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by furkid , Jun 06 '01
Pros: Phone service is not bad. Usually connect with number called.
Cons: Customer Service.
Last month I realized that I was using way more minutes than my plan had. I called and upted the amount of minutes on my plan and found one that would work better for me. My husband had the companion plan with me but we were switching to the share...
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by speaste , Jun 05 '01
Pros: Flexible calling plans
Cons: Will not admit fault
Make no effort to retain customers
I have been a Verizon customer for almost seven years now. Until this year I have been fairly happy with my phone services that over the years went from a single analog phone to a plan including two digital phones and averaged about 400.00 per month...
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by lantz77 , Mar 27 '01
Pros: Service across the midwest. Decent phones provided with minimum of 1 year contract.
Cons: They do not state how billing works up front. Shabby customer service.
Verizon prides Themselves on providing great coverage across the United States at good rates. This they do, however how they figure your cost leaves a lot to be desired. They can place a phone call on any bill up to three months after it is placed....
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by sh_franklin , Aug 30 '01
Pros: James Earl Jones.
Cons: Everything Else.
I'm almost ashamed to be associated with James Earl Jones. It's Tuesday, 2:30 pm Eastern time, and I'm awaiting a promised repair to my 2 phone lines from Verizon. No big deal you say? It's telephone hell.
Yesterday morning, when I first...
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by NiamhX , Dec 07 '00
Pros: the service is good.. in most places
Cons: hidden fees, customer service is bad
Lest anyone think I completely HATE Verizon, let me first say that Verizon's reception has been loud and clear for me any time I have tried to use my phone. I am completely happy with that. Maybe I shouldn't even be complaining.
But then...
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by kyalien , Jun 23 '01
Pros: Cheap, just a regular phone company.
Cons: Deceptive ,bad customer service and untruthful.
We have (Or maybe had should be the case pretty soon, if they don't buck up their idea's.) the Verizon regular phone service and we found them to be okay but you always have to go over the bill with a fine toothed comb because this company likes making...
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by jijibug , Jan 10 '02
Pros: okay reception, good plans, more than enough night time and weekend minutes
Cons: ugly phones, satisfactory customer service, not enough daytime minutes
My parents bought me a cell phone through Verizon Wireless last year in January. It has been a year and my contract is now expired.
First lets answer one simple question:
Was I happy with my service?
Answer: Sometimes....
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by samir786 , Mar 20 '02
Pros: Good rates, no cheap gimmics.
Cons: They can't fix it the first time, or second time, or third time...
Ok, cellphone companies are pathetic in general. So many hidden fees and fine print. The "worry free garantee" is a good thing. I can switch to any plan I want at any time, even their promotional plans. Can't do that with some other companies out...
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by cnsmer , Mar 31 '02
Pros: Good connectivity
Cons: Horrendous customer service
I signed up for Verizon for their technology. It's great -- I get clearer calls and fewer of them are dropped (vs. Cingular). One thing that will be dropped, however, is my service with them (as soon as my contract is up).
Why? Because the...
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by jiwhite  - Top 500, Mar 19 '02
Pros: Verizon Wireless customer service for my normal account was very prompt, courteous and helpful
Cons: Couldn't reach a Verizon FreeUp Sales nor Customer Representative
Previous Experience with Verizon Customer Service
I have been a customer of Verizon Wireless for several years with multiple mobile phone numbers. Usually, the customer service I receive is good. The few menus I am presented with are...
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by MythSpell , Dec 22 '00
Pros: Decent Calling Plans
Cons: Horrendous Service
In a year of cellular service with Verizon, I have yet to have a single excellent conversation with their "customer service". The front line reps are in serious need of training. Even worse is that the supervisors attempt to avoid taking...
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by lowlife , Sep 17 '02
Pros: Not sure if there are any???
Cons: High plans, many phone features not supported, not loyal to old customers, hidden charges.
These guys are awful. I wish we still had Cellular One. Being with CO for 6 years meant something. Verizon could care less about how long you've been with them. Verizon's customer service SUCKS. Call 5 times with the same question, you'll get 5...
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by rachelcaron , Nov 07 '00
Pros: Good quality, decent price
Cons: Lousy service
About a year ago I bought a phone and service through PrimeCo. I got the top of the line phone at that time, or at least that’s what the salesperson told me. I was pretty happy with both the phone and the service for most of the time. I had what I...
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by geoparadigm , Feb 18 '04
Pros: Tri-mode phone signal is strong.
Cons: Customer relations, vague policy, Poor organizational system for checking joint plan minutes.
Overall, I am happy with Verizon's service. I often have 2, 3, or 4 bars when other people have none. My complaint is with their joint plan. My fiancee and I have a joint plan where we both make calls and get one bill. We have free calling ...
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by blaxsox51 , Apr 11 '06
Pros: The zoom on the Camera (Motorola 710).
The one tech. person who was plesant.
Cons: Rude lieing technicians who are stupid
Cheapness of the phone
Everything about verizon
The service had been good for about 6 months and we did not have many problems. Sure we had some dropped calls and down time, but what provider doesn't. The problem arose a few months ago when my phone wasn't able to receive or accept calls. I went to ...
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