General Reviews of Verizon Customer Service

Pros: None, not even good muzak!
Cons: On hold endlessly, then disconnected or transferred

I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation.
I unsuccessfully tried for a day contacting someone via the phone and was either transferred...

Pros: Cheap Phone
Cons: Poor Customer Service, Poor Reliability

Dear would-be cell phone owner:
I do not recommend starting off your cell phone experience with Verizon Wireless. My Father and I signed up with Verizon over a year and a half ago and since then there have been nothing but problems. My Father's...

Pros: NONE
Cons: call their customers liars

If you read my first epinion on this topic, you know that we've been fighting with Verizon for awhile now about their overcharges on our bills. I had finally decided I had enough, I wasn't arguing with them anymore over a few dollars.

My...

Pros: Absolutely NONE
Cons: Absolutely the worst automated CS system ever conceived by mankind

Under NO circumstances would I recommend Verizon for anything, especially Business DSL service. Never in my life have I had to endure the kind of 'support' as given by this company in regards to business accounts. I ordered a Business DSL line for my ...

Pros: good if you use your phone a lot, I guess
Cons: pathetic customer service, rate plans "disappeared" when they took over, don't care about infrequent cell phone users

My husband and I have had cell phones for about 3 1/2 years. We originally signed up with Time Warner Cellular, which became On-Air Wireless, which became Verizon Wireless. We are not heavy users and only use 2-5 minutes per month, my husband rarely uses...

Pros: Seems like a good deal
Cons: Hidden charges, Poor Customer Service, Contract entrapment

I just returned my Verizon wireless phone. Was the verizon name change a requirement for absolutely pathetic customer service? Here is why I returned the phone:

I got the phone/service at a local mall. The salesguy told me that there was a...

Pros: They are a local phone provider
Cons: They are liars and stick you with the charges.

We do not have a wireless service from Verizon and the reason is because we had ( I did say HAD) them for our home phone service. When we signed up with them, we were told we would get the big package (call waiting, forwarding etc) free for 3 months....

Pros: Again, coverage in this area (Colorado) better with Verizon than AT&t. 
Cons: Read above.  Absolutely miserable experience. 

On a positive note.  I am receiving better coverage through Verizon than I did with AT&T.  Concerning everything else:I recently renewed my Verizon contract and purchased a new phone, and LG Env3.The phone would not ...

Pros: phone was just .01, itemized bill in detail
Cons: incoming and outgoing calls take off of the free min., customer service pathetic, coverage lousy, signal, horrible, fees astronomical for roaming compared to most others.

I re-located to the Omaha, NE area several months ago and while I was house hunting I got a cell phone so that I could have a real contact number instead of the temporary place that I was staying at number. I got what sounded like a GREAT deal at the...

Pros: No pro's so far for Verizon Customer Service.
Cons: See above.  Bullies.  Verizon Customer "No-Service", (as Clark Howard calls it).

As a new Verizon Wireless customer, I opted for the Verizon.com, On-line, 2 year contract with up to three free Verizon Blackberry Pearl phones.  My two adult kids and I signed up for one each.  We were told, (and keep in mind this is on their ...

Pros: I don't know, few and far between?
Cons:

All of the above.

I called Verizon FIOS Customer Service because Verizon was charging me for what was supposed to be a "Free" 6-month movie package promotion for signing up. I spoke with "Brian U." From the very beginning, he obviously had a chip on his shoulder ...

Pros:

Each person I dealt with at Verizon seemed sincere, but they are trapped.

Cons:

A horrendous customer service phone system.

I have had to spend over a month on the phone with Verizon. I wish I could tell you all the things that have gone wrong, all the different ways they screwed up my order, and the dozens (!) of different phone reps I have had to talk to, but I honestly ...

Pros: Verizon is an easy word to forget once they are put out of business.
Cons: Taking, hurting, boondoggling, harming, extracting money

Verizon pretended not to receive my cancellation notice. When I took the phone and DSL account offered by the competition, they sent me this pathetic letter telling me that they were going to lower their prices soon and I would regret leaving their ...

Pros: none
Cons: takes forever to get someone and have repair scheduled, and nothing gets done anyway

I have had Verizon dsl and phone for over a year, everytime it storms (and sometimes just a light rain) my dsl would stop working and the phone gets crackly. They have been over many times and the entire neighborhood always has verizon trucks fixing ...

Pros: None, bad customer service, no way to return equiment or cancel service.
Cons: Lots, bad customer service.

I cancelled my Verizon service two months ago, to move my service to Comcast. I had Verizon FiOS TV, so had set top boxes to return. Unlike Comcast, Verizon has NO drop off locations, so they wanted me to take an entire day off work to sit home and wait ...