General Reviews of US Cellular Customer Service

Pros: Great package, nice free Nokia, awesome customer service, can change plan without penalty.
Cons: I was too cheap for the $4.99 per/phone per/month insurance.

Have you ever waited for your birthday? At my age, waiting for your birthday is like waiting for the dentist to say, "You're next." However, this year was different. I literally counted the days until my 39th? Why? It happened on my 37th. It’s ...

Pros: CLEAR MESSAGES, EASY TO USE
Cons: IN 2 YEARS, THEY'VE CHANGED A LOT OT PRICING, AND I THINK I MISSED OUT

In Sept., of 2001, I needed a phone that was easy for me to use, to keep my son safe. I had neglected getting a cellular, as I hadn't paid that much attention to whom offered what, in services for the money. But, when my son's life was threatened, as he...

Pros: Good service, Good reception
Cons: The insurance plans

I was a customer of US Cellular from 1997 to 2002 at which time the area I was living in didn't have enough US Cellular towers, so I switched to Alltell for one year. It was the longest year of my life. I switched back to US Cellular two years ago and ...

Pros: Cheap plans, cheap phones
Cons: Horrible customer service & service representatives in the stores misrepresent.

I purchased our first phones in 2002 when they blitzed the Chicagoland market. We ended up canceling the service due to financial reasons. This is when they pro-rated the contract cancellation fee. We really had no problems. I purchased one for my ...

Pros: Sometimes works in big cities!
Cons: Not for rural people! No signal!

What a scam. We pay $70 per month for 2 phones and 400 anytime min, 1000 cell to cell min., and unl ...

Pros: The best coverage in the Northeast. Many store locations.
Cons: Service isn't Necessarily cheap.

As many people should know, Cellular service is different all across the country. I've read a couple reviews about unsatisfied customers in the midwest, but I can only say that U.S. Cellular's service is the premier service available in the northeast ...

Pros: dont go with US cellular unless you want a big headache,
Cons: dont go with US cellular unless you want a big headache,

I used US Cellular for approx 2-1/2 years. I had no problem for the first 2 years with my old nokia. When my first contact was up, i upgraded with another line to a LG flip. That is when the problems started. Where i am located in wisconsin is about ...

Pros: Excellent Customer Service. Good phone service while in town. Many anytime minutes for the money.
Cons: Outlying coverage not as depicted on maps. Can't get voice mail on roaming.

I have had U.S. Cellular for nearly a year now, and I am mostly happy with it. Call made are for the most part clear with only occasional dropped calls or interference. I have found a strong signal throughout the Chicago area. Voice mails come in when ...

Pros: Good connections, no "problem areas", good price
Cons: Insurance plan for phones not a good deal

After being an unhappy Sprint customer for over a year and hearing good review from US Cellular, I decided to give them a shot. I’ve been a customer now for a year and a half, and the only complaint I have is on their insurance plan.

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Pros: NONE!
Cons: Lost signal frequently; Willing to take your money but not give good service

I was a US Cellular customer for 3 years. The only reason I stayed was I didn't want the hassle to change my phone number. A lot of my business associates have my number and it would be difficult to inform them of the change.

In July of 2003 I...

Pros: In view of the poor service I can think of absolutely no Pros.
Cons: Sales reps are, at best, poorly trained and/or deceptive. Service is unacceptable.

This company is the pits. I was lied to when I contracted for the service and have been lied to everytime I have gone back to them for help. I purchased their Span America plan and was told it was nation wide. That I could make and receive calls anywhere ...

Pros: Excellent coverage, clear signals, calls indistinguishable from landline calls, low prices
Cons: Can't really think of any now [updated 5/27/04).

I have had US Cellular service since December 1997. Originally, I signed up for analog, and then converted to digital in 1999. Their calling plans are excellent in that they offer local, regional and national plans (most carriers now offer only local ...

Pros: I'm speechless. I really have nothing good to say about them.
Cons: Bad reception, always dropping calls, roaming in local areas, bad customer service, etc.

I just canceled my contract with Cingular because I was tired of the high bills and having my bill messed up every month so I decided to go with US Cellular before I did my homework. The plans were cheaper and they had better looking phones than ...

Pros: Very Easy and Fast Setup of Service
Cons: none yet

I am soooo happy with the easy, fast setup of my service with U.S. Cellular!

I am on call at work to fix problems and have a strong need for a cell phone. After having an unsuccessful attempt at service with a competitor, I was desperate to...

Pros: nothing that their competitors don't already do better
Cons: - Bad Coverage - Penny-pinchers - Unforgiving policies - Pricing is nothing special

US Cellular's rates for plans are certainly nothing amazing in the bargain department. Their prices are generally the same as or more than their competitors. Coverage is terrible and scattered. I'm okay at home, but the second I so much as go down ...