General Reviews of Verizon Customer Service

Pros: Great reception.
Cons: Lack of customer service. Rude, incompetent and generally unhelpful.

We have used Verizon for over 7 years, mostly because they have the best reception. But, wait until you have a problem and need to upgrade or fix a bill or change a phone!!! They hire the most incompetent, rudest people on earth. The lines are long in the stores, so they try to pass you off to other stores. Then, they claim to fix your problem and months later, you are still trying to fix your bills!! The only qualification for a job at Verizon is a pulse!! (and it only has to be a weak one, at that.)

Pros: They do answer the phone when you call.
Cons: The result is the same as if they hadn't answered the phone.

Talking to Verizon customer service people is guaranteed to make you crazy... make you want to kill someone... shoot your blood pressure through the roof! DO NOT get Verizon phone service if you have a heart problem, because you WON'T survive talking to their "customer service" people! Whatever the problem you're having, they CAN'T help you. If you ask to speak to a supervisor, they always follow the same routine: they put you on hold for a few minutes, come back and tell you that a supervisor will call you back. You will NOT get a call back. Tried that 4 times; they never called back.

Talking to Verizon customer service is frustrating, always unproductive, and the worst part, perhaps, is that they will talk to you in a tone of voice that shows they think YOU'RE the idiot!

Pros: Good phone plans
Cons: Horrible customer service

Verizon was my first cell phone and in the beginning I had no problems and their rates were low even though the down-payment was high. When I tried to switch my verizon account into my husband's name my husband asked them to change our plan to one that had more free minutes. Instead they changed it to some off-the-wall plan and said we owed them more than 3,500 dollars for the next two months. When my husband called to complain they told him he didn't have the authority to change the account, because it was in my name still. They also sent the bills to the wrong address and were unable to provide the recorded conversation in which my husband supposedly changed the plan, and apparently they let him do it illegaly, since he had no authority with the account.

Pros: not a long waiting for representatives, who are friendly. However, check the Cons.
Cons: Friendly voice does not mean anything, when nobody knows right answers to your questions!

I recently moved from California to Texas (College Station). I wanted to have a phone line, even though I use my cell phone more often.
I have a phone line service with the Verizon about 10 days. Interestingly, my phone number is not registered in their system yet. I called to add a feature for a long distance, but according to a person I talked with, I only can do that on the web. However, I cannot do it, because my number is not registered with them. What kinds of company is this?
I think the representatives do not have enough knowledge to handle the request of customers. I was switched to the different department for no reason. They even cannot connect you to the right department either.
I do not believe this can be the first impression for the Verizon. I do not recommend this company to anybody.