General Reviews of Verizon Customer Service

Pros: Good Deal
Cons: Over-charges, no service and bad customer service

The commercial Verizon does makes me sick! I cannot even get the phone to work at my home which is only 2 miles off the Interstate and I am 25 mins from the Capital of SC!

Every months there is something wrong with my bill. One month they...

Pros: NONE
Cons: LIARS, READ THE DESCRIPTION

The customer service is non-existant. I was cheated by a currently fired Radio Shack employee who was/is also a Verizon Licensed Representative. He gave me a plan that doesn't exist, told me that I will receive the full details later, and promised that...

Pros: Very simple plans at a reasonable price
Cons: Need a tri-mode phone for Single Rate Plan.

I chose Verizon Wireless Single Rate service because I travel quite often outside my local calling area. Verizon's Single Rate Plan offers the ability to go to New York, Orlando, or San Diego and never pay roaming or long distance charges. I was amazed...

Pros: reasonable rates, easy connection
Cons: high roaming, terrible customer service, wouldn't cancel contract after service-plan ended, continued billing adding fees.

I called Verizon to cancel service when my contract ended. A month later I was still getting bills. I called to ask why. They said I signed a new contract and requested another phone. After two months of calling they admitted their mistake and promised...

Pros: The only pros to Verizon are the"non-human services!
Cons: In short... the lackluster customer service reps, as well as any other Verizon employee.

I was looking for a great deal in a cellular service provider, and I suppose that is where I went wrong. My wife and I signed up for a plan that would cover NM and AZ and soon learned that we were lied to. The cost was 30 cents per minute inside our...

Pros: Again, coverage in this area (Colorado) better with Verizon than AT&t. 
Cons: Read above.  Absolutely miserable experience. 

On a positive note.  I am receiving better coverage through Verizon than I did with AT&T.  Concerning everything else:I recently renewed my Verizon contract and purchased a new phone, and LG Env3.The phone would not ...

Pros:

Each person I dealt with at Verizon seemed sincere, but they are trapped.

Cons:

A horrendous customer service phone system.

I have had to spend over a month on the phone with Verizon. I wish I could tell you all the things that have gone wrong, all the different ways they screwed up my order, and the dozens (!) of different phone reps I have had to talk to, but I honestly ...

Pros: Absolutely NONE
Cons: Absolutely the worst automated CS system ever conceived by mankind

Under NO circumstances would I recommend Verizon for anything, especially Business DSL service. Never in my life have I had to endure the kind of 'support' as given by this company in regards to business accounts. I ordered a Business DSL line for my ...

Pros: Verizon is an easy word to forget once they are put out of business.
Cons: Taking, hurting, boondoggling, harming, extracting money

Verizon pretended not to receive my cancellation notice. When I took the phone and DSL account offered by the competition, they sent me this pathetic letter telling me that they were going to lower their prices soon and I would regret leaving their ...

Pros: none
Cons: takes forever to get someone and have repair scheduled, and nothing gets done anyway

I have had Verizon dsl and phone for over a year, everytime it storms (and sometimes just a light rain) my dsl would stop working and the phone gets crackly. They have been over many times and the entire neighborhood always has verizon trucks fixing ...

Pros: None, bad customer service, no way to return equiment or cancel service.
Cons: Lots, bad customer service.

I cancelled my Verizon service two months ago, to move my service to Comcast. I had Verizon FiOS TV, so had set top boxes to return. Unlike Comcast, Verizon has NO drop off locations, so they wanted me to take an entire day off work to sit home and wait ...

Pros: I don't know, few and far between?
Cons:

All of the above.

I called Verizon FIOS Customer Service because Verizon was charging me for what was supposed to be a "Free" 6-month movie package promotion for signing up. I spoke with "Brian U." From the very beginning, he obviously had a chip on his shoulder ...

Pros: They are all over the country
Cons: Horrible customer service.

I would not recommend Verizon to anyone. They have horrible customer service. The sales people, although very nice, do not know anything. And, if you are unfortunate enough to have to call their national service center......good luck. Those people...

Pros: Good coverage. Good plans
Cons: Poor customer service representative training.

I have been a customer of Verizon Wireless for about one year now. I changed to this service because of their shared minutes plan and local coverage area. While I am pleased with these features I have had a few run-ins with badly trained Customer Service...

Pros: They provide jobs for people.
Cons: Accuracy, Clarity, and training of employees

I like being able to get long distance service during my summers away from home. That being said, I enjoy Verizon's One Rate Program. Sadly, I have to endure, yes I said endure, Verizon's customer service. I have had numerous problems with the...