General Reviews of Verizon Customer Service

Pros: There is no pros about this company.
Cons: Very poor customer service. Don't live up to contract. Over billings

The company said it would service our area. And it did not. Got calls on the bill that never were made.They said they would take the calls off and they never did. They said we were in there call area at the time of getting the phone and and we were not....

Pros: Good coverage. Good plans
Cons: Poor customer service representative training.

I have been a customer of Verizon Wireless for about one year now. I changed to this service because of their shared minutes plan and local coverage area. While I am pleased with these features I have had a few run-ins with badly trained Customer Service...

Pros: connection was fairly clear.
Cons: Hellish customer service

My boyfriend and I bought cell phones a little over a year ago. We chose a 2 for 1 deal with Verizon as our provider. I called to activate the phones and the rep who assisted me was not at all familiar with the model phones I had. This caused him a great...

Pros: Friendly service reps who mean well
Cons: Mysterious charges, unhelpful reps, you will be transferred in circles and forever on hold

The Background

June, 2001. I just graduated from college, and was starting a new job soon. I grew up and went to school in Massachusetts, and now I was moving to Charlotte, North Carolina temporarily for a job assignment, knowing that I...

Pros: Good availability and response. Easily deletes billing errors.
Cons: No plan to prevent or stop harassing phone calls.

I have been a long time Verizon customer. They have been pretty good to me I have to admit.

I was originally on the 500 minute plan and when my first bill came it was almost $300! I was appalled, shocked, I did not want to pay that much!...

Pros: James Earl Jones.
Cons: Everything Else.

I'm almost ashamed to be associated with James Earl Jones. It's Tuesday, 2:30 pm Eastern time, and I'm awaiting a promised repair to my 2 phone lines from Verizon. No big deal you say? It's telephone hell.

Yesterday morning, when I first...

Pros: Absolutely none that I can think of.
Cons: Calls don't go through. Bad reception.

I just don't understand how a friend of mine can call me here in Illinois from California and he sounds like he's right next door...but when I call my mom 30 miles away on my Verizon phone, I can hardly understand her. We had to keep the phone for the...

Pros: The telephone rings--sometimes.
Cons: Horrific customer service, incorrect (double!) billing, towers doing down, different information given each call.

When we purchased our phone and plan almost two years ago, it was with a different company that Verizon subsequently purchased. We selected that company because of their rate plan and promise of local offices, where we could receive personalized...

Pros: NONE
Cons: LIARS, READ THE DESCRIPTION

The customer service is non-existant. I was cheated by a currently fired Radio Shack employee who was/is also a Verizon Licensed Representative. He gave me a plan that doesn't exist, told me that I will receive the full details later, and promised that...

Pros: Very Friendly and Helpful
Cons: Messed up at first

I had some problems with my phone at first. The phone just wouldn't work it was "not in service." I called there customer Service and got direct help. They found the problem the person had activated the wrong phone number. So they changed it. Then the...

Pros: Phone variety offered is fair.
Cons: Scam City. Their customer service and computer databanks are UnAmerican.

Verizon used to be PrimeCo. PrimeCo would be rated a "3" in my book with respect to service. Verizon, however, rates a "0". If it were not for an easy number they gave me, I would leave skid marks at their office when I'd repair their phones and never...

Pros: They provide jobs for people.
Cons: Accuracy, Clarity, and training of employees

I like being able to get long distance service during my summers away from home. That being said, I enjoy Verizon's One Rate Program. Sadly, I have to endure, yes I said endure, Verizon's customer service. I have had numerous problems with the...

Pros: Cheap, just a regular phone company.
Cons: Deceptive ,bad customer service and untruthful.

We have (Or maybe had should be the case pretty soon, if they don't buck up their idea's.) the Verizon regular phone service and we found them to be okay but you always have to go over the bill with a fine toothed comb because this company likes making...

Pros: Excellent pricing, great weekend minutes, service in Canada!
Cons: No problem so far!

Finally! Cellular service that allows me to call Canada on the same minutes (have family there) - for over a year, I've been calling cellular companies asking if they had plans for calling Canada, and they would act like I asked them if I could call...

Pros: Good plan for a decent price.
Cons: Not so good service

When I signed up for verizon, I was a newcomer at the game of buying my own telephone service. My family had been a user of Verizon so I decided that it was what I was going to subscribe to also.

I called their company and signed up for...