General Reviews of Verizon Customer Service

Pros: good pricing on calling plans
Cons: horrible buisness practices / rude customer care

Although Verizon wireless has some very nice features and calling plans , I am very disappointed with what I consider unfair buisiness practices as well as poor customer care with many mistakes on billing.

I am a recent new customer to the...

Pros: Good quality, decent price
Cons: Lousy service

About a year ago I bought a phone and service through PrimeCo. I got the top of the line phone at that time, or at least that’s what the salesperson told me. I was pretty happy with both the phone and the service for most of the time. I had what I...

Pros: Seems like a good deal
Cons: Hidden charges, Poor Customer Service, Contract entrapment

I just returned my Verizon wireless phone. Was the verizon name change a requirement for absolutely pathetic customer service? Here is why I returned the phone:

I got the phone/service at a local mall. The salesguy told me that there was a...

Pros: good if you use your phone a lot, I guess
Cons: pathetic customer service, rate plans "disappeared" when they took over, don't care about infrequent cell phone users

My husband and I have had cell phones for about 3 1/2 years. We originally signed up with Time Warner Cellular, which became On-Air Wireless, which became Verizon Wireless. We are not heavy users and only use 2-5 minutes per month, my husband rarely uses...

Pros: Very simple plans at a reasonable price
Cons: Need a tri-mode phone for Single Rate Plan.

I chose Verizon Wireless Single Rate service because I travel quite often outside my local calling area. Verizon's Single Rate Plan offers the ability to go to New York, Orlando, or San Diego and never pay roaming or long distance charges. I was amazed...

Pros: NONE
Cons: call their customers liars

If you read my first epinion on this topic, you know that we've been fighting with Verizon for awhile now about their overcharges on our bills. I had finally decided I had enough, I wasn't arguing with them anymore over a few dollars.

My...

Pros: Good cell service, field salespeople good
Cons: Shouldn't have to hound the customer service dept to get results

When first signing up for Verizon's service, at a Mall Kiosk, I dealt with a friendly knowledgeable salesperson that went over the services and features in great detail.

I signed up for a Family Plus Plan with 2 phones. The plan was...

Pros: None, not even good muzak!
Cons: On hold endlessly, then disconnected or transferred

I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation.
I unsuccessfully tried for a day contacting someone via the phone and was either transferred...

Pros: FAIRLY GOOD CUSTOMER SERVICE
Cons: UNPREDICTABLE BILLS

I have had my mobile phone service through the same company for just over 10 years now. When mobile phones were just becoming popular I signed up for service which was originally US WEST then went to AIR TOUCH CELLULAR, and now VERIZON WIRELESS.
...

Pros: It's cheaper to mail your payment
Cons: The fact that you're charged $2.00 to pay f2f.

This is the first experience I've had with Verizon. I went to pay the first month's bill in person at the area store. And they wanted to charge me $2.00 for paying in person and cash! If I had a check, and put it in the drop box, they would not charge...

Pros: the service is good.. in most places
Cons: hidden fees, customer service is bad

Lest anyone think I completely HATE Verizon, let me first say that Verizon's reception has been loud and clear for me any time I have tried to use my phone. I am completely happy with that. Maybe I shouldn't even be complaining.

But then...

Pros: phone was just .01, itemized bill in detail
Cons: incoming and outgoing calls take off of the free min., customer service pathetic, coverage lousy, signal, horrible, fees astronomical for roaming compared to most others.

I re-located to the Omaha, NE area several months ago and while I was house hunting I got a cell phone so that I could have a real contact number instead of the temporary place that I was staying at number. I got what sounded like a GREAT deal at the...

Pros: Decent Calling Plans
Cons: Horrendous Service

In a year of cellular service with Verizon, I have yet to have a single excellent conversation with their "customer service". The front line reps are in serious need of training. Even worse is that the supervisors attempt to avoid taking...

Pros: Friendly, and I have to say they have improved!
Cons: Most of them are gone!

June 22,2001

I must say that since we first started our service with Verizon wireless, and now, there has been a 100% improvement. They not only know the answers, but are most helpful. Hope you enjoy reading about a company that really "got...

Pros: Fast response to questions, great coverage
Cons: Few phone choices

This is my first epinion. I feel compelled to write because my experience with Verizon has been excellent, and I think it's important to give credit where it's due. Good service has become so rare...

I have been a Verizon customer for a year....