General Reviews of Verizon Customer Service

Pros: Glad I switched!
Cons: Passed from person to person to person to person

In my original review on Verizon, I recommended their service. I have since changed that review and ...

Pros: You'll find some level of coverage almost anywhere you go
Cons: spotty service in some areas, customer service has something to be desired

It works almost everywhere I go, the plans are reasonable, and with my state employee discount, Verizon Wireless is the cheapest choice for me for wireless service in the Boston area. I’ve had some sort of Verizon service for my cell phone ...

Pros: Friendly, and I have to say they have improved!
Cons: Most of them are gone!

June 22,2001

I must say that since we first started our service with Verizon wireless, and now, there has been a 100% improvement. They not only know the answers, but are most helpful. Hope you enjoy reading about a company that really "got...

Pros: Had fast response time, good at resolving issues, friendly, customer-first attitude.
Cons: Not Anymore!

A Second Update Downhill the Verizon game goes... I'm having to drop them to two stars and here's my review of Alltel: A lltel An Update This is one of those updates I hate to make. Verizon ...

Pros: Call anywhere in the US with no long distance or roaming charges.
Cons: This only works if you're using the cellphone within the Northeast area.

Pros: Helpful Customer Support, Will Try To Do Whatever To Fix Issues
Cons: When they screw up they don't fool around.

After a year-long nightmare with cingular S ee My cingular Experience Here, (h ttp://www.epinions.com/content _162356694660) and almost a year with Verizon, I must say I have been ...

Pros: Verizon Wireless customer service for my normal account was very prompt, courteous and helpful
Cons: Couldn't reach a Verizon FreeUp Sales nor Customer Representative

Previous Experience with Verizon Customer Service

I have been a customer of Verizon Wireless for several years with multiple mobile phone numbers. Usually, the customer service I receive is good. The few menus I am presented with are...

Pros: Virtually no 'pros' to speak of. Unless you like being raped and abused.
Cons: Poorly trained customer service reps, frequent billing errors.

Pros: Cheap and free calls, free phone with service, no dropped calls
Cons: Tones when going over minutes would be nice, No free time during day

Before I had Verizon cell phone service, I had the pay as you go plan on another service. Since I really only needed a cell phone for emergencies on the road and to call roadside assistance, the pay as you go plan seemed good enough for us. Once we moved ...

Pros: I no longer have to deal with Verizon
Cons: Lots of buck passing among employees. Complete lack of regard for customers. Representatives not knowledgeable.

I changed service from T-Mobile to Verizon in January of 2005 because T-Mobile's network was inadequate in Tennessee. Several friends had recommended Verizon, so I ported my number to them as soon as my T-Mobile contract was up. At that time, I purchased ...

Pros: Good plan for a decent price.
Cons: Not so good service

When I signed up for verizon, I was a newcomer at the game of buying my own telephone service. My family had been a user of Verizon so I decided that it was what I was going to subscribe to also.

I called their company and signed up for...

Pros: Professional Image, Wide area access
Cons: Very new to my area, still glitches in the system

I started using cellular services over 4 years ago, and over that time I've seen a lot of changes on the "B" band. All the while Cellular One has dominated the "A" band. Competition is good for pricing, but terrible for corporate takeovers and...

Pros: good if you use your phone a lot, I guess
Cons: pathetic customer service, rate plans "disappeared" when they took over, don't care about infrequent cell phone users

My husband and I have had cell phones for about 3 1/2 years. We originally signed up with Time Warner Cellular, which became On-Air Wireless, which became Verizon Wireless. We are not heavy users and only use 2-5 minutes per month, my husband rarely uses...

Pros: It "only" took one month before it started working
Cons: It stopped working a few days after that and has worked sporadically ever since

When I first moved to Logan I decided to get a cell phone so that I could take it with me to work and always be able to get a hold of whoever I needed to. As I was walking through the mall I saw a stand giving out free phones if you sign up for their...

Pros: Great coverage, good rates
Cons: Abysmal service

I have always been averse to the idea of cell phones. Call me crazy (and if you were my brother, you'd immediately respond by saying, "Crazy!"), but I hold myself in slightly higher esteem than vapid teenagers who go out "malling" and feel the need to...