General Reviews of Verizon Customer Service

Pros: faster internet
Cons: Horrific hold times. Over charges. Billed for services never ordered. Lied to repeatedly.

While signing up for verizon I was promised a free cable box for a year. When I got the first bill I was charged for the box and two additional services. Not a big deal. The intentionally horrific wait time on hold was making my blood boil. They refused three times to give me the original deal. Each time they put me on hold for 7 to 8 more minutes. Total phone time to address this problem ONE HOUR TWELVE MINUTES ! The criminal part is, I just saw today that Verizon took the full amount out of my checking account! A former employee told me this is  INTENTIONAL. Most people due to jobs or family or limited phone minutes or battery life can't hold that long and just give up and let Verizon steal thier money. It's hasn't even been a month and I so regret ever doing business with Verizon.

Pros: None that I can think of.
Cons: ALL of this company! Frequent service problems, lousy customer service, and constantly increasing costs.

If you have ANY reason whatsoever to contact Verizon you are in trouble. Wait times are excessive, assuming you can get into the right tel number. The bill states: Questions about this bill? Call this number ***-***-****. Unfortunately, when you get an agent (not an easy feat) she says, "Oh, I have no visibility into billing statements, I'll transfer you - - ". Then another hours long wait. If things like this were isolated incidents, it would be one thing, but this is SOP for these SOBs.

I'd say if you get any Verizon service, be prepared to keep it because you won' t be able to even cancel it.

Pros: they know how to extort money from their customers
Cons: terrible service and unethical

Verizon is unethical. They mischarged me and argued with me about it, even after I had already resolved the issue with a customer service rep. They are unethical. I feel like they steal. Customer service is terrible!

Pros: Cannot think of a single thing.
Cons: Poor customer service and total disregard for customers.

Keep moving! Don't do it! You WILL REGRET IT! I got the service and then they lied about the services that I would get, the charges that would appear on my bill and then tell me that I would have to cough up more money just to get what was promised. I have written to my states attorney general and contacted my attorney to see what if any recourse is possible. Don't even try to go through customer service, it is impossible to deal with lackeys.

Hopefully the new spectrum that is being opened up will be bought by someone (like Google) that will offer service that isn't locked. I know that people worry that Google may be too big but Verizon Wireless is evil. I HATE THEM!

Pros: AVOIDVERIZON. THE LONGER USTAY WITH VERIZON THE MORE YOU WILL REGRET INSPECT YOUR BILLS!
Cons: poor service, bad faith, fraudulent billing practices, false credit reporting, harrassing collection methods, lawless disregard

After paying off Verizon and switching2 AT&TCingular, Verizon fraudulently reported unsubstantiated debt to my credit report "Charged Off" AVOID VERIZON !

Pros: None
Cons: Terrible customer service.

Verizon Service & Customer Service Suck! I hate Verizon. The service is terrible. I live 8 miles from downtown Sacramento & still can't get good service. Many dropped calls at my house. I called to complain several times. One of the calls - after being transferred & put on hold for over an hour, I finally got to a supposed tech. About a week later they leave me a message saying the cell site has been repaired. BS! They're too cheap to put in a new cell site, which would of solved the problem for me & thousands of others. My signal strength is still weak - one or two bars. I won't recommend Verizon. I'm still having problems.

Pros: there are none
Cons: everything about them

Verizon customer service-- the entire customer service infrastructure-- is the worst I have ever experienced. I consider them responsible for taking a few years off my life. Although you may talk to one or two people who are "nice," in general the system is a convoluted mess, run by people who are unaccountable, irresponsible, and careless-- because they can, they are a monopoly.

I hate Verizon with a passion and would do anything to avoid using their service.

Pros: good cell coverage
Cons: having the feeling you have been cheated by the company with the most expensive service

When buying a Verizon phone don't count on getting the rebate. I filled out my rebate form and sent in the receipt and cut off the label on the box. After going through all this trouble about a month later I received a letter from Verizon stating that they could not process my rebate because I did not include the UPC label.I called the rebate center and Verizon Wireless and they said they could not help me. I then went to the Verizon store to cancel my service.After giving my reason for terminating my service the salesman said the exact same thing had happened to him even though he , like I , specifically remembers cutting off the UPC label and mailing it in. He said that he was having trouble resolving his issue but assured me he would take care of my problem . I haven't heard back from him . It is not worth $50 for me to pursue this issue any further. If you are buying a phone from Verizon and cant afford it with out the rebate , I suggest you don't buy it .

Pros: polite, for what it's worth
Cons: did nothing to remedy a problem of their own making

I got a new cell phone intended to be a Christmas present for my daughter to replace her old one. When I picked up the new phone, the Verizon moron said he needed to activate the phone for a minute, during which time the phone my daughter uses now would be deactivated. After deactivating her old phone, he tells me "Oh, that's an old phone... I can't reactivate it". So my daughter, who lives 100 miles away, suddenly has no phone service, doesn't know it, and I have no way to tell her. All the guy can do is say he's sorry. Shouldn't he have checked FIRST? I hoped a call to Verizon customer service could re-activate her phone, or at least offer to give her a replacement in the meantime. Nothing was offered... zip... nada. I ended up driving the 100 miles to give her an early Christmas present just so she'd have a phone. I have nothing to put under the tree for her now, and I hope the Verizon people find a duly-earned lump of coal under their tree. As soon as my contract is up, I'm done with these guys.

Pros: Decent coverage area.
Cons: Terrible customer service. Can't recommend them to anyone.

We've been a Verizon customer for a number of years, but we'll be dropping them like a hot potato when our contract runs out. They have fairly decent coverage in PA, but their customer service is jaw droppingly awful. Billing errors by the dozen, and lots of luck getting them fixed. Also, when we re-upped for a new plan, on our next bill they charged us for exceeding our alloted minutes (we've never even come close to doing that). We called and they said it was caused by re-upping the plan. We asked if they thought it was a tad odd that we'd get penalized for being a loyal customer? They're response: too bad. Wrote them an e-mail with the same points. They're response: yep, we sure did charge you. But that's too bad.

I can't say if other cellular services are any better, but I know I'll be finding out when our contract is up.

Pros: good coverage area but roaming will cost a fortune
Cons: Forget calling billing there clueless

I don't recommend them there customer support and billing both pass you from one person to the next
and billing doesn't even understand how they bill and cant explain there billing. there prepaid will hassle you when your minutes get low to buy more minutes

Pros: There are no pros
Cons: Most expensive wireless plans available

Was switching to Verizon Wireless. I should have stayed with T-Mobile. I have heard of homes being referred to as a "Money-Pit" but never thought something as tiny as a cell phone could be called the same thing.

www.verizonsux.com

Pros: Prompt cashing of your payment checks.
Cons: Phone service. Customer service. (attitude that you should be thankful they even answered the phone)

I've been a Verizon customer for over 10 years. Service used to be great. But that was 2 years ago. FULLY 1/3 of ever call I make now drops within the first 60 seconds. Verizon's response - "Tough!" Their business has grown to the point that they could not care less about customer satisfaction. Talk about moving to a competitor that will provide better service and it's "Do you want to disconnect today?" You bet. The cancel fee is well worth dumping this crappy service!

Pros: was happy with verizon prior to this experience
Cons: verizon billed on last day to cancel-- emails not answered by wirefly or verizon

I was happy with my verizon phone and service until ordering a new camera phone through wirefly. My service through verizon included free calls to Canada, which was the main reason for purchasing the plan originally. When ordering the new phone from wirefly, I specifically asked if I would be on the same plan with free calls to Canada. The girl did not know and called her supervisor who said absolutely yes. On that authority, I ordered the phone. VERIZONS complicity in this transaction, was by not sending the bill until the very last day I could cancel the contract. By the time it was sorted out, it was past the 15 days, so now I'm stuck with a year of having to pay 25 cents a minute extra for calls to Canada. Neither wirefly or verizon return emails or calls.
You can bet that after my contract is up, I'll be switching to cingular, without a wirefly phone.

Pros: Great reception.
Cons: Lack of customer service. Rude, incompetent and generally unhelpful.

We have used Verizon for over 7 years, mostly because they have the best reception. But, wait until you have a problem and need to upgrade or fix a bill or change a phone!!! They hire the most incompetent, rudest people on earth. The lines are long in the stores, so they try to pass you off to other stores. Then, they claim to fix your problem and months later, you are still trying to fix your bills!! The only qualification for a job at Verizon is a pulse!! (and it only has to be a weak one, at that.)