General Reviews of US Cellular Customer Service

Pros: nothing that their competitors don't already do better
Cons: - Bad Coverage - Penny-pinchers - Unforgiving policies - Pricing is nothing special

US Cellular's rates for plans are certainly nothing amazing in the bargain department. Their prices are generally the same as or more than their competitors. Coverage is terrible and scattered. I'm okay at home, but the second I so much as go down ...

Pros: Pretty good reception.
Cons: The worst customer service I have ever encountered on a consistent basis.

I have had U.S. Cellular Service since 1999, but unfortunately my service was in my husband's name because he got the original service for me. Every time I tried to make changes to my account, I was refused. So, I simply changed my service from my ...

Pros: They are really good in your calling area and for long distance.
Cons: Roaming charges are bad, you get screwed on cancellation, they don't care about your situation.

I was a US Cellular customer for almost 2 years in Wisconsin. I needed a phone for long distance and it worked with the plan they had. The roaming killed you at times so you had to watch it. I had a plan for $44.99 a month I got 1000 anytime minutes, ...

Pros: EXCELLENT signal, great price for what you get
Cons: none yet

I have had Nextel... JUNK. Cingular which I thought would be better - JUNK. WORST reception ever! I was a bit leery with US Cellular, I didn't hear too many great things about them. 3 months ago I got the 1000 mins for $39.99 plus I pay the $5.99 for ...

Pros: dont go with US cellular unless you want a big headache,
Cons: dont go with US cellular unless you want a big headache,

I used US Cellular for approx 2-1/2 years. I had no problem for the first 2 years with my old nokia. When my first contact was up, i upgraded with another line to a LG flip. That is when the problems started. Where i am located in wisconsin is about ...

Pros: Good service, Good reception
Cons: The insurance plans

I was a customer of US Cellular from 1997 to 2002 at which time the area I was living in didn't have enough US Cellular towers, so I switched to Alltell for one year. It was the longest year of my life. I switched back to US Cellular two years ago and ...

Pros: The actual phone service worked.
Cons: The ABSOLUTE WORST MOST HORRIBLE CUSTOMER SERVICE I've EVER DEALT WITH IN MY LIFE!!!

I have used US Cellular Service for about 5 years. One year ago I renewed with a 2 year contract to go with a nicer LG phone which I also shelled out $70 for. After a few months my phone started giving me trouble. Whomever I called could hear me but I ...

Pros: Great advertising to hook you in.
Cons: Terrible service. Rip-off.

U.S. Cellular is a scam. Their constant response from their customer service reps is that they are sorry, I must have been misinformed. Or, they are sorry, they don't know why that amount appeared on my bill. I am constantly overcharged--sometimes they ...

Pros: Cheap plans, cheap phones
Cons: Horrible customer service & service representatives in the stores misrepresent.

I purchased our first phones in 2002 when they blitzed the Chicagoland market. We ended up canceling the service due to financial reasons. This is when they pro-rated the contract cancellation fee. We really had no problems. I purchased one for my ...

Pros: In view of the poor service I can think of absolutely no Pros.
Cons: Sales reps are, at best, poorly trained and/or deceptive. Service is unacceptable.

This company is the pits. I was lied to when I contracted for the service and have been lied to everytime I have gone back to them for help. I purchased their Span America plan and was told it was nation wide. That I could make and receive calls anywhere ...

Pros: Excellent Customer Service. Good phone service while in town. Many anytime minutes for the money.
Cons: Outlying coverage not as depicted on maps. Can't get voice mail on roaming.

I have had U.S. Cellular for nearly a year now, and I am mostly happy with it. Call made are for the most part clear with only occasional dropped calls or interference. I have found a strong signal throughout the Chicago area. Voice mails come in when ...

Pros: Good selection of phones
Cons: Bad: reception, customer service and rates...actually customer service isn't just bad, its HORRIBLE!

Sure, I pay this company a lot of money each month for their service but apparently that doesn't entitle me to the best service possible only the bare minimum. I was on the old TDMA system and wanted to upgrade to the new CDMA system. In my mind I ...

Pros: Great package, nice free Nokia, awesome customer service, can change plan without penalty.
Cons: I was too cheap for the $4.99 per/phone per/month insurance.

Have you ever waited for your birthday? At my age, waiting for your birthday is like waiting for the dentist to say, "You're next." However, this year was different. I literally counted the days until my 39th? Why? It happened on my 37th. It’s ...

Pros: BAD COMPANY>>>GO TO SOMEONE ELSE FOR A PHONE
Cons: BAD COMPANY TO DO ANYONE LIKE THEY HAVE DONE US

My amputee husband and I have phones, mine is fine. His Audiovox quit working and they told him to back over it with the car to get insurance to pay for it or send 40.00 in with it to ins. co. to have it fixed. Another US Cell place sent it off no charge ...

Pros: I'm speechless. I really have nothing good to say about them.
Cons: Bad reception, always dropping calls, roaming in local areas, bad customer service, etc.

I just canceled my contract with Cingular because I was tired of the high bills and having my bill messed up every month so I decided to go with US Cellular before I did my homework. The plans were cheaper and they had better looking phones than ...