General Reviews of US Cellular Customer Service

Pros: None
Cons: Dropped calls constantly. Full service one minute, no service the next. Customer service is awful.

As a business owner, and one who relies heavily on my cellular phone, it was clear in the first week that US could not provide the service I needed. It was a good day, if I could get through one phone call without being dropped, ugh! So when the 1 year contract expired, I signed with another carrier and canceled my US account immediately (in the 13th month). My account had already been automatically rolled over for another 1 year contract, because I did not call within two weeks of the expiration of the original contract, I had to pay US cellular $167.00 to buy out of this 2nd contract. These are the kinds of things you don't remember a year after you sign on the dotted line. Don't make this costly mistake!

Pros: NONE!
Cons: Bad Phone, Bad Signal, Terrible Customer Service, Dropped Calls, HUGE Rip-Off!

U.S. Cellular is the worst company I have had to deal with. My reception is HORRIBLE. I usually drop a call every time I am on the phone. How is that for reception? The customer service is just as bad. I brought my phone in several times to have it checked, and they said I would have to return to the city where I bought the phone to have it looked at, even though I had moved. When my phone finally stopped working all together, they gave me a crappy loaner phone and said I would get my original phone back in 4-6 WEEKS! They should call themselves U.S. Smellualr!!