General Reviews of Verizon Customer Service

Pros: The pricing plans are reasonable
Cons: Customer service stinks! They owe me money and never paid me.

I had Verizone after my mobil account changed to this company. At first, everything was okay. I'd had my account for about three years and had a good working relationship with the people from Mobil.

As soon as I had a problem with a...

Pros: Tri-mode phone signal is strong.
Cons: Customer relations, vague policy, Poor organizational system for checking joint plan minutes.

Overall, I am happy with Verizon's service. I often have 2, 3, or 4 bars when other people have none. My complaint is with their joint plan. My fiancee and I have a joint plan where we both make calls and get one bill. We have free calling ...

Pros: Customer service SOUNDS polite and helpful.
Cons: Constant technical problems.

After being a loyal customer of CellularOne for almost 10 years I got fed up with their non-existent customer service and switched for Verizon Wireless (Chicago and northern suburbs). In the beginning I was impressed by their customer support: you don' ...

Pros: Good value on cheapest rate plan, around-the-clock phone support
Cons: Account errors are time consuming to remedy

Overall, I'm pleased with the service I've received from Verizon Wireless. I'm currently four months into a two year contract, so this preliminary satisfaction is a relief.

When I was shopping around for the perfect combination of the hardware...

Pros: Affordable, excellent coverage, goo customer service
Cons: Billing mistakes

In my household, we have 4 different cellular providers. Some of which you may read about in several other of my opinions. However, without a doubt, Verizon Wireless has the best combination of service, reliability, and affordability. For example, I...

Pros: it's a mobile phone service
Cons: it's a mobile phone service

Before I switched to Cingular (formerly Bellsouth) I owned a cellular phone with Verizon. It was the best phone for the period of technology and I thought I got a deal because it said free phone with 30 minutes, and free nights and weekends. The best...

Pros: Cheap, just a regular phone company.
Cons: Deceptive ,bad customer service and untruthful.

We have (Or maybe had should be the case pretty soon, if they don't buck up their idea's.) the Verizon regular phone service and we found them to be okay but you always have to go over the bill with a fine toothed comb because this company likes making...

Pros: It's cheaper to mail your payment
Cons: The fact that you're charged $2.00 to pay f2f.

This is the first experience I've had with Verizon. I went to pay the first month's bill in person at the area store. And they wanted to charge me $2.00 for paying in person and cash! If I had a check, and put it in the drop box, they would not charge...

Pros: Inexpensive and decent minutes plan, several convenient locations
Cons: Horrible customer relations, refusal to compromise

I have big-time beef with Verizon Wireless. So bear with me here.

I live in a pretty rural area, and my family has a hard time getting cellular companies whose areas reach out to my house without roaming or static. So this is something I was...

Pros: Good connectivity
Cons: Horrendous customer service

I signed up for Verizon for their technology. It's great -- I get clearer calls and fewer of them are dropped (vs. Cingular). One thing that will be dropped, however, is my service with them (as soon as my contract is up).

Why? Because the...

Pros: good pricing on calling plans
Cons: horrible buisness practices / rude customer care

Although Verizon wireless has some very nice features and calling plans , I am very disappointed with what I consider unfair buisiness practices as well as poor customer care with many mistakes on billing.

I am a recent new customer to the...

Pros: Very good customer service department.
Cons: Spotty service and regular incorrect billing.

I have been a Verizon Wireless customer for about 3 and 1/3 years. The one good thing I will say is ...

Pros: None, not even good muzak!
Cons: On hold endlessly, then disconnected or transferred

I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation.
I unsuccessfully tried for a day contacting someone via the phone and was either transferred...

Pros: Inexpensive phones with great features, coverage area is getting better.
Cons: Unclear plans don't let you know what you're getting until it's too late.

I recently acquired my Verizon Wireless service for the second time. The first time I used their service, I had the Singlerate Northeast, not bad, but there was no signal where I lived. When I discovered that my neighbor was now able to get a signal...

Pros: Their phones actually ring...
Cons: On hold forever, clueless reps, insult you in any way they can.

No, it isn't.

I moved from Michigan to Illinois. I had signed a 2 year contract in early 2000. In that contract I had signed for installment charges for the phone I got.

I am still a Verizon customer, as per my contract, but I am...