General Reviews of SunCom Customer Service

Pros: None whatsoever
Cons: Poor coverage, horrible and rude reps, deceptive business practices and terrible service

I switched from SunCom several months ago after four years with them because every time I called them to upgrade my minutes they told me that no better policy was available -- even though I saw programs with five and six times the minute plans advertised ...

Pros: I can't think of any
Cons: poor customer service, poor reception from my home

July 2001, I added a phone to my brothers account for my use.. his phone worked perfectly, mine would drop calls from my home...... anywhere else in town, it would work okay.

Suncom changed the phone once, still had the same problem.
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Pros: I got a cool phone with signing up through the Web.
Cons: lack of communication with customers, misleading claims by staff

I signed up for a SunCom phone based on its coverage in the area where I was at the time (Blacksburg ...

Pros: Come on now. Are you kidding me. NONE!!!!!!!
Cons: EVERYTHING

I did not choose SunCom on my own.....In my area AT&T wireless customers had to go to SunCom for some idiotic reason. I have received numerous postcards saying how my switch from AT&T to SunCom would be hassle free and should run smoothly. Not so much ...

Pros: Basic issues will likely be dealt with.
Cons: Agents are not well informed, or trained.

We choose our cell provider based upon their ability to offer International Roaming (using our phone in Europe). I realize we're in the minority of customers, but SunCom's poor customer service in this regard may be indicative of other deficiencies. ...

Pros: none
Cons: billing mistakes that are never resolved. Overcharging, poor customer service.

My best friend had a plan with AT&T which would end in Nov, prior to the end of the contract, suncom took over the plan. She spoke with a suncom rep in Oct and confirmed the contract would end mid-Nov and how many more payments were due. She made her ...

Pros: None
Cons: They ignore you when you complain.

SUNCOM SUCKS - NEVER USE SUNCOM

The MadOne was forced by Suncom's actions to create the website www.whysuncomsucks.com. Don't let them ignore you, join the SLA and fight the evil giant. Suncom will suck you in and won't let you free unless you...

Pros: free phone with 20 minutes of battery life.
Cons: I have a problem with every service and function, but mostly customer service.

I was interested in the un-plan from suncom, where, as long as you are in the south, everything is unlimited, I had some problems porting my #, and ended up past the 14 day cancellation period before I realized what I had done. I have had 2 customer service reps hangup on me. All calls I make drop. When I am out of range, and people call me, they complain about the voicemail not picking up, and when i call other suncom customers, I get my own voicemail promt about 20 percent of the time. death and military are the only ways to get out of your service agreement, so think before you get stuck. as consumers, we should not have to pay $200 to cancel amateur service. I have 1 month left, and I can't wait.

Pros: Great plans.
Cons: The service stinks along with there rude customer service employees.

They have great plans, but there service and customer service stinks. They do not know product, they make claims that are untrue and you better hope you do not have a problem with your equipment or they will try to stick you with a new contract before they will help. I am leaving after two years of service, very poor service.

Pros: Small and neat everything I needed was in this phone that would be the v220
Cons: I can't afford to buy a new one. customer service doesn't care

The phones worked great for the first year. Then all of the sudden the ear piece goes not letting you hear,only if you hold the phone a certain way. Now it doesn't matter how you hold the phone there is no sound coming, out only if you put it on speakerphone. You can't have conversation unless the entire room hear. I cant upgrade because I had just upgrade to this phone a year ago. I have been a customer with suncom for years. Never had a problem that they couldn't solve until I got this phone. Now I can't upgrade for a new phone I can't afford to purchase one. So what do one do customer service in stores or over the phone are useless. Not only I'm having these problems but my sister got the same phone a week later she is having the exact same problem and a close friend of ours. By the I'm talking about the v220 motorola. I can't to cancel my contract when its up but if I can't use my phone when I need it what is the purpose of having one. Very upset customer!

Pros: Cheap you get what you pay for
Cons: You name it

First my phone stopped working but I have a 1 year warranty so I should be fine.Wrong I was told if the phone has one tiny scratch on it the warranty is void.Pathetic how can anyone use a phone for 5 months and not have one scratch on it.The phone has to be in new condition or the warranty is void.
Customer service is sad also I was told the first time to go to a local store and I would receive a replacement phone of course it was a different story when I got there.
The coverage is terrible you will drop calls all the time. You can not move and talk with Suncom you will drop calls no matter where you are.

Pros: None...
Cons: Bad customer service, bad coverage

My AT&T plan has been taken over by SunCom, and I absolutely hate them. Customer service is horrible, both locally, and if you call the 800 number. Stay away from them! My phone is constantly dropping calls, or having no bars at all, and I mean in the city! It is so frustrating! Suncom will only change out my phone for one that works if I sign a new 2 year contract (Like that's going to happen!). I'm stuck in my contract, with a service/phone that doesn't work, unless I want to pay the $200 fee to cancel. I have actually filed a complaint with the Better Business Bureau against them. Don't believe all the ads! When my contract is up, I will go to a "pay as you go" service. I will never get sucked into another contract. I just don't use enough minutes to justify it.

Pros: good loud ring tones
Cons: I'm a stroke survivor so I can't use the phone, anyway

Customer no service is appalling. I've tried to disconnect my service but I cannot. Clark Howard.com told me I would have problems

Pros: NONE!!!!!!!!
Cons: lousy coverage, lousy customer service, untrained personnel and unethical automatic contract renewal

BEWARE!! SunCom's employees will assure you that you can cancel your contract at any time after the initial one year contract has been fulfilled, but that is not true. They will automatically renew your contract each year and you must give them 30 days written notice to cancel or they will charge you (or try to charge you) a $200 early cancellation fee. They assured me that I could cancel anytime but now that I have actually cancelled (because of lousy coverage and terrible customer service) they are trying to collect the $200, which I WON'T pay!! They are spending well over the $200 trying to collect this money that they will never collect from me. I believe their automatic renewal is completely unethical and especially since their customer service is so lousy.

Pros: UnPlan
Cons: to many to list in 15 words

I have been a Suncom customer since 1999. I know you are thinking I am an idiot, but the only reason I have stuck with them is the Unplan. I successfully told Sprint to shove it, and have not had to pay them in years, however, Suncom has increased my bill over the last few years. Beware what the customer service reps tell you. READ YOUR CONTRACT FOR YOURSELF! Also, don't waste your money on the insurance. I was told when I originally signed up for insurance they would replace my phone "no questions asked" When it came time for me to use the insurance it was like an inquisition and they denied my claim since I told them the damage was probably normal wear. The only damage they will cover is if you accidentially drop the phone or something similar.