Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jul 15, 2003
Pros: Glad I switched!
Cons: Passed from person to person to person to person
Summary: In my original review on Verizon, I recommended their service. I have since changed that review and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 4, 2012
Pros: Lots of cool services
Cons: No idea how to manage their services or support them.
Summary: Verizon customer service is a flat out joke. No one that is reached through chat has any idea about how to service its own products. I VERY OFTEN have to tell the online rep what to do just to get to an end resolve. The verizon.com and .net websites and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 13, 2012
Pros: Great coverage
Cons: Call quality. Price/data. Slow data.
Summary: I'm very surprised that Verizon Is the largest carrier. Their call quality isn't that great compared to AT&T. Data is turtle speed, and very slow. Last week I went into a Verizon store to purchase an iPad. The rep had told me that the ... read more
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Not Yet Rated by the Epinions community
Feb 18, 2012
Pros: None. Literally None.
Cons: LIARS - No one in their customer service tells the truth.
Summary: Signed up for a new cel phone, which I purchased through Amazon, as it was wildly cheaper than through Verizon. I set up the plan via Amazon, and confirmed it by voice -twice- with Verizon. This plan, since I have a brain in my head, included ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 17, 2010
Pros: Quick website
Cons: Poor customer service
Severe communication problems
Unwillingness to admit mistakes
Untimely telephone responses
Misleading customers from call centers
Summary: I need to say, first of all, that I am usually a very happy Verizon customer. But all of a sudden, this week, it's all gone down the drain.My husband and I, recently married, had just combined our Verizon accounts in October of 2010. When taking ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 15, 2009
Pros: Again, coverage in this area (Colorado) better with Verizon than AT&t.
Cons: Read above. Absolutely miserable experience.
Summary: On a positive note. I am receiving better coverage through Verizon than I did with AT&T. Concerning everything else:I recently renewed my Verizon contract and purchased a new phone, and LG Env3.The phone would not ... read more
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Rated a Helpful Review by the Epinions community
Apr 28, 2009
Pros: No pro's so far for Verizon Customer Service.
Cons: See above. Bullies. Verizon Customer "No-Service", (as Clark Howard calls it).
Summary: As a new Verizon Wireless customer, I opted for the Verizon.com, On-line, 2 year contract with up to three free Verizon Blackberry Pearl phones. My two adult kids and I signed up for one each. We were told, (and keep in mind this is on their ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 21, 2008
Pros: I don't know, few and far between? Cons: All of the above.
Summary: I called Verizon FIOS Customer Service because Verizon was charging me for what was supposed to be a "Free" 6-month movie package promotion for signing up. I spoke with "Brian U." From the very beginning, he obviously had a chip on his shoulder ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 3, 2008
Pros: Each person I dealt with at Verizon seemed sincere, but they are trapped. Cons: A horrendous customer service phone system.
Summary: I have had to spend over a month on the phone with Verizon. I wish I could tell you all the things that have gone wrong, all the different ways they screwed up my order, and the dozens (!) of different phone reps I have had to talk to, but I honestly ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 11, 2008
Pros: Verizon is an easy word to forget once they are put out of business.
Cons: Taking, hurting, boondoggling, harming, extracting money
Summary: Verizon pretended not to receive my cancellation notice. When I took the phone and DSL account offered by the competition, they sent me this pathetic letter telling me that they were going to lower their prices soon and I would regret leaving their ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 11, 2008
Pros: Absolutely NONE
Cons: Absolutely the worst automated CS system ever conceived by mankind
Summary: Under NO circumstances would I recommend Verizon for anything, especially Business DSL service. Never in my life have I had to endure the kind of 'support' as given by this company in regards to business accounts. I ordered a Business DSL line for my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 31, 2008
Pros: none
Cons: takes forever to get someone and have repair scheduled, and nothing gets done anyway
Summary: I have had Verizon dsl and phone for over a year, everytime it storms (and sometimes just a light rain) my dsl would stop working and the phone gets crackly. They have been over many times and the entire neighborhood always has verizon trucks fixing ... read more
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Rated a Very Helpful Review by the Epinions community
May 26, 2008
Pros: Cheap and free calls, free phone with service, no dropped calls
Cons: Tones when going over minutes would be nice, No free time during day
Summary: Before I had Verizon cell phone service, I had the pay as you go plan on another service. Since I really only needed a cell phone for emergencies on the road and to call roadside assistance, the pay as you go plan seemed good enough for us. Once we moved ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 26, 2007
Pros: None, bad customer service, no way to return equiment or cancel service.
Cons: Lots, bad customer service.
Summary: I cancelled my Verizon service two months ago, to move my service to Comcast. I had Verizon FiOS TV, so had set top boxes to return. Unlike Comcast, Verizon has NO drop off locations, so they wanted me to take an entire day off work to sit home and wait ... read more
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Rated a Helpful Review by the Epinions community
Apr 11, 2006
Pros: The zoom on the Camera (Motorola 710).
The one tech. person who was plesant.
Cons: Rude lieing technicians who are stupid
Cheapness of the phone
Everything about verizon
Summary: The service had been good for about 6 months and we did not have many problems. Sure we had some dropped calls and down time, but what provider doesn't. The problem arose a few months ago when my phone wasn't able to receive or accept calls. I went to ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 17, 2005
Pros: I no longer have to deal with Verizon
Cons: Lots of buck passing among employees. Complete lack of regard for customers. Representatives not knowledgeable.
Summary: I changed service from T-Mobile to Verizon in January of 2005 because T-Mobile's network was inadequate in Tennessee. Several friends had recommended Verizon, so I ported my number to them as soon as my T-Mobile contract was up. At that time, I purchased ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 14, 2005
Pros: Products and services worked (when available)
Cons: Customer service polite, but very clueless and unhelpfull
Summary: We were happy Verizon customers, for quite a while, until they called us, asking us to consolidate our billing under one name. We had accumulated local, long distance, cell and DSL services with them and had them split between my name and my wife's. In ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 12, 2005
Pros: NONE
Cons: Worst customer service, many dropped calls
Summary: We were customers for over 13 years, never had a problem until almost 2 years ago. Now we are biding our time until we can get out from under this horrible company. They are underhanded and have horrible customer service. They signed us up for a ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 12, 2005
Pros: Helpful Customer Support, Will Try To Do Whatever To Fix Issues
Cons: When they screw up they don't fool around.
Summary: After a year-long nightmare with cingular S
ee
My cingular Experience Here, (h
ttp://www.epinions.com/content
_162356694660)
and almost a year with Verizon, I must say I have been ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 26, 2005
Pros: Had fast response time, good at resolving issues, friendly, customer-first attitude.
Cons: Not Anymore!
Summary: A Second Update Downhill the Verizon game goes... I'm having to drop them to two stars and here's my review of Alltel: A
lltel
An Update This is one of those updates I hate to make. Verizon ... read more
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Rated a Helpful Review by the Epinions community
Dec 28, 2004
Pros: Honestly nothing.
Cons: Customer service, phone service...so, basically everything.
Summary: I also had a terrible experience with Verizon, and agree with other reviewers who believe that Verizon doesn't care about customers. My service was OKAY at first, but I encountered many dead zones, often conveniently at places where I spent the most ... read more
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