General Reviews of Verizon Customer Service

Pros: Again, coverage in this area (Colorado) better with Verizon than AT&t. 
Cons: Read above.  Absolutely miserable experience. 

On a positive note.  I am receiving better coverage through Verizon than I did with AT&T.  Concerning everything else:I recently renewed my Verizon contract and purchased a new phone, and LG Env3.The phone would not ...

Pros: No pro's so far for Verizon Customer Service.
Cons: See above.  Bullies.  Verizon Customer "No-Service", (as Clark Howard calls it).

As a new Verizon Wireless customer, I opted for the Verizon.com, On-line, 2 year contract with up to three free Verizon Blackberry Pearl phones.  My two adult kids and I signed up for one each.  We were told, (and keep in mind this is on their ...

Pros: I don't know, few and far between?
Cons:

All of the above.

I called Verizon FIOS Customer Service because Verizon was charging me for what was supposed to be a "Free" 6-month movie package promotion for signing up. I spoke with "Brian U." From the very beginning, he obviously had a chip on his shoulder ...

Pros:

Each person I dealt with at Verizon seemed sincere, but they are trapped.

Cons:

A horrendous customer service phone system.

I have had to spend over a month on the phone with Verizon. I wish I could tell you all the things that have gone wrong, all the different ways they screwed up my order, and the dozens (!) of different phone reps I have had to talk to, but I honestly ...

Pros: Verizon is an easy word to forget once they are put out of business.
Cons: Taking, hurting, boondoggling, harming, extracting money

Verizon pretended not to receive my cancellation notice. When I took the phone and DSL account offered by the competition, they sent me this pathetic letter telling me that they were going to lower their prices soon and I would regret leaving their ...

Pros: Absolutely NONE
Cons: Absolutely the worst automated CS system ever conceived by mankind

Under NO circumstances would I recommend Verizon for anything, especially Business DSL service. Never in my life have I had to endure the kind of 'support' as given by this company in regards to business accounts. I ordered a Business DSL line for my ...

Pros: none
Cons: takes forever to get someone and have repair scheduled, and nothing gets done anyway

I have had Verizon dsl and phone for over a year, everytime it storms (and sometimes just a light rain) my dsl would stop working and the phone gets crackly. They have been over many times and the entire neighborhood always has verizon trucks fixing ...

Pros: Cheap and free calls, free phone with service, no dropped calls
Cons: Tones when going over minutes would be nice, No free time during day

Before I had Verizon cell phone service, I had the pay as you go plan on another service. Since I really only needed a cell phone for emergencies on the road and to call roadside assistance, the pay as you go plan seemed good enough for us. Once we moved ...

Pros: None, bad customer service, no way to return equiment or cancel service.
Cons: Lots, bad customer service.

I cancelled my Verizon service two months ago, to move my service to Comcast. I had Verizon FiOS TV, so had set top boxes to return. Unlike Comcast, Verizon has NO drop off locations, so they wanted me to take an entire day off work to sit home and wait ...

Pros: The zoom on the Camera (Motorola 710). The one tech. person who was plesant.
Cons: Rude lieing technicians who are stupid Cheapness of the phone Everything about verizon

The service had been good for about 6 months and we did not have many problems. Sure we had some dropped calls and down time, but what provider doesn't. The problem arose a few months ago when my phone wasn't able to receive or accept calls. I went to ...

Pros: I no longer have to deal with Verizon
Cons: Lots of buck passing among employees. Complete lack of regard for customers. Representatives not knowledgeable.

I changed service from T-Mobile to Verizon in January of 2005 because T-Mobile's network was inadequate in Tennessee. Several friends had recommended Verizon, so I ported my number to them as soon as my T-Mobile contract was up. At that time, I purchased ...

Pros: Products and services worked (when available)
Cons: Customer service polite, but very clueless and unhelpfull

We were happy Verizon customers, for quite a while, until they called us, asking us to consolidate our billing under one name. We had accumulated local, long distance, cell and DSL services with them and had them split between my name and my wife's. In ...

Pros: NONE
Cons: Worst customer service, many dropped calls

We were customers for over 13 years, never had a problem until almost 2 years ago. Now we are biding our time until we can get out from under this horrible company. They are underhanded and have horrible customer service. They signed us up for a ...

Pros: Helpful Customer Support, Will Try To Do Whatever To Fix Issues
Cons: When they screw up they don't fool around.

After a year-long nightmare with cingular S ee My cingular Experience Here, (h ttp://www.epinions.com/content _162356694660) and almost a year with Verizon, I must say I have been ...

Pros: Had fast response time, good at resolving issues, friendly, customer-first attitude.
Cons: Not Anymore!

A Second Update Downhill the Verizon game goes... I'm having to drop them to two stars and here's my review of Alltel: A lltel An Update This is one of those updates I hate to make. Verizon ...