General Reviews of US Cellular Customer Service

Pros: Excellent coverage, clear signals, calls indistinguishable from landline calls, low prices
Cons: Can't really think of any now [updated 5/27/04).

I have had US Cellular service since December 1997. Originally, I signed up for analog, and then converted to digital in 1999. Their calling plans are excellent in that they offer local, regional and national plans (most carriers now offer only local ...

Pros: none. wait, they give you free phones that never work, oh wait, no...
Cons: EVERYTHING! Customer Service, Phones, Plans, Billing..ect.

I have been a US Cellular Customer for about 2 years now. I haven't had any problem with them until they made me "upgrade" to a "newer technology" phone, ie, the nokia 3585i, as i added on a share line for my younger brother. Ever since i recieved that p ...

Pros: None, as far as we're concerned
Cons: Numerous dropped calls and inability to use from our home in rural Illinois.

There are supposedly towers all around us, and we were told we'd have no problem with using from our ...

Pros: The best coverage in the Northeast. Many store locations.
Cons: Service isn't Necessarily cheap.

As many people should know, Cellular service is different all across the country. I've read a couple reviews about unsatisfied customers in the midwest, but I can only say that U.S. Cellular's service is the premier service available in the northeast ...

Pros: NONE!
Cons: Can't handle simple service requests changes. poor signal.

This company is more than willing to take my money, however over the 2 yr contract, I have had numer ...

Pros: Sometimes works in big cities!
Cons: Not for rural people! No signal!

What a scam. We pay $70 per month for 2 phones and 400 anytime min, 1000 cell to cell min., and unl ...

Pros: NONE!
Cons: Lost signal frequently; Willing to take your money but not give good service

I was a US Cellular customer for 3 years. The only reason I stayed was I didn't want the hassle to change my phone number. A lot of my business associates have my number and it would be difficult to inform them of the change.

In July of 2003 I...

Pros: CLEAR MESSAGES, EASY TO USE
Cons: IN 2 YEARS, THEY'VE CHANGED A LOT OT PRICING, AND I THINK I MISSED OUT

In Sept., of 2001, I needed a phone that was easy for me to use, to keep my son safe. I had neglected getting a cellular, as I hadn't paid that much attention to whom offered what, in services for the money. But, when my son's life was threatened, as he...

Pros: Good connections, no "problem areas", good price
Cons: Insurance plan for phones not a good deal

After being an unhappy Sprint customer for over a year and hearing good review from US Cellular, I decided to give them a shot. I’ve been a customer now for a year and a half, and the only complaint I have is on their insurance plan.

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Pros: Good choice of plans and phones.
Cons: The voice mail is cumbersome.

WOW, great service. 700 minutes anytime minutes (local area) with free long distance,roaming and all nights and weekends free and all that cost me I.01 and this is total with tax! I have yet to use more then my 700 minutes but for $5 you can get 1100...

Pros: Very Easy and Fast Setup of Service
Cons: none yet

I am soooo happy with the easy, fast setup of my service with U.S. Cellular!

I am on call at work to fix problems and have a strong need for a cell phone. After having an unsuccessful attempt at service with a competitor, I was desperate to...

Pros: Exceptional customer service...good local/regional coverage area...decent rates...true nights/weekend
Cons: Not available everywhere:( A little pricier than some plans.

I have used 3 different cellular services in the Madison, Wisconsin area. Hands down, US Cellular provides the best customer service, reasonable prices, variety of calling plans...and true nights and weekend minutes (as opposed to plans that start AFTER...

Pros: Good coverage, good plans, good prices
Cons: sometimes not so good customer service

I have been using US Cellular for a couple of years now and they have surpassed all of my other dealings with cell phone providers. I got a good plan at a good price and a good phone to go with it! They also have the share-talk lines which helped me to...

Pros: Reasonably priced plans and very helpful sales staff. Good choices of Plans.
Cons: Some very good deals not advertised - have to pry them out of the company.

I have used service from US Cellular for the past three years. I have had 5 phones with them and used three different plans over time. I have also had service from other national providers. US Cellular has been the best of those I've used. They are...

Pros: CUSTOMER SERVICE, CUSTOMER SERVICE
Cons: NONE

We recently needed to review our phone plan due to our son attending college in a calling area on the fringe of wide area coverage. During my research I still found US Cellular to be the best option. During our decision between National plan vs. wide area with our son on the National, we dealt with three customer service agents. Not that each agent didn't answer our questions, but that I continued to have more questions with the customizing of our plan. Each agent took much time in reviewing our need based on historical bills and current need. They also offered to allow us to renew our plan ahead of the date authorized be a local retailer. They were very understanding to our need and willing to help. We have never had this kind of help with any other carrier we have had in the past, and we won't look to.