General Reviews of US Cellular Customer Service

Pros: Reasonably priced plans and very helpful sales staff. Good choices of Plans.
Cons: Some very good deals not advertised - have to pry them out of the company.

I have used service from US Cellular for the past three years. I have had 5 phones with them and used three different plans over time. I have also had service from other national providers. US Cellular has been the best of those I've used. They are...

Pros: Good coverage, good plans, good prices
Cons: sometimes not so good customer service

I have been using US Cellular for a couple of years now and they have surpassed all of my other dealings with cell phone providers. I got a good plan at a good price and a good phone to go with it! They also have the share-talk lines which helped me to...

Pros: Great advertising to hook you in.
Cons: Terrible service. Rip-off.

U.S. Cellular is a scam. Their constant response from their customer service reps is that they are sorry, I must have been misinformed. Or, they are sorry, they don't know why that amount appeared on my bill. I am constantly overcharged--sometimes they ...

Pros: They are really good in your calling area and for long distance.
Cons: Roaming charges are bad, you get screwed on cancellation, they don't care about your situation.

I was a US Cellular customer for almost 2 years in Wisconsin. I needed a phone for long distance and it worked with the plan they had. The roaming killed you at times so you had to watch it. I had a plan for $44.99 a month I got 1000 anytime minutes, ...

Pros: EXCELLENT signal, great price for what you get
Cons: none yet

I have had Nextel... JUNK. Cingular which I thought would be better - JUNK. WORST reception ever! I was a bit leery with US Cellular, I didn't hear too many great things about them. 3 months ago I got the 1000 mins for $39.99 plus I pay the $5.99 for ...

Pros: Exceptional customer service...good local/regional coverage area...decent rates...true nights/weekend
Cons: Not available everywhere:( A little pricier than some plans.

I have used 3 different cellular services in the Madison, Wisconsin area. Hands down, US Cellular provides the best customer service, reasonable prices, variety of calling plans...and true nights and weekend minutes (as opposed to plans that start AFTER...

Pros: Good choice of plans and phones.
Cons: The voice mail is cumbersome.

WOW, great service. 700 minutes anytime minutes (local area) with free long distance,roaming and all nights and weekends free and all that cost me I.01 and this is total with tax! I have yet to use more then my 700 minutes but for $5 you can get 1100...

Pros: Pretty good reception.
Cons: The worst customer service I have ever encountered on a consistent basis.

I have had U.S. Cellular Service since 1999, but unfortunately my service was in my husband's name because he got the original service for me. Every time I tried to make changes to my account, I was refused. So, I simply changed my service from my ...

Pros: None, as far as we're concerned
Cons: Numerous dropped calls and inability to use from our home in rural Illinois.

There are supposedly towers all around us, and we were told we'd have no problem with using from our ...

Pros: Good selection of phones
Cons: Bad: reception, customer service and rates...actually customer service isn't just bad, its HORRIBLE!

Sure, I pay this company a lot of money each month for their service but apparently that doesn't entitle me to the best service possible only the bare minimum. I was on the old TDMA system and wanted to upgrade to the new CDMA system. In my mind I ...

Pros: NONE!
Cons: Can't handle simple service requests changes. poor signal.

This company is more than willing to take my money, however over the 2 yr contract, I have had numer ...

Pros: BAD COMPANY>>>GO TO SOMEONE ELSE FOR A PHONE
Cons: BAD COMPANY TO DO ANYONE LIKE THEY HAVE DONE US

My amputee husband and I have phones, mine is fine. His Audiovox quit working and they told him to back over it with the car to get insurance to pay for it or send 40.00 in with it to ins. co. to have it fixed. Another US Cell place sent it off no charge ...

Pros: The actual phone service worked.
Cons: The ABSOLUTE WORST MOST HORRIBLE CUSTOMER SERVICE I've EVER DEALT WITH IN MY LIFE!!!

I have used US Cellular Service for about 5 years. One year ago I renewed with a 2 year contract to go with a nicer LG phone which I also shelled out $70 for. After a few months my phone started giving me trouble. Whomever I called could hear me but I ...

Pros: none. wait, they give you free phones that never work, oh wait, no...
Cons: EVERYTHING! Customer Service, Phones, Plans, Billing..ect.

I have been a US Cellular Customer for about 2 years now. I haven't had any problem with them until they made me "upgrade" to a "newer technology" phone, ie, the nokia 3585i, as i added on a share line for my younger brother. Ever since i recieved that p ...

Pros: Customer Service, CDMA, Plans & Features, Service
Cons: Motorola v810 being dumb :P

I've had U.S. Cellular for almost 4 years now, and have yet to experience a single problem with them. They have EXCELLENT customer service (at no charge too by dialing 611). When I had Verizon, a mistake was made on my bill and I had to be forwarded to a manager atleast 3 times (calls were dropped lol), but with U.S. Cellular, they made the same mistake and it was fixed within 3 minutes. The service is excellent - they also use CDMA technology, which is leaps better than GSM, which has horrible quality in Chicago. Last but not least, they have affordable plans and actually LISTEN to thier customers, unlike other companies. Way to go!