General Reviews of Verizon Customer Service

General Reviews of Verizon Customer Service

count ratings (131 Epinions reviews)
Share This!
  Ask friends for feedback
  • How does Verizon survive as an entity so useless??

    Oct 4, 2012 by
    Rated a Helpful Review
    Pros: Lots of cool services
    Cons: No idea how to manage their services or support them.

    Summary: Verizon customer service is a flat out joke. No one that is reached through chat has any idea about how to service its own products. I VERY OFTEN have to tell the online rep what to do just to get to an end resolve. The verizon.com and .net websites and ... read more

  • Misled sales

    Apr 13, 2012 by
    Rated a Helpful Review
    Pros: Great coverage
    Cons: Call quality. Price/data. Slow data. 

    Summary: I'm very surprised that Verizon Is the largest carrier. Their call quality isn't that great compared to AT&T. Data is turtle speed, and very slow. Last week I went into a Verizon store to purchase an iPad. The rep had told me that the ... read more

  • Worst Customer Service - LIARS!

    Feb 18, 2012 by
    Not yet rated.
    Pros: None.  Literally None.
    Cons: LIARS - No one in their customer service tells the truth.

    Summary: Signed up for a new cel phone, which I purchased through Amazon, as it was wildly cheaper than through Verizon.  I set up the plan via Amazon, and confirmed it by voice -twice- with Verizon.  This plan, since I have a brain in my head, included ... read more

  • Verizon Customer Service Fails To Resolve BIlling Issue; Near $500 Taken From Military Man

    Nov 17, 2010 by
    Rated a Very Helpful Review
    Pros: Quick website
    Cons: Poor customer service
    Severe communication problems
    Unwillingness to admit mistakes
    Untimely telephone responses
    Misleading customers from call centers

    Summary: I need to say, first of all, that I am usually a very happy Verizon customer. But all of a sudden, this week, it's all gone down the drain.My husband and I, recently married, had just combined our Verizon accounts in October of 2010. When taking ... read more

  • Customer service could not be worse. Beware.

    Jul 15, 2009 by
    Rated a Helpful Review
    Pros: Again, coverage in this area (Colorado) better with Verizon than AT&t. 
    Cons: Read above.  Absolutely miserable experience. 

    Summary: On a positive note.  I am receiving better coverage through Verizon than I did with AT&T.  Concerning everything else:I recently renewed my Verizon contract and purchased a new phone, and LG Env3.The phone would not ... read more

  • Think before accepting Verizon Wireless online offers

    Apr 28, 2009 by
    Rated a Very Helpful Review
    Pros: No pro's so far for Verizon Customer Service.
    Cons: See above.  Bullies.  Verizon Customer "No-Service", (as Clark Howard calls it).

    Summary: As a new Verizon Wireless customer, I opted for the Verizon.com, On-line, 2 year contract with up to three free Verizon Blackberry Pearl phones.  My two adult kids and I signed up for one each.  We were told, (and keep in mind this is on their ... read more

  • Downright Nasty Customer Service with No Repercussions

    Oct 21, 2008 by
    Rated a Helpful Review
    Pros: I don't know, few and far between?
    Cons:

    All of the above.


    Summary: I called Verizon FIOS Customer Service because Verizon was charging me for what was supposed to be a "Free" 6-month movie package promotion for signing up. I spoke with "Brian U." From the very beginning, he obviously had a chip on his shoulder ... read more

  • Seventh Level of Hell

    Sep 3, 2008 by
    Rated a Helpful Review
    Pros:

    Each person I dealt with at Verizon seemed sincere, but they are trapped.


    Cons:

    A horrendous customer service phone system.


    Summary: I have had to spend over a month on the phone with Verizon. I wish I could tell you all the things that have gone wrong, all the different ways they screwed up my order, and the dozens (!) of different phone reps I have had to talk to, but I honestly ... read more

  • Verizon Bad and Lawsuits will Follow -

    Aug 11, 2008 by
    Rated a Helpful Review
    Pros: Verizon is an easy word to forget once they are put out of business.
    Cons: Taking, hurting, boondoggling, harming, extracting money

    Summary: Verizon pretended not to receive my cancellation notice. When I took the phone and DSL account offered by the competition, they sent me this pathetic letter telling me that they were going to lower their prices soon and I would regret leaving their ... read more

  • Run away from this POS company!

    Aug 11, 2008 by
    Rated a Helpful Review
    Pros: Absolutely NONE
    Cons: Absolutely the worst automated CS system ever conceived by mankind

    Summary: Under NO circumstances would I recommend Verizon for anything, especially Business DSL service. Never in my life have I had to endure the kind of 'support' as given by this company in regards to business accounts. I ordered a Business DSL line for my ... read more

  • Verizon is AWFUL

    Jul 31, 2008 by
    Rated a Helpful Review
    Pros: none
    Cons: takes forever to get someone and have repair scheduled, and nothing gets done anyway

    Summary: I have had Verizon dsl and phone for over a year, everytime it storms (and sometimes just a light rain) my dsl would stop working and the phone gets crackly. They have been over many times and the entire neighborhood always has verizon trucks fixing ... read more

  • Impossible to close account!

    Dec 26, 2007 by
    Rated a Helpful Review
    Pros: None, bad customer service, no way to return equiment or cancel service.
    Cons: Lots, bad customer service.

    Summary: I cancelled my Verizon service two months ago, to move my service to Comcast. I had Verizon FiOS TV, so had set top boxes to return. Unlike Comcast, Verizon has NO drop off locations, so they wanted me to take an entire day off work to sit home and wait ... read more

  • No longer a Verizon Wireless customer

    Nov 17, 2005 by
    Rated a Very Helpful Review
    Pros: I no longer have to deal with Verizon
    Cons: Lots of buck passing among employees. Complete lack of regard for customers. Representatives not knowledgeable.

    Summary: I changed service from T-Mobile to Verizon in January of 2005 because T-Mobile's network was inadequate in Tennessee. Several friends had recommended Verizon, so I ported my number to them as soon as my T-Mobile contract was up. At that time, I purchased ... read more

  • Bad, Bad, Bad to the Bone

    Jul 12, 2005 by
    Rated a Helpful Review
    Pros: NONE
    Cons: Worst customer service, many dropped calls

    Summary: We were customers for over 13 years, never had a problem until almost 2 years ago. Now we are biding our time until we can get out from under this horrible company. They are underhanded and have horrible customer service. They signed us up for a ... read more

  • Verizon is one big scam

    Dec 28, 2004 by
    Rated a Very Helpful Review
    Pros: Honestly nothing.
    Cons: Customer service, phone service...so, basically everything.

    Summary: I also had a terrible experience with Verizon, and agree with other reviewers who believe that Verizon doesn't care about customers. My service was OKAY at first, but I encountered many dead zones, often conveniently at places where I spent the most ... read more

  • Phone hook up hell

    Jun 28, 2004 by
    Rated a Very Helpful Review
    Pros: Nothing
    Cons: Frequent billing errors that are "your fault" according to them

    Summary: I recently moved into an area that was served by Verizon. I needed a residential hook up for our apartment since we were moving into a complex of about 100 apartments. I called and Verizon explained there was a $55 set up fee,(this is a garbage fee,) ... read more

  • Don't let the cheap plans mislead you

    Mar 30, 2004 by
    Rated a Helpful Review
    Pros: price
    Cons: Hidden charges, customer service lacking

    Summary: In December of 2001 I signed a two-year contract with Verizon. The plan sounded great, and the price was the the best around. When I got the first bill, it wasn't what I was told it would be--there were hidden charges everywhere, including a security ... read more

  • Stay as far away as possible! Lousy network.

    Nov 12, 2003 by
    Rated a Very Helpful Review
    Pros: Customer service SOUNDS polite and helpful.
    Cons: Constant technical problems.

    Summary: After being a loyal customer of CellularOne for almost 10 years I got fed up with their non-existent customer service and switched for Verizon Wireless (Chicago and northern suburbs). In the beginning I was impressed by their customer support: you don' ... read more

  • Fed up with incorrect bills!

    Sep 3, 2003 by
    Rated a Very Helpful Review
    Pros: Very good customer service department.
    Cons: Spotty service and regular incorrect billing.

    Summary: I have been a Verizon Wireless customer for about 3 and 1/3 years. The one good thing I will say is ... read more

  • Don't expect service

    Aug 22, 2003 by
    Rated a Helpful Review
    Pros: Only 5 minute wait to reach them.
    Cons: Won't admit their mistakes or fix problems they've made.

    Summary: Verizon Wireless changed my plan to a MUCH more expensive one without my authorization. Since I made ... read more

  • WARNING, WARNING keep away ~ far away ~ from Verizon wireless phone company!

    Jul 15, 2003 by
    Rated a Very Helpful Review
    Pros: Glad I switched!
    Cons: Passed from person to person to person to person

    Summary: In my original review on Verizon, I recommended their service. I have since changed that review and ... read more

  • Unethical and Illegal Conduct - Bad Business Judgment

    Dec 18, 2002 by
    Rated a Helpful Review
    Pros: None
    Cons: Conduct Unbecoming a Business

    Summary: Verizon and I had a dispute about faulty equipment with which they provided me. Because we could not resolve the dispute, I terminated and refused to pay the termination fee. I validly disputed the fee under the Fair Credit Reporting Act. Verizon ... read more

  • No, you listen to me...

    Nov 22, 2002 by
    Rated a Helpful Review
    Pros: Decent coverage in North Georgia
    Cons: Miserable customer service, over billing, incorrect bills, staffed by angry nasty people

    Summary: This company is run like something out of a french existentialist play - No Exit comes to mind. If you don't make it to heaven your eternal fate may very well be to remain trapped in a room with Verizon customer 'service' representatives for all of ... read more

  • Wouldn't Choose Verizon Again

    Jul 3, 2002 by
    Rated a Helpful Review
    Pros: Good coverage area, CSR's say I'm sorry a lot.
    Cons: Rude CSR's who lack knowledge, HUGE billing errors

    Summary: When I originally decided to switch to Verizon, I expected good coverage area and great customer service after I'd heard so much hype over both. What I found was a pretty decent coverage area but HORRIBLE customer service. Over and over the company ... read more

  • Verizon Wireless-Freeup difficult to use

    Jun 23, 2002 by
    Rated a Helpful Review
    Pros: No credit check
    Cons: Bad reception, dropped called, horrible customer service

    Summary: I have had service with this company since Thanksgiving. I have to say their service is TERRIBLE. I have had numerous dropped calls, had to listen to recordings that the service was "too" busy, and TERRIBLE customer service. In an attempt to add time to ... read more

  • Poor Customer Service!!!

    Jun 20, 2002 by
    Rated a Helpful Review
    Pros: None!!!!
    Cons: Can't admit when they make mistakes. No coverage in the Dana Point, CA area

    Summary: Verizon customer service would not honor their contract agreement...I tried numerous times talking with them to honor their contract they never did!!! We tell everyone not to go with Verizon...Can you hear me now??? NO!!!!! Should be their ... read more

  • Bad rap from the south

    Jun 1, 2002 by
    Rated a Very Helpful Review
    Pros: Inexpensive and decent minutes plan, several convenient locations
    Cons: Horrible customer relations, refusal to compromise

    Summary: I have big-time beef with Verizon Wireless. So bear with me here. I live in a pretty rural area, and my family has a hard time getting cellular companies whose areas reach out to my house without roaming or static. So this is something I was ... read more

  • Verizon is Horrible in Rochester, NY area

    Apr 30, 2002 by
    Rated a Helpful Review
    Pros: NONE
    Cons: Overpriced, POOR customer service, marginal service coverage.

    Summary: Unfortunately I have the displeasure of dealing with Verizon for my business-use phone, which is primarily my personal-use phone as well. From my experience the phone service coverage is spotty at best in the Rochester, NY vicinity- especially Southern ... read more

  • Verizon - Sign Up at Your Own Risk

    Apr 17, 2002 by
    Rated a Very Helpful Review
    Pros: Competitive Pricing.
    Cons: Monthly bill wrong more often than not. Coverage not up to competitors.

    Summary: I signed up with Verizon wireless in the fall of 2000 as I knew that I would be moving cross country soon and wanted a wireless plan that would move with me. The sales agent assured me that I would not have any trouble transferring my Texas rate plan to ... read more

  • Can U hear me now? HELLO?

    Feb 20, 2002 by
    Rated a Very Helpful Review
    Pros: Good Deal
    Cons: Over-charges, no service and bad customer service

    Summary: The commercial Verizon does makes me sick! I cannot even get the phone to work at my home which is only 2 miles off the Interstate and I am 25 mins from the Capital of SC! Every months there is something wrong with my bill. One month they ... read more

  • Avoid Verizon's Hassles

    Feb 6, 2002 by
    Rated a Very Helpful Review
    Pros: Cheap Phone
    Cons: Poor Customer Service, Poor Reliability

    Summary: Dear would-be cell phone owner: I do not recommend starting off your cell phone experience with Verizon Wireless. My Father and I signed up with Verizon over a year and a half ago and since then there have been nothing but problems. My Father's ... read more

  • Verizon Lies

    Feb 1, 2002 by
    Rated a Helpful Review
    Pros: They are a local phone provider
    Cons: They are liars and stick you with the charges.

    Summary: We do not have a wireless service from Verizon and the reason is because we had ( I did say HAD) them for our home phone service. When we signed up with them, we were told we would get the big package (call waiting, forwarding etc) free for 3 months. ... read more

  • Worst company Around

    Dec 28, 2001 by
    Rated a Helpful Review
    Pros: There is no pros about this company.
    Cons: Very poor customer service. Don't live up to contract. Over billings

    Summary: The company said it would service our area. And it did not. Got calls on the bill that never were made.They said they would take the calls off and they never did. They said we were in there call area at the time of getting the phone and and we were not. ... read more

  • Verizon is a PAIN!

    Oct 23, 2001 by
    Rated a Helpful Review
    Pros: connection was fairly clear.
    Cons: Hellish customer service

    Summary: My boyfriend and I bought cell phones a little over a year ago. We chose a 2 for 1 deal with Verizon as our provider. I called to activate the phones and the rep who assisted me was not at all familiar with the model phones I had. This caused him a great ... read more

  • Would prefer to not have cellular to having Verizon again.

    Aug 15, 2001 by
    Rated a Helpful Review
    Pros: Absolutely none that I can think of.
    Cons: Calls don't go through. Bad reception.

    Summary: I just don't understand how a friend of mine can call me here in Illinois from California and he sounds like he's right next door...but when I call my mom 30 miles away on my Verizon phone, I can hardly understand her. We had to keep the phone for the ... read more

  • Are they confused, incompetent, or liars? We still don't know...

    Aug 15, 2001 by
    Rated a Very Helpful Review
    Pros: The telephone rings--sometimes.
    Cons: Horrific customer service, incorrect (double!) billing, towers doing down, different information given each call.

    Summary: When we purchased our phone and plan almost two years ago, it was with a different company that Verizon subsequently purchased. We selected that company because of their rate plan and promise of local offices, where we could receive personalized ... read more

  • BEFORE GETTING VERIZON, READ THIS

    Aug 10, 2001 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: LIARS, READ THE DESCRIPTION

    Summary: The customer service is non-existant. I was cheated by a currently fired Radio Shack employee who was/is also a Verizon Licensed Representative. He gave me a plan that doesn't exist, told me that I will receive the full details later, and promised that ... read more

  • Angry Lawyer

    Jul 14, 2001 by
    Rated a Helpful Review
    Pros: Phone variety offered is fair.
    Cons: Scam City. Their customer service and computer databanks are UnAmerican.

    Summary: Verizon used to be PrimeCo. PrimeCo would be rated a "3" in my book with respect to service. Verizon, however, rates a "0". If it were not for an easy number they gave me, I would leave skid marks at their office when I'd repair their phones and never ... read more

  • Get Long Distance Elsewhere if Possible

    Jun 24, 2001 by
    Rated a Helpful Review
    Pros: They provide jobs for people.
    Cons: Accuracy, Clarity, and training of employees

    Summary: I like being able to get long distance service during my summers away from home. That being said, I enjoy Verizon's One Rate Program. Sadly, I have to endure, yes I said endure, Verizon's customer service. I have had numerous problems with the ... read more

  • Unhealthy Business Practices

    May 18, 2001 by
    Rated a Helpful Review
    Pros: Strong signals.
    Cons: Very poor customer service

    Summary: Verizon can change its name again, but it cannot mask years of poor customers service. If you can understand your bill and aren't having any problems... okay. If you have a problem of any kind, good luck. You will wait forever to speak to a customer ... read more

  • Verizon Gets the Boot

    May 8, 2001 by
    Rated a Very Helpful Review
    Pros: Great coverage, good rates
    Cons: Abysmal service

    Summary: I have always been averse to the idea of cell phones. Call me crazy (and if you were my brother, you'd immediately respond by saying, "Crazy!"), but I hold myself in slightly higher esteem than vapid teenagers who go out "malling" and feel the need to ... read more

  • Who cares? Not Verizon! (TOLEDO, OH -- DETROIT, MI AREA)

    Apr 29, 2001 by
    Rated a Very Helpful Review
    Pros: None that I can think of. Well...maybe the few cheaper rate plans
    Cons: Since merger and influx of customers, customer service is really lacking

    Summary: We have been with Verizon long before the merger. Our first cell phone was a bag phone in the late 1980s. Back then, our plan option was about 30 minutes/month (and that was considered a lot!). How times have changed. When we had a problem with our ... read more

  • Go beyond the Verizon!!!

    Apr 2, 2001 by
    Rated a Very Helpful Review
    Pros: it's a mobile phone service
    Cons: it's a mobile phone service

    Summary: Before I switched to Cingular (formerly Bellsouth) I owned a cellular phone with Verizon. It was the best phone for the period of technology and I thought I got a deal because it said free phone with 30 minutes, and free nights and weekends. The best ... read more

  • Is It Really National?

    Mar 28, 2001 by
    Rated a Very Helpful Review
    Pros: Their phones actually ring...
    Cons: On hold forever, clueless reps, insult you in any way they can.

    Summary: No, it isn't. I moved from Michigan to Illinois. I had signed a 2 year contract in early 2000. In that contract I had signed for installment charges for the phone I got. I am still a Verizon customer, as per my contract, but I am ... read more

  • verizonless

    Feb 27, 2001 by
    Rated a Very Helpful Review
    Pros: It "only" took one month before it started working
    Cons: It stopped working a few days after that and has worked sporadically ever since

    Summary: When I first moved to Logan I decided to get a cell phone so that I could take it with me to work and always be able to get a hold of whoever I needed to. As I was walking through the mall I saw a stand giving out free phones if you sign up for their ... read more

  • Don't "get connected" with Verizon!

    Feb 11, 2001 by
    Rated a Very Helpful Review
    Pros: The only pros to Verizon are the"non-human services!
    Cons: In short... the lackluster customer service reps, as well as any other Verizon employee.

    Summary: I was looking for a great deal in a cellular service provider, and I suppose that is where I went wrong. My wife and I signed up for a plan that would cover NM and AZ and soon learned that we were lied to. The cost was 30 cents per minute inside our ... read more

  • Verizon Customer Service Stinks!

    Jan 30, 2001 by
    Rated a Very Helpful Review
    Pros: Virtually no 'pros' to speak of. Unless you like being raped and abused.
    Cons: Poorly trained customer service reps, frequent billing errors.

    Summary: Oooch! Owch! Well, here I am again. Re-entry was a bit rough! I haven't written an epinion in so long, and all this change. Well, I have been motivated, because I threatened the customer service rep that I would write a scathing review of their ... read more

  • Verizon is HORRIBLE!!

    Jan 29, 2001 by
    Rated a Helpful Review
    Pros: They are all over the country
    Cons: Horrible customer service.

    Summary: I would not recommend Verizon to anyone. They have horrible customer service. The sales people, although very nice, do not know anything. And, if you are unfortunate enough to have to call their national service center......good luck. Those people ... read more

  • Verizone goodbye

    Jan 26, 2001 by
    Rated a Very Helpful Review
    Pros: The pricing plans are reasonable
    Cons: Customer service stinks! They owe me money and never paid me.

    Summary: I had Verizone after my mobil account changed to this company. At first, everything was okay. I'd had my account for about three years and had a good working relationship with the people from Mobil. As soon as I had a problem with a ... read more

  • Thieves

    Jan 25, 2001 by
    Rated a Very Helpful Review
    Pros: reasonable rates, easy connection
    Cons: high roaming, terrible customer service, wouldn't cancel contract after service-plan ended, continued billing adding fees.

    Summary: I called Verizon to cancel service when my contract ended. A month later I was still getting bills. I called to ask why. They said I signed a new contract and requested another phone. After two months of calling they admitted their mistake and promised ... read more

  • READ YOUR BILL CLOSELY

    Jan 23, 2001 by
    Rated a Very Helpful Review
    Pros: None that I can see.
    Cons: Bad customer service, hidden fees, and fictitious charges.

    Summary: BEWARE!!! READ YOUR BILL: Did you know that GTE phone service has changed its name to VERIZON? Did you know it is also cheaper to call Hawaii than it is to call within the state of Texas? Did you know legally they could harass you BEFORE ... read more

  • Disgusted with Verizon!

    Jan 23, 2001 by
    Rated a Very Helpful Review
    Pros: Can't think of any!
    Cons: Hidden fees, really expensive roaming, HORRIBLE customer service!

    Summary: Last fall I got a cellular phone because I'm a teacher and it is very difficult for people to reach me during the school day. I picked the most basic plan, and the whole time AT&T was my provider, I never had a single problem. Verizon Wireless took ... read more

  • Verizon: Service provider from Hades

    Dec 20, 2000 by
    Rated a Very Helpful Review
    Pros: phone was just .01, itemized bill in detail
    Cons: incoming and outgoing calls take off of the free min., customer service pathetic, coverage lousy, signal, horrible, fees astronomical for roaming compared to most others.

    Summary: I re-located to the Omaha, NE area several months ago and while I was house hunting I got a cell phone so that I could have a real contact number instead of the temporary place that I was staying at number. I got what sounded like a GREAT deal at the ... read more

  • On Hold For An Hour!

    Nov 28, 2000 by
    Rated a Very Helpful Review
    Pros: None, not even good muzak!
    Cons: On hold endlessly, then disconnected or transferred

    Summary: I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation. I unsuccessfully tried for a day contacting someone via the phone and was either transferred ... read more

  • Pathetic customer service Part 2

    Nov 21, 2000 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: call their customers liars

    Summary: If you read my first epinion on this topic, you know that we've been fighting with Verizon for awhile now about their overcharges on our bills. I had finally decided I had enough, I wasn't arguing with them anymore over a few dollars. My ... read more

  • Pathetic customer service

    Nov 19, 2000 by
    Rated a Very Helpful Review
    Pros: good if you use your phone a lot, I guess
    Cons: pathetic customer service, rate plans "disappeared" when they took over, don't care about infrequent cell phone users

    Summary: My husband and I have had cell phones for about 3 1/2 years. We originally signed up with Time Warner Cellular, which became On-Air Wireless, which became Verizon Wireless. We are not heavy users and only use 2-5 minutes per month, my husband rarely uses ... read more

  • Verizon Contract Scam

    Nov 7, 2000 by
    Rated a Very Helpful Review
    Pros: Seems like a good deal
    Cons: Hidden charges, Poor Customer Service, Contract entrapment

    Summary: I just returned my Verizon wireless phone. Was the verizon name change a requirement for absolutely pathetic customer service? Here is why I returned the phone: I got the phone/service at a local mall. The salesguy told me that there was a ... read more

  • Think Twice When Selecting Verizon!

    Apr 11, 2006 by
    Rated a Very Helpful Review
    Pros: The zoom on the Camera (Motorola 710). The one tech. person who was plesant.
    Cons: Rude lieing technicians who are stupid Cheapness of the phone Everything about verizon

    Summary: The service had been good for about 6 months and we did not have many problems. Sure we had some dropped calls and down time, but what provider doesn't. The problem arose a few months ago when my phone wasn't able to receive or accept calls. I went to ... read more

  • Now looking for other providers

    Sep 14, 2005 by
    Rated a Helpful Review
    Pros: Products and services worked (when available)
    Cons: Customer service polite, but very clueless and unhelpfull

    Summary: We were happy Verizon customers, for quite a while, until they called us, asking us to consolidate our billing under one name. We had accumulated local, long distance, cell and DSL services with them and had them split between my name and my wife's. In ... read more

  • Formerly Unbeatable Customer Service

    Feb 26, 2005 by
    Rated a Very Helpful Review
    Pros: Had fast response time, good at resolving issues, friendly, customer-first attitude.
    Cons: Not Anymore!

    Summary: A Second Update Downhill the Verizon game goes... I'm having to drop them to two stars and here's my review of Alltel: A lltel An Update This is one of those updates I hate to make. Verizon ... read more

  • Verizon Customer Service

    Feb 18, 2004 by
    Rated a Very Helpful Review
    Pros: Tri-mode phone signal is strong.
    Cons: Customer relations, vague policy, Poor organizational system for checking joint plan minutes.

    Summary: Overall, I am happy with Verizon's service. I often have 2, 3, or 4 bars when other people have none. My complaint is with their joint plan. My fiancee and I have a joint plan where we both make calls and get one bill. We have free calling ... read more

  • Yeah, I hear you now, but do you hear me?!!??!!

    Sep 17, 2002 by
    Rated a Helpful Review
    Pros: Not sure if there are any???
    Cons: High plans, many phone features not supported, not loyal to old customers, hidden charges.

    Summary: These guys are awful. I wish we still had Cellular One. Being with CO for 6 years meant something. Verizon could care less about how long you've been with them. Verizon's customer service SUCKS. Call 5 times with the same question, you'll get 5 ... read more

  • Once bitten, twice shy

    Mar 31, 2002 by
    Rated a Very Helpful Review
    Pros: Good connectivity
    Cons: Horrendous customer service

    Summary: I signed up for Verizon for their technology. It's great -- I get clearer calls and fewer of them are dropped (vs. Cingular). One thing that will be dropped, however, is my service with them (as soon as my contract is up). Why? Because the ... read more

  • Better than other companies out there

    Mar 20, 2002 by
    Rated a Helpful Review
    Pros: Good rates, no cheap gimmics.
    Cons: They can't fix it the first time, or second time, or third time...

    Summary: Ok, cellphone companies are pathetic in general. So many hidden fees and fine print. The "worry free garantee" is a good thing. I can switch to any plan I want at any time, even their promotional plans. Can't do that with some other companies out ... read more

  • FreeUp's not worth a dime

    Mar 19, 2002 by
    Rated a Very Helpful Review
    Pros: Verizon Wireless customer service for my normal account was very prompt, courteous and helpful
    Cons: Couldn't reach a Verizon FreeUp Sales nor Customer Representative

    Summary: Previous Experience with Verizon Customer Service I have been a customer of Verizon Wireless for several years with multiple mobile phone numbers. Usually, the customer service I receive is good. The few menus I am presented with are ... read more

  • I think I'll switch to AT&T but it was worth the try...

    Jan 10, 2002 by
    Rated a Very Helpful Review
    Pros: okay reception, good plans, more than enough night time and weekend minutes
    Cons: ugly phones, satisfactory customer service, not enough daytime minutes

    Summary: My parents bought me a cell phone through Verizon Wireless last year in January. It has been a year and my contract is now expired. First lets answer one simple question: Was I happy with my service? Answer: Sometimes. ... read more

  • Great coverage, lousy CS

    Nov 25, 2001 by
    Rated a Helpful Review
    Pros: Good coverage. Good plans
    Cons: Poor customer service representative training.

    Summary: I have been a customer of Verizon Wireless for about one year now. I changed to this service because of their shared minutes plan and local coverage area. While I am pleased with these features I have had a few run-ins with badly trained Customer Service ... read more

  • Verizon Wireless- Simple? Affordable? National? Who are they kidding?

    Sep 7, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly service reps who mean well
    Cons: Mysterious charges, unhelpful reps, you will be transferred in circles and forever on hold

    Summary: The Background June, 2001. I just graduated from college, and was starting a new job soon. I grew up and went to school in Massachusetts, and now I was moving to Charlotte, North Carolina temporarily for a job assignment, knowing that I ... read more

  • Verizon Phone Rage: Bigger Phone Companies Do Not Better Service Make

    Aug 30, 2001 by
    Rated a Very Helpful Review
    Pros: James Earl Jones.
    Cons: Everything Else.

    Summary: I'm almost ashamed to be associated with James Earl Jones. It's Tuesday, 2:30 pm Eastern time, and I'm awaiting a promised repair to my 2 phone lines from Verizon. No big deal you say? It's telephone hell. Yesterday morning, when I first ... read more

  • Be careful what these people offer

    Jun 23, 2001 by
    Rated a Very Helpful Review
    Pros: Cheap, just a regular phone company.
    Cons: Deceptive ,bad customer service and untruthful.

    Summary: We have (Or maybe had should be the case pretty soon, if they don't buck up their idea's.) the Verizon regular phone service and we found them to be okay but you always have to go over the bill with a fine toothed comb because this company likes making ... read more

  • Verizon Trouble Tone

    Jun 16, 2001 by
    Rated a Very Helpful Review
    Pros: Good plan for a decent price.
    Cons: Not so good service

    Summary: When I signed up for verizon, I was a newcomer at the game of buying my own telephone service. My family had been a user of Verizon so I decided that it was what I was going to subscribe to also. I called their company and signed up for ... read more

  • Customer Service

    Jun 6, 2001 by
    Rated a Very Helpful Review
    Pros: Phone service is not bad. Usually connect with number called.
    Cons: Customer Service.

    Summary: Last month I realized that I was using way more minutes than my plan had. I called and upted the amount of minutes on my plan and found one that would work better for me. My husband had the companion plan with me but we were switching to the share ... read more

  • Fare thee well Verizon!!

    Jun 5, 2001 by
    Rated a Very Helpful Review
    Pros: Flexible calling plans
    Cons: Will not admit fault Make no effort to retain customers

    Summary: I have been a Verizon customer for almost seven years now. Until this year I have been fairly happy with my phone services that over the years went from a single analog phone to a plan including two digital phones and averaged about 400.00 per month ... read more

  • Billing

    Mar 27, 2001 by
    Not yet rated.
    Pros: Service across the midwest. Decent phones provided with minimum of 1 year contract.
    Cons: They do not state how billing works up front. Shabby customer service.

    Summary: Verizon prides Themselves on providing great coverage across the United States at good rates. This they do, however how they figure your cost leaves a lot to be desired. They can place a phone call on any bill up to three months after it is placed. ... read more

  • Sun set on Verizon!

    Feb 14, 2001 by
    Rated a Very Helpful Review
    Pros: Good rate packages, coverage area
    Cons: Horrible customer service

    Summary: This is a opinions based on the customer service I received while assisting my grandparents at the Verizon service center in Clear Lake Texas. After being with GTE (which became Verizon recently) for the past eight plus years my grandparents ... read more

  • Customer DISservice

    Dec 22, 2000 by
    Rated a Very Helpful Review
    Pros: Decent Calling Plans
    Cons: Horrendous Service

    Summary: In a year of cellular service with Verizon, I have yet to have a single excellent conversation with their "customer service". The front line reps are in serious need of training. Even worse is that the supervisors attempt to avoid taking ... read more

  • HOW much do I owe? WHEN was it due?

    Dec 7, 2000 by
    Rated a Very Helpful Review
    Pros: the service is good.. in most places
    Cons: hidden fees, customer service is bad

    Summary: Lest anyone think I completely HATE Verizon, let me first say that Verizon's reception has been loud and clear for me any time I have tried to use my phone. I am completely happy with that. Maybe I shouldn't even be complaining. But then ... read more

  • What's up with this service? GOODBYE VERIZON WIRELESS!

    Nov 7, 2000 by
    Rated a Very Helpful Review
    Pros: Good quality, decent price
    Cons: Lousy service

    Summary: About a year ago I bought a phone and service through PrimeCo. I got the top of the line phone at that time, or at least thatís what the salesperson told me. I was pretty happy with both the phone and the service for most of the time. I had what I ... read more

  • poor buisness practices for Verizon

    Nov 3, 2000 by
    Rated a Very Helpful Review
    Pros: good pricing on calling plans
    Cons: horrible buisness practices / rude customer care

    Summary: Although Verizon wireless has some very nice features and calling plans , I am very disappointed with what I consider unfair buisiness practices as well as poor customer care with many mistakes on billing. I am a recent new customer to the ... read more

  • Verizon Wireless in Boston and Eastern Massachusetts

    Aug 25, 2004 by
    Rated a Very Helpful Review
    Pros: You'll find some level of coverage almost anywhere you go
    Cons: spotty service in some areas, customer service has something to be desired

    Summary: It works almost everywhere I go, the plans are reasonable, and with my state employee discount, Verizon Wireless is the cheapest choice for me for wireless service in the Boston area. I’ve had some sort of Verizon service for my cell phone ... read more

  • Better change your number!

    Sep 1, 2001 by
    Rated a Very Helpful Review
    Pros: Good availability and response. Easily deletes billing errors.
    Cons: No plan to prevent or stop harassing phone calls.

    Summary: I have been a long time Verizon customer. They have been pretty good to me I have to admit. I was originally on the 500 minute plan and when my first bill came it was almost $300! I was appalled, shocked, I did not want to pay that much! ... read more

  • Where's The Fine Print???

    May 23, 2001 by
    Rated a Very Helpful Review
    Pros: Inexpensive phones with great features, coverage area is getting better.
    Cons: Unclear plans don't let you know what you're getting until it's too late.

    Summary: I recently acquired my Verizon Wireless service for the second time. The first time I used their service, I had the Singlerate Northeast, not bad, but there was no signal where I lived. When I discovered that my neighbor was now able to get a signal ... read more

  • Friendly people working with bad information systems

    Feb 5, 2001 by
    Rated a Very Helpful Review
    Pros: Fast answering, friendly people who really try.
    Cons: Corporate information systems are primitive.

    Summary: To me, the most amazing thing about mobile phone usage is that the rate of growth is staggering despite the fact that users have such low opinions of call quality and customer service. I'm a satisfied Verizon Wireless user in the San Francisco ... read more

  • Not much Aloha in hawaii

    Feb 3, 2001 by
    Rated a Helpful Review
    Pros: not to long a wait on hold
    Cons: doesnt get problems cleared up

    Summary: Way out here where our cell choices are limited and there are many dead areas to begin with, i at least want there to be a decent customer service dept when I do need them. I had set up my service and paid the deposit all at the Verizon phone mart at ... read more

  • A Charge for Payment?

    Dec 5, 2000 by
    Rated a Very Helpful Review
    Pros: It's cheaper to mail your payment
    Cons: The fact that you're charged $2.00 to pay f2f.

    Summary: This is the first experience I've had with Verizon. I went to pay the first month's bill in person at the area store. And they wanted to charge me $2.00 for paying in person and cash! If I had a check, and put it in the drop box, they would not charge ... read more

  • THE SURPRISE PLAN!!!

    Dec 1, 2000 by
    Rated a Very Helpful Review
    Pros: FAIRLY GOOD CUSTOMER SERVICE
    Cons: UNPREDICTABLE BILLS

    Summary: I have had my mobile phone service through the same company for just over 10 years now. When mobile phones were just becoming popular I signed up for service which was originally US WEST then went to AIR TOUCH CELLULAR, and now VERIZON WIRELESS. ... read more

  • Friendly People Producing So-So results

    Nov 21, 2000 by
    Rated a Very Helpful Review
    Pros: Good cell service, field salespeople good
    Cons: Shouldn't have to hound the customer service dept to get results

    Summary: When first signing up for Verizon's service, at a Mall Kiosk, I dealt with a friendly knowledgeable salesperson that went over the services and features in great detail. I signed up for a Family Plus Plan with 2 phones. The plan was ... read more

  • Still Waaay Better Than The Others UPDAT 7 Feb 07

    Jul 12, 2005 by
    Rated a Very Helpful Review
    Pros: Helpful Customer Support, Will Try To Do Whatever To Fix Issues
    Cons: When they screw up they don't fool around.

    Summary: After a year-long nightmare with cingular S ee My cingular Experience Here, (h ttp://www.epinions.com/content _162356694660) and almost a year with Verizon, I must say I have been ... read more

  • Verizon Wireless

    Aug 3, 2004 by
    Rated a Very Helpful Review
    Pros: Customer service, coverage area, calling plans
    Cons: Horrible, horrible phone selection

    Summary: I have been with Verizon since I got a mobile back in late August of 2000. Since then I have switched phones and plans several times, and lived in three different states, so I have a pretty wide perspective on their service. Overall, I am happy with ... read more

  • Not a problem

    Sep 11, 2002 by
    Rated a Helpful Review
    Pros: Have had no major issues.
    Cons: Have a had a minor issue.

    Summary: I formerly worked in the cell phone industry( not Verizon), so I know how things work. The business is complex, the technology is complex, and the people in it are not well paid or highly trained, so lower your expectations. However, I must say that I ... read more

  • Great coverage in Orange County

    Jan 24, 2002 by
    Rated a Very Helpful Review
    Pros: more covered areas than other services
    Cons: some uncovered areas, reps sometimes give conflicting information

    Summary: I picked Airtouch years ago because when I quizzed all my friends with phones and took note of who's calls to me were often dropped Airtouch came out on top. They claimed they covered more areas than any other cell phone company and seemed to fulfill ... read more

  • Good value with some snafus

    Apr 3, 2001 by
    Rated a Very Helpful Review
    Pros: Good value on cheapest rate plan, around-the-clock phone support
    Cons: Account errors are time consuming to remedy

    Summary: Overall, I'm pleased with the service I've received from Verizon Wireless. I'm currently four months into a two year contract, so this preliminary satisfaction is a relief. When I was shopping around for the perfect combination of the hardware ... read more

  • Finally, a provider with no bull!

    Mar 5, 2001 by
    Rated a Very Helpful Review
    Pros: Affordable, excellent coverage, goo customer service
    Cons: Billing mistakes

    Summary: In my household, we have 4 different cellular providers. Some of which you may read about in several other of my opinions. However, without a doubt, Verizon Wireless has the best combination of service, reliability, and affordability. For example, I ... read more

  • Finally, a provider with no bull!

    Mar 4, 2001 by
    Rated a Very Helpful Review
    Pros: Affordable, excellent coverage, goo customer service
    Cons: Billing mistakes

    Summary: In my household, we have 4 different cellular providers. Some of which you may read about in several other of my opinions. However, without a doubt, Verizon Wireless has the best combination of service, reliability, and affordability. For example, I ... read more

  • From Sprint to 360 to Alltel to Verizon - I've seen it all

    Feb 4, 2001 by
    Rated a Very Helpful Review
    Pros: Professional Image, Wide area access
    Cons: Very new to my area, still glitches in the system

    Summary: I started using cellular services over 4 years ago, and over that time I've seen a lot of changes on the "B" band. All the while Cellular One has dominated the "A" band. Competition is good for pricing, but terrible for corporate takeovers and ... read more

  • All you'd expect and more.

    Jan 20, 2001 by
    Rated a Helpful Review
    Pros: VERY helpful customer service
    Cons: can't think of any

    Summary: I've had my Verizon phone for three months now. I've had nothing but wonderful service from them, both locally and through the 800 number. I've switched my calling plans twice already, once to get more minutes, and once because I needed ... read more

  • Verzion is the Best!

    Jun 1, 2003 by
    Rated a Helpful Review
    Pros: Great Service, reception, and CS!
    Cons: What heck no!

    Summary: I choose Verizon because i like their coverage which has grown a lot. I have prepaid right now and in my area for prepaid i usally only get 800mhz. LOL i still beat of of my friends service providers! My Boss has Sprint which i can never call him because ... read more

  • If you don't want the best then do not get Verizon

    Jan 25, 2002 by
    Rated a Helpful Review
    Pros: coverage, features, quality of service.
    Cons: no totally unlimited plans

    Summary: What can I say I am a loyal Verizon Customer. I have been with them throughout many an incarnation for about 7 years. Yes we have had our up's and down's but I have to say that the company has steadily improved EVERYTHING about what they do over the ... read more

  • Version is the way to be

    Aug 4, 2001 by
    Rated a Helpful Review
    Pros: Very Friendly and Helpful
    Cons: Messed up at first

    Summary: I had some problems with my phone at first. The phone just wouldn't work it was "not in service." I called there customer Service and got direct help. They found the problem the person had activated the wrong phone number. So they changed it. Then the ... read more

  • I had to have it!

    Jun 20, 2001 by
    Rated a Helpful Review
    Pros: Excellent pricing, great weekend minutes, service in Canada!
    Cons: No problem so far!

    Summary: Finally! Cellular service that allows me to call Canada on the same minutes (have family there) - for over a year, I've been calling cellular companies asking if they had plans for calling Canada, and they would act like I asked them if I could call ... read more

  • Not Just a Customer, An Employee

    May 13, 2001 by
    Rated a Very Helpful Review
    Pros: Competitively priced packages Talk to a Human, not a machine
    Cons: Some arm twisting required to get what you want

    Summary: Let me start this opinion first by saying, I AM an employee of Verizon in the CSSC in Upstate NY. And I am also a customer/consumer. I enjoy my work at Verizon. I enjoy talking to customers. I DO NOT enjoy being sworn at, screamed at and ... read more

  • Single Rate Northeast

    Apr 25, 2001 by
    Rated a Very Helpful Review
    Pros: Call anywhere in the US with no long distance or roaming charges.
    Cons: This only works if you're using the cellphone within the Northeast area.

    Summary: I am placing this epinion in the general reviews of Verizon section because though Epinions has categories for Verizon Mobile Phone Service in Las Vegas, Kansas City, Houston, Buffalo, Tampa, and assorted other cities...it does not have a category ... read more

  • Verizon is the best wireless service!

    Jan 19, 2001 by
    Not yet rated.
    Pros: Fast response to questions, great coverage
    Cons: Few phone choices

    Summary: This is my first epinion. I feel compelled to write because my experience with Verizon has been excellent, and I think it's important to give credit where it's due. Good service has become so rare... I have been a Verizon customer for a year. ... read more

  • Verizon Wireless Has Really Improved!

    Jan 19, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly, and I have to say they have improved!
    Cons: Most of them are gone!

    Summary: June 22,2001 I must say that since we first started our service with Verizon wireless, and now, there has been a 100% improvement. They not only know the answers, but are most helpful. Hope you enjoy reading about a company that really "got ... read more

  • Excellent Wireless Service

    Nov 20, 2000 by
    Rated a Very Helpful Review
    Pros: Very simple plans at a reasonable price
    Cons: Need a tri-mode phone for Single Rate Plan.

    Summary: I chose Verizon Wireless Single Rate service because I travel quite often outside my local calling area. Verizon's Single Rate Plan offers the ability to go to New York, Orlando, or San Diego and never pay roaming or long distance charges. I was amazed ... read more

  • Express Customer Reviews

  • I hate Verizon

    Dec 21, 2012 by
    Rated Show
    Pros: None
    Cons: All their services 

    Summary: I was with AT&T for 7 years and made the big mistake of saving some money on my bill!! I never write bad things about anyone but how much hatred I have for then is not even funny. They charge you $35 for every line you get and I have 7 of them and ... read more

  • Verizon Sucks- apparently lots of people agree~~~~~

    Jun 23, 2012 by
    Not rated yet
    Pros: Zero, none, nada nice to say about Verizon Wireless
    Cons: Still zero, none, nada nice to say about Verizon Wireless

    Summary: Nightmare, three hours on the phone THIS TIME trying to get a MiFi that doesn't receive here taken off my bill (AGAIN). All customer service reps state that the last one was wrong, misinformed, or didn't know. Filing complaint with A.G.'s office; I'm ... read more

  • Verizon Store Manager

    Dec 29, 2011 by
    Rated Show
    Pros: Guess they want me to take my business somewhere else like AT&T, or Sprint.
    Cons: maybe the store manager gets fired for his deporable customer service

    Summary: Never do Business with the Verizon store in Lacey Washington. They have some of the most deplorable customer relations skills I have ever come across. I just spent over $1000 a day before christmas and found out today they gave me the wrong product. ... read more

  • International rip off

    Dec 3, 2011 by
    Rated Show
    Pros: None
    Cons: Everything.

    Summary: I called Verizon to purchase a short term international package to cover a trip, and explained what I needed from them and that I wanted the data package for emails and for tethering my notebook to the cell phone. I get home to a $800+ bill. Verizon ... read more

  • Verizon Customer Reps lie!!

    Oct 18, 2011 by
    Rated Show
    Pros: good coverage
    Cons: lying customer service reps, no help whats so ever

    Summary: My phone had been broken and I called Verizon to see when my contract was over, and Sophia told me it was over on October 20, 2011 on October 6. Since my contract was about to end, and I had been tired of the Verizon run around, I decided I wanted to ... read more

  • Find another provider

    Jan 28, 2010 by
    Rated Show
    Pros: I have none. They are the only phone company from which we can choose.
    Cons: Very difficult phonemail system to nativigate, poor customer service,  long waits

    Summary: Verizon has the worst customer service of any company out there. Their web support doesn't even recognized my phone number and they are my phone company. Their DSL works only half the time for ... read more

  • WORST COMPANY I EVER ENCOUNTERED IN MY LIFE!

    Aug 24, 2009 by
    Rated Show
    Pros: nada
    Cons: everything you could possibly think of a bad experience.

    Summary: So many hidden charges, when they installed the box left a huge hole on my apartment wall used silicone to cover it up. Different foreign charges are on my bill for the company called USBI I never thought I was paying for it for 6 months 21.35 each ... read more

  • Verizon tells me to switch to INLAND CELLULAR

    Apr 28, 2009 by
    Rated Show
    Pros: None that I can think of.
    Cons: Everything having to do with customer service!

    Summary: Since Verizon installed a new tower in our area, (Grangeville, Idaho),  many rural customers no longer get service at all!  Three to 4 bars were the norm, now we are lucky to get 1 and hopefully a call will not be dropped!  I have called ... read more

  • totally regret getting verizon fios

    Jan 12, 2009 by
    Rated Show
    Pros: faster internet
    Cons: Horrific hold times. Over charges. Billed for services never ordered. Lied to repeatedly.

    Summary: While signing up for verizon I was promised a free cable box for a year. When I got the first bill I was charged for the box and two additional services. Not a big deal. The intentionally horrific wait time on hold was making my blood boil. They refused ... read more

  • No respect for their customers

    Oct 20, 2008 by
    Rated Show
    Pros: None that I can think of.
    Cons: ALL of this company! Frequent service problems, lousy customer service, and constantly increasing costs.

    Summary: If you have ANY reason whatsoever to contact Verizon you are in trouble. Wait times are excessive, assuming you can get into the right tel number. The bill states: Questions about this bill Call this number ***-***-****. Unfortunately, when you get an ... read more

  • Terrible Practices and Customer Service

    Aug 19, 2008 by
    Rated Show
    Pros: they know how to extort money from their customers
    Cons: terrible service and unethical

    Summary: Verizon is unethical. They mischarged me and argued with me about it, even after I had already resolved the issue with a customer service rep. They are unethical. I feel like they steal. Customer service is terrible! ... read more

  • Don't EVEN THINK ABOUT VERIZON!!

    Feb 2, 2008 by
    Rated Show
    Pros: Cannot think of a single thing.
    Cons: Poor customer service and total disregard for customers.

    Summary: Keep moving! Don't do it! You WILL REGRET IT! I got the service and then they lied about the services that I would get, the charges that would appear on my bill and then tell me that I would have to cough up more money just to get what was promised. ... read more

  • Verizon reports credit falsely based on fraudulent and erroneous billing practices

    Aug 29, 2007 by
    Rated Show
    Pros: AVOIDVERIZON. THE LONGER USTAY WITH VERIZON THE MORE YOU WILL REGRET INSPECT YOUR BILLS!
    Cons: poor service, bad faith, fraudulent billing practices, false credit reporting, harrassing collection methods, lawless disregard

    Summary: After paying off Verizon and switching2 AT&TCingular, Verizon fraudulently reported unsubstantiated debt to my credit report "Charged Off" AVOID VERIZON ... read more

  • Verizon Service & Customer Service Suck!

    Feb 5, 2007 by
    Rated Show
    Pros: None
    Cons: Terrible customer service.

    Summary: Verizon Service & Customer Service Suck! I hate Verizon. The service is terrible. I live 8 miles from downtown Sacramento & still can't get good service. Many dropped calls at my house. I called to complain several times. One of the calls - after being ... read more

  • Verizon is evil incarnate

    Nov 14, 2006 by
    Rated Show
    Pros: there are none
    Cons: everything about them

    Summary: Verizon customer service-- the entire customer service infrastructure-- is the worst I have ever experienced. I consider them responsible for taking a few years off my life. Although you may talk to one or two people who are "nice," in general the ... read more

  • Verizon doesn't honor all rebates

    Oct 3, 2006 by
    Rated Show
    Pros: good cell coverage
    Cons: having the feeling you have been cheated by the company with the most expensive service

    Summary: When buying a Verizon phone don't count on getting the rebate. I filled out my rebate form and sent in the receipt and cut off the label on the box. After going through all this trouble about a month later I received a letter from Verizon stating that ... read more

  • Decent coverage; absolutely terrible service

    Dec 5, 2005 by
    Rated Show
    Pros: Decent coverage area.
    Cons: Terrible customer service. Can't recommend them to anyone.

    Summary: We've been a Verizon customer for a number of years, but we'll be dropping them like a hot potato when our contract runs out. They have fairly decent coverage in PA, but their customer service is jaw droppingly awful. Billing errors by the dozen, and ... read more

  • Worst Mistake I Have Made In A Long Time

    Mar 7, 2005 by
    Rated Show
    Pros: There are no pros
    Cons: Most expensive wireless plans available

    Summary: Was switching to Verizon Wireless. I should have stayed with T-Mobile. I have heard of homes being referred to as a "Money-Pit" but never thought something as tiny as a cell phone could be called the same thing. ... read more

  • BIG mistake

    Feb 14, 2005 by
    Rated Show
    Pros: Prompt cashing of your payment checks.
    Cons: Phone service. Customer service. (attitude that you should be thankful they even answered the phone)

    Summary: I've been a Verizon customer for over 10 years. Service used to be great. But that was 2 years ago. FULLY 1/3 of ever call I make now drops within the first 60 seconds. Verizon's response - "Tough!" Their business has grown to the point that they could ... read more

  • SENT BILLING TO LATE TO CANCEL

    Jan 6, 2005 by
    Rated Show
    Pros: was happy with verizon prior to this experience
    Cons: verizon billed on last day to cancel-- emails not answered by wirefly or verizon

    Summary: I was happy with my verizon phone and service until ordering a new camera phone through wirefly. My service through verizon included free calls to Canada, which was the main reason for purchasing the plan originally. When ordering the new phone from ... read more

  • Bad, bad, bad!!!!!

    Sep 6, 2004 by
    Rated Show
    Pros: They do answer the phone when you call.
    Cons: The result is the same as if they hadn't answered the phone.

    Summary: Talking to Verizon customer service people is guaranteed to make you crazy... make you want to kill someone... shoot your blood pressure through the roof! DO NOT get Verizon phone service if you have a heart problem, because you WON'T survive talking to ... read more

  • Don't Use Verizon

    Nov 14, 2003 by
    Rated Show
    Pros: Good phone plans
    Cons: Horrible customer service

    Summary: Verizon was my first cell phone and in the beginning I had no problems and their rates were low even though the down-payment was high. When I tried to switch my verizon account into my husband's name my husband asked them to change our plan to one that ha ... read more

  • DON'T BUNDLE VERIZON they use it to steal

    Dec 22, 2009 by
    Rated Show
    Pros: The fastest internet you can find, excellent cell phones, the best picture for your TV.
    Cons: They lie, cheat, and steal.  Very dishonorable way to run a business. 

    Summary: The Verizon bundle service for telephone, Internet, cell, and television.  sounds like a good solution for anyone who wants to simplify and economize.  The service is of high quality and just paying one bill seems to be a wonderful ... read more

  • completely useless

    Dec 12, 2005 by
    Rated Show
    Pros: polite, for what it's worth
    Cons: did nothing to remedy a problem of their own making

    Summary: I got a new cell phone intended to be a Christmas present for my daughter to replace her old one. When I picked up the new phone, the Verizon moron said he needed to activate the phone for a minute, during which time the phone my daughter uses now would ... read more

  • Not very good cell phone company

    May 6, 2005 by
    Rated Show
    Pros: good coverage area but roaming will cost a fortune
    Cons: Forget calling billing there clueless

    Summary: I don't recommend them there customer support and billing both pass you from one person to the next and billing doesn't even understand how they bill and cant explain there billing. there prepaid will hassle you when your minutes get low to buy more ... read more

  • Worst Customer Service!!!!

    Dec 29, 2004 by
    Rated Show
    Pros: Great reception.
    Cons: Lack of customer service. Rude, incompetent and generally unhelpful.

    Summary: We have used Verizon for over 7 years, mostly because they have the best reception. But, wait until you have a problem and need to upgrade or fix a bill or change a phone!!! They hire the most incompetent, rudest people on earth. The lines are long in ... read more

  • bad customer service and unprofessional

    Oct 14, 2003 by
    Rated Show
    Pros: not a long waiting for representatives, who are friendly. However, check the Cons.
    Cons: Friendly voice does not mean anything, when nobody knows right answers to your questions!

    Summary: I recently moved from California to Texas (College Station). I wanted to have a phone line, even though I use my cell phone more often. I have a phone line service with the Verizon about 10 days. Interestingly, my phone number is not registered in their ... read more

  • I LOVE VERIZON WIRELESS!!!

    Oct 28, 2009 by
    Rated Show
    Pros: Best reception of any provider; Excellent customer service with local reps; deals on new phones.
    Cons: Somewhat pricey, (you get what you pay for- well worth it)

    Summary: They have again proven to me why I would never switch cell phone carriers.  Their customer service is AAAA No. 1!!! and has been for all of the 9-10 years I have been with them.  I called on the last day of my billing cycle because my 2nd line, ... read more

  • Brainless and Useless Repair

    Aug 5, 2013 by
    Rated Show
    Pros: Got gobs of sympathy from today's receiver of complaints.
    Cons: Can't find another provider who can do any better.

    Summary: So my service went out again two weeks after it took three weeks to repair.  In the meantime my calls were forwarded to my other office.  Today's repair genius never came to the office.  He tested the line, found it OK, then left a message ... read more

  • Verizon has no integrity -- cancel all services or pay price

    Mar 20, 2010 by
    Rated Show
    Pros: Yehy never miss an automatic withdrawal from my checking account.
    Cons: The lie, they are incompetent, and they are indifferent.  Nuff said.

    Summary: I have repeatedly been lied to, accused of making mistakes, and treated like I have nothing to complain about despite having land line service gop out (no dial tone) for weeks at a time.  I won't go in to all the stories, but there is no doubt they ... read more

Showing 1-135 of 135 reviews


Related Deals You Might Like...

General Surgery: Pearls Of Wisdom: In-Service And Board Review (Physician Series)

General Surgery: Pearls Of Wisdom: In-Service And Board Review (Physician Series)

General Surgery: Pearls Of Wisdom: In-Service And Board Review (Physician Series)
Sears Marketplace
Review of the Generals eBook

Review of the Generals eBook

Buy Review of the Generals by j.w. carter and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection of Ebooks Today - Over 3 Million Ti...
Kobo eBooks

$2.99

FREE Shipping
Review Of The General Outlook For Farm E By United Commodities Paperback Boo

Review Of The General Outlook For Farm E By United Commodities Paperback Boo

Store Search search Title, ISBN and Author Review of the General Outlook for Farm E by United Commodities Estimated delivery 3-12 business days Format...
eBay

$46.67

FREE Shipping
Review of General Psychiatry

Review of General Psychiatry

Review of General Psychiatry
Sears Marketplace
General Law Reviews eBook

General Law Reviews eBook

Buy General Law Reviews by The Authors of Wikipedia and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection of Ebooks Today - Over 3 ...
Kobo eBooks

$1.91

FREE Shipping
Report on the 2007 General Review of the Profit Formula for Non-competitive Government Contracts by Review Board for Government Contracts

Report on the 2007 General Review of the Profit Formula for Non-competitive Government Contracts by Review Board fo...

Free Delivery Worldwide : Report on the 2007 General Review of the Profit Formula for Non-competitive Government Contracts : Paperback : TSO : 9780117...
BookDepository.com

$49.07

FREE Shipping
General Electric Review, V39, No. 3, March, 1936 - General Electric Company

General Electric Review, V39, No. 3, March, 1936 - General Electric Company

Electronics Cameras Computers Software Housewares Sports DVDs Music Books Games Toys in titles descriptions Company Info |Checkout Info |Shipping Info...
eBay

$15.35

+$3.10 shipping
General and Visceral Surgery Review

General and Visceral Surgery Review

General and Visceral Surgery Review
Sears Marketplace
General Electric Review, V39, No. 1, January, 1936 - General Electric Company

General Electric Review, V39, No. 1, January, 1936 - General Electric Company

Electronics Cameras Computers Software Housewares Sports DVDs Music Books Games Toys in titles descriptions Company Info |Checkout Info |Shipping Info...
eBay

$16.83

+$3.10 shipping
Review for the CLEP General English Composition Examination (Review for Clep General English Composition Examination)

Review for the CLEP General English Composition Examination (Review for Clep General English Composition Examinatio...

Review for the CLEP General English Composition Examination (Review for Clep General English Composition Examination)
Sears Marketplace

Ads by Google