General Reviews of Verizon Customer Service

Pros: phone was just .01, itemized bill in detail
Cons: incoming and outgoing calls take off of the free min., customer service pathetic, coverage lousy, signal, horrible, fees astronomical for roaming compared to most others.

I re-located to the Omaha, NE area several months ago and while I was house hunting I got a cell phone so that I could have a real contact number instead of the temporary place that I was staying at number. I got what sounded like a GREAT deal at the...

Pros: the service is good.. in most places
Cons: hidden fees, customer service is bad

Lest anyone think I completely HATE Verizon, let me first say that Verizon's reception has been loud and clear for me any time I have tried to use my phone. I am completely happy with that. Maybe I shouldn't even be complaining.

But then...

Pros: It's cheaper to mail your payment
Cons: The fact that you're charged $2.00 to pay f2f.

This is the first experience I've had with Verizon. I went to pay the first month's bill in person at the area store. And they wanted to charge me $2.00 for paying in person and cash! If I had a check, and put it in the drop box, they would not charge...

Pros: FAIRLY GOOD CUSTOMER SERVICE
Cons: UNPREDICTABLE BILLS

I have had my mobile phone service through the same company for just over 10 years now. When mobile phones were just becoming popular I signed up for service which was originally US WEST then went to AIR TOUCH CELLULAR, and now VERIZON WIRELESS.
...

Pros: None, not even good muzak!
Cons: On hold endlessly, then disconnected or transferred

I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation.
I unsuccessfully tried for a day contacting someone via the phone and was either transferred...

Pros: Good cell service, field salespeople good
Cons: Shouldn't have to hound the customer service dept to get results

When first signing up for Verizon's service, at a Mall Kiosk, I dealt with a friendly knowledgeable salesperson that went over the services and features in great detail.

I signed up for a Family Plus Plan with 2 phones. The plan was...

Pros: NONE
Cons: call their customers liars

If you read my first epinion on this topic, you know that we've been fighting with Verizon for awhile now about their overcharges on our bills. I had finally decided I had enough, I wasn't arguing with them anymore over a few dollars.

My...

Pros: Very simple plans at a reasonable price
Cons: Need a tri-mode phone for Single Rate Plan.

I chose Verizon Wireless Single Rate service because I travel quite often outside my local calling area. Verizon's Single Rate Plan offers the ability to go to New York, Orlando, or San Diego and never pay roaming or long distance charges. I was amazed...

Pros: good if you use your phone a lot, I guess
Cons: pathetic customer service, rate plans "disappeared" when they took over, don't care about infrequent cell phone users

My husband and I have had cell phones for about 3 1/2 years. We originally signed up with Time Warner Cellular, which became On-Air Wireless, which became Verizon Wireless. We are not heavy users and only use 2-5 minutes per month, my husband rarely uses...

Pros: Seems like a good deal
Cons: Hidden charges, Poor Customer Service, Contract entrapment

I just returned my Verizon wireless phone. Was the verizon name change a requirement for absolutely pathetic customer service? Here is why I returned the phone:

I got the phone/service at a local mall. The salesguy told me that there was a...

Pros: Good quality, decent price
Cons: Lousy service

About a year ago I bought a phone and service through PrimeCo. I got the top of the line phone at that time, or at least that’s what the salesperson told me. I was pretty happy with both the phone and the service for most of the time. I had what I...

Pros: good pricing on calling plans
Cons: horrible buisness practices / rude customer care

Although Verizon wireless has some very nice features and calling plans , I am very disappointed with what I consider unfair buisiness practices as well as poor customer care with many mistakes on billing.

I am a recent new customer to the...

Pros: Best reception of any provider; Excellent customer service with local reps; deals on new phones.
Cons: Somewhat pricey, (you get what you pay for- well worth it)

They have again proven to me why I would never switch cell phone carriers.  Their customer service is AAAA No. 1!!! and has been for all of the 9-10 years I have been with them.  I called on the last day of my billing cycle because my 2nd line, (sons), went way over the out of network 500 text allowance we had- $150. worth! And also had gone over $110. last billing cycle. (New girlfriend)  This was our fault, not theirs, that I didn't change the plan once I saw it going over 1.5 months ago.  The very pleasant customer service rep not only backdated the change to the beginning of this cycle, but also gave me credit for the text overages ont he last bill!!  Now that's service!
Plus I get service where other phones don't- this has been proven time and time again over the years.  I will never switch!!  Highly recommended.

Pros: nada
Cons: everything you could possibly think of a bad experience.

So many hidden charges, when they installed the box left a huge hole on my apartment wall used silicone to cover it up. Different foreign charges are on my bill for the company called USBI I never thought I was paying for it for 6 months 21.35 each month since dec! put a block on it but next month another charge went through from the same company! It would take HOURS!!!! for customer service! I wish I had not left optimum! HAte this company!!!! Bad bad bad! I was very stressed dealing with them!

Pros: None that I can think of.
Cons: Everything having to do with customer service!

Since Verizon installed a new tower in our area, (Grangeville, Idaho),  many rural customers no longer get service at all!  Three to 4 bars were the norm, now we are lucky to get 1 and hopefully a call will not be dropped!  I have called twice to ask for something to be done.  I wanted to talk to the service tech, but was told that was not done!  The last time I talk to a customer service rep, I was told that maybe I should switch to Inland Cellular for better reception!  I have 2 trouble ticket numbers for my troubles!  The service in my house is really bad, I can go 20 feet to the west outside of my house and get great service!  I would not recommend Verizon to anyone, because of the terrible customer service and cell service we have gotten in the last year.