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by rachelcaron , Nov 07 '00
Pros: Good quality, decent price
Cons: Lousy service
About a year ago I bought a phone and service through PrimeCo. I got the top of the line phone at that time, or at least that’s what the salesperson told me. I was pretty happy with both the phone and the service for most of the time. I had what I...
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by STEPHANIE_K , Dec 01 '00
Pros: FAIRLY GOOD CUSTOMER SERVICE
Cons: UNPREDICTABLE BILLS
I have had my mobile phone service through the same company for just over 10 years now. When mobile phones were just becoming popular I signed up for service which was originally US WEST then went to AIR TOUCH CELLULAR, and now VERIZON WIRELESS.
...
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by mccorma , Apr 17 '02
Pros: Competitive Pricing.
Cons: Monthly bill wrong more often than not. Coverage not up to competitors.
I signed up with Verizon wireless in the fall of 2000 as I knew that I would be moving cross country soon and wanted a wireless plan that would move with me. The sales agent assured me that I would not have any trouble transferring my Texas rate plan to...
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by bardgirl1603 , Aug 03 '04
Pros: Customer service, coverage area, calling plans
Cons: Horrible, horrible phone selection
I have been with Verizon since I got a mobile back in late August of 2000. Since then I have switched phones and plans several times, and lived in three different states, so I have a pretty wide perspective on their service. Overall, I am happy with ...
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by jpeter , Feb 14 '01
Pros: Good rate packages, coverage area
Cons: Horrible customer service
This is a opinions based on the customer service I received while assisting my grandparents at the Verizon service center in Clear Lake Texas.
After being with GTE (which became Verizon recently) for the past eight plus years my grandparents...
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by jijibug , Jan 10 '02
Pros: okay reception, good plans, more than enough night time and weekend minutes
Cons: ugly phones, satisfactory customer service, not enough daytime minutes
My parents bought me a cell phone through Verizon Wireless last year in January. It has been a year and my contract is now expired.
First lets answer one simple question:
Was I happy with my service?
Answer: Sometimes....
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by mrnadir2000 , Nov 07 '00
Pros: Seems like a good deal
Cons: Hidden charges, Poor Customer Service, Contract entrapment
I just returned my Verizon wireless phone. Was the verizon name change a requirement for absolutely pathetic customer service? Here is why I returned the phone:
I got the phone/service at a local mall. The salesguy told me that there was a...
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by speaste , Jun 05 '01
Pros: Flexible calling plans
Cons: Will not admit fault
Make no effort to retain customers
I have been a Verizon customer for almost seven years now. Until this year I have been fairly happy with my phone services that over the years went from a single analog phone to a plan including two digital phones and averaged about 400.00 per month...
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by NiamhX , Dec 07 '00
Pros: the service is good.. in most places
Cons: hidden fees, customer service is bad
Lest anyone think I completely HATE Verizon, let me first say that Verizon's reception has been loud and clear for me any time I have tried to use my phone. I am completely happy with that. Maybe I shouldn't even be complaining.
But then...
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by furkid , Jun 06 '01
Pros: Phone service is not bad. Usually connect with number called.
Cons: Customer Service.
Last month I realized that I was using way more minutes than my plan had. I called and upted the amount of minutes on my plan and found one that would work better for me. My husband had the companion plan with me but we were switching to the share...
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by cbraunre , Apr 29 '01
Pros: None that I can think of. Well...maybe the few cheaper rate plans
Cons: Since merger and influx of customers, customer service is really lacking
We have been with Verizon long before the merger. Our first cell phone was a bag phone in the late 1980s. Back then, our plan option was about 30 minutes/month (and that was considered a lot!). How times have changed. When we had a problem with our...
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by RachaelMM , May 13 '01
Pros: Competitively priced packages
Talk to a Human, not a machine
Cons: Some arm twisting required to get what you want
Let me start this opinion first by saying, I AM an employee of Verizon in the CSSC in Upstate NY. And I am also a customer/consumer.
I enjoy my work at Verizon. I enjoy talking to customers. I DO NOT enjoy being sworn at, screamed at and...
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by caithnessfan  - Top 1000, Dec 20 '00
Pros: phone was just .01, itemized bill in detail
Cons: incoming and outgoing calls take off of the free min., customer service pathetic, coverage lousy, signal, horrible, fees astronomical for roaming compared to most others.
I re-located to the Omaha, NE area several months ago and while I was house hunting I got a cell phone so that I could have a real contact number instead of the temporary place that I was staying at number. I got what sounded like a GREAT deal at the...
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by ctannehill , Jan 23 '01
Pros: None that I can see.
Cons: Bad customer service, hidden fees, and fictitious charges.
BEWARE!!!
READ YOUR BILL:
Did you know that GTE phone service has changed its name to VERIZON? Did you know it is also cheaper to call Hawaii than it is to call within the state of Texas?
Did you know legally they could harass you BEFORE...
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by punjabi2001 , Sep 07 '01
Pros: Friendly service reps who mean well
Cons: Mysterious charges, unhelpful reps, you will be transferred in circles and forever on hold
The Background
June, 2001. I just graduated from college, and was starting a new job soon. I grew up and went to school in Massachusetts, and now I was moving to Charlotte, North Carolina temporarily for a job assignment, knowing that I...
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