My wife and I enrolled with Suncom December of 2000 for price and "local" coverage area from the Carbondale, Illinois region. From the very first billing statement, we had to contact customer service for "mistakes". These mistakes were eventually...

Pros: Price
Cons: Contracts are at best, misleading.

I will never again use SunCom or recommend them to anyone, due to the following:
In October, 2000, I agreed to a one year contract for cellular service with SunCom. In April, 2002, I contacted SunCom to cancel my contract, since I am unhappy with...