General Reviews of US Cellular Customer Service

Pros: Great advertising to hook you in.
Cons: Terrible service. Rip-off.

U.S. Cellular is a scam. Their constant response from their customer service reps is that they are sorry, I must have been misinformed. Or, they are sorry, they don't know why that amount appeared on my bill. I am constantly overcharged--sometimes they ...

Pros: Cheap plans, cheap phones
Cons: Horrible customer service & service representatives in the stores misrepresent.

I purchased our first phones in 2002 when they blitzed the Chicagoland market. We ended up canceling the service due to financial reasons. This is when they pro-rated the contract cancellation fee. We really had no problems. I purchased one for my ...

Pros: none. wait, they give you free phones that never work, oh wait, no...
Cons: EVERYTHING! Customer Service, Phones, Plans, Billing..ect.

I have been a US Cellular Customer for about 2 years now. I haven't had any problem with them until they made me "upgrade" to a "newer technology" phone, ie, the nokia 3585i, as i added on a share line for my younger brother. Ever since i recieved that p ...

Pros: I'm speechless. I really have nothing good to say about them.
Cons: Bad reception, always dropping calls, roaming in local areas, bad customer service, etc.

I just canceled my contract with Cingular because I was tired of the high bills and having my bill messed up every month so I decided to go with US Cellular before I did my homework. The plans were cheaper and they had better looking phones than ...

Pros: BAD COMPANY>>>GO TO SOMEONE ELSE FOR A PHONE
Cons: BAD COMPANY TO DO ANYONE LIKE THEY HAVE DONE US

My amputee husband and I have phones, mine is fine. His Audiovox quit working and they told him to back over it with the car to get insurance to pay for it or send 40.00 in with it to ins. co. to have it fixed. Another US Cell place sent it off no charge ...

Pros: NONE!
Cons: Can't handle simple service requests changes. poor signal.

This company is more than willing to take my money, however over the 2 yr contract, I have had numer ...

Pros: Sometimes works in big cities!
Cons: Not for rural people! No signal!

What a scam. We pay $70 per month for 2 phones and 400 anytime min, 1000 cell to cell min., and unl ...

Pros: NONE!
Cons: Lost signal frequently; Willing to take your money but not give good service

I was a US Cellular customer for 3 years. The only reason I stayed was I didn't want the hassle to change my phone number. A lot of my business associates have my number and it would be difficult to inform them of the change.

In July of 2003 I...

Pros: Good selection of phones
Cons: Bad: reception, customer service and rates...actually customer service isn't just bad, its HORRIBLE!

Sure, I pay this company a lot of money each month for their service but apparently that doesn't entitle me to the best service possible only the bare minimum. I was on the old TDMA system and wanted to upgrade to the new CDMA system. In my mind I ...

Pros: Pretty good reception.
Cons: The worst customer service I have ever encountered on a consistent basis.

I have had U.S. Cellular Service since 1999, but unfortunately my service was in my husband's name because he got the original service for me. Every time I tried to make changes to my account, I was refused. So, I simply changed my service from my ...

Pros: In view of the poor service I can think of absolutely no Pros.
Cons: Sales reps are, at best, poorly trained and/or deceptive. Service is unacceptable.

This company is the pits. I was lied to when I contracted for the service and have been lied to everytime I have gone back to them for help. I purchased their Span America plan and was told it was nation wide. That I could make and receive calls anywhere ...

Pros: dont go with US cellular unless you want a big headache,
Cons: dont go with US cellular unless you want a big headache,

I used US Cellular for approx 2-1/2 years. I had no problem for the first 2 years with my old nokia. When my first contact was up, i upgraded with another line to a LG flip. That is when the problems started. Where i am located in wisconsin is about ...

Pros: The actual phone service worked.
Cons: The ABSOLUTE WORST MOST HORRIBLE CUSTOMER SERVICE I've EVER DEALT WITH IN MY LIFE!!!

I have used US Cellular Service for about 5 years. One year ago I renewed with a 2 year contract to go with a nicer LG phone which I also shelled out $70 for. After a few months my phone started giving me trouble. Whomever I called could hear me but I ...

Pros: nothing that their competitors don't already do better
Cons: - Bad Coverage - Penny-pinchers - Unforgiving policies - Pricing is nothing special

US Cellular's rates for plans are certainly nothing amazing in the bargain department. Their prices are generally the same as or more than their competitors. Coverage is terrible and scattered. I'm okay at home, but the second I so much as go down ...

Pros: No billing problems at all. Reliable coverage and equipment.
Cons: National coverage not too good if you travel.

I've been with Sprint PCS, Southwestern Bell Wireless (Now Cingular), AT&T Wireless, Alltel and US Cellular is the most reliable out of them all. The customer service is great, no long waits on the phone if you need to call. I get coverage in areas that Sprint never could or was roaming. US cellular is great in Oklahoma.