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by mike2337 , Nov 21 '00
Pros: Good cell service, field salespeople good
Cons: Shouldn't have to hound the customer service dept to get results
When first signing up for Verizon's service, at a Mall Kiosk, I dealt with a friendly knowledgeable salesperson that went over the services and features in great detail.
I signed up for a Family Plus Plan with 2 phones. The plan was...
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by ams1212 , Jan 23 '01
Pros: Can't think of any!
Cons: Hidden fees, really expensive roaming, HORRIBLE customer service!
Last fall I got a cellular phone because I'm a teacher and it is very difficult for people to reach me during the school day. I picked the most basic plan, and the whole time AT&T was my provider, I never had a single problem. Verizon Wireless took...
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by sh_franklin , Aug 30 '01
Pros: James Earl Jones.
Cons: Everything Else.
I'm almost ashamed to be associated with James Earl Jones. It's Tuesday, 2:30 pm Eastern time, and I'm awaiting a promised repair to my 2 phone lines from Verizon. No big deal you say? It's telephone hell.
Yesterday morning, when I first...
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by jzawisl , Mar 05 '01
Pros: Affordable, excellent coverage, goo customer service
Cons: Billing mistakes
In my household, we have 4 different cellular providers. Some of which you may read about in several other of my opinions. However, without a doubt, Verizon Wireless has the best combination of service, reliability, and affordability. For example, I...
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by jsquarejj  - Top 200, Feb 05 '01
Pros: Fast answering, friendly people who really try.
Cons: Corporate information systems are primitive.
To me, the most amazing thing about mobile phone usage is that the rate of growth is staggering despite the fact that users have such low opinions of call quality and customer service.
I'm a satisfied Verizon Wireless user in the San Francisco...
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by jlwolfetn , Aug 15 '01
Pros: The telephone rings--sometimes.
Cons: Horrific customer service, incorrect (double!) billing, towers doing down, different information given each call.
When we purchased our phone and plan almost two years ago, it was with a different company that Verizon subsequently purchased. We selected that company because of their rate plan and promise of local offices, where we could receive personalized...
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by kathleane , Jan 24 '02
Pros: more covered areas than other services
Cons: some uncovered areas, reps sometimes give conflicting information
I picked Airtouch years ago because when I quizzed all my friends with phones and took note of who's calls to me were often dropped Airtouch came out on top. They claimed they covered more areas than any other cell phone company and seemed to fulfill...
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by tpgc , Feb 06 '02
Pros: Cheap Phone
Cons: Poor Customer Service, Poor Reliability
Dear would-be cell phone owner:
I do not recommend starting off your cell phone experience with Verizon Wireless. My Father and I signed up with Verizon over a year and a half ago and since then there have been nothing but problems. My Father's...
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by fightback1032 , Apr 28 '09
Pros: No pro's so far for Verizon Customer Service.
Cons: See above. Bullies. Verizon Customer "No-Service", (as Clark Howard calls it).
As a new Verizon Wireless customer, I opted for the Verizon.com, On-line, 2 year contract with up to three free Verizon Blackberry Pearl phones. My two adult kids and I signed up for one each. We were told, (and keep in mind this is on their ...
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by kennethan , Jun 28 '04
Pros: Nothing
Cons: Frequent billing errors that are "your fault" according to them
I recently moved into an area that was served by Verizon. I needed a residential hook up for our apartment since we were moving into a complex of about 100 apartments. I called and Verizon explained there was a $55 set up fee,(this is a garbage fee,) ...
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by blaxsox51 , Apr 11 '06
Pros: The zoom on the Camera (Motorola 710).
The one tech. person who was plesant.
Cons: Rude lieing technicians who are stupid
Cheapness of the phone
Everything about verizon
The service had been good for about 6 months and we did not have many problems. Sure we had some dropped calls and down time, but what provider doesn't. The problem arose a few months ago when my phone wasn't able to receive or accept calls. I went to ...
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by aglb , Dec 28 '04
Pros: Honestly nothing.
Cons: Customer service, phone service...so, basically everything.
I also had a terrible experience with Verizon, and agree with other reviewers who believe that Verizon doesn't care about customers. My service was OKAY at first, but I encountered many dead zones, often conveniently at places where I spent the most ...
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by LauraRN , Nov 21 '00
Pros: NONE
Cons: call their customers liars
If you read my first epinion on this topic, you know that we've been fighting with Verizon for awhile now about their overcharges on our bills. I had finally decided I had enough, I wasn't arguing with them anymore over a few dollars.
My...
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by rsvatne , Sep 01 '01
Pros: Good availability and response. Easily deletes billing errors.
Cons: No plan to prevent or stop harassing phone calls.
I have been a long time Verizon customer. They have been pretty good to me I have to admit.
I was originally on the 500 minute plan and when my first bill came it was almost $300! I was appalled, shocked, I did not want to pay that much!...
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by MythSpell , Dec 22 '00
Pros: Decent Calling Plans
Cons: Horrendous Service
In a year of cellular service with Verizon, I have yet to have a single excellent conversation with their "customer service". The front line reps are in serious need of training. Even worse is that the supervisors attempt to avoid taking...
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