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by sleepyjns , Feb 01 '02
Pros: They are a local phone provider
Cons: They are liars and stick you with the charges.
We do not have a wireless service from Verizon and the reason is because we had ( I did say HAD) them for our home phone service. When we signed up with them, we were told we would get the big package (call waiting, forwarding etc) free for 3 months....
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by JCarson , Nov 28 '00
Pros: None, not even good muzak!
Cons: On hold endlessly, then disconnected or transferred
I initially had signed up for their DSL service but after reading various comments about the service and speed decided to cancel the installation.
I unsuccessfully tried for a day contacting someone via the phone and was either transferred...
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by webmaiden , Feb 20 '02
Pros: Good Deal
Cons: Over-charges, no service and bad customer service
The commercial Verizon does makes me sick! I cannot even get the phone to work at my home which is only 2 miles off the Interstate and I am 25 mins from the Capital of SC!
Every months there is something wrong with my bill. One month they...
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by rjordan1 , Jul 15 '09
Pros: Again, coverage in this area (Colorado) better with Verizon than AT&t.
Cons: Read above. Absolutely miserable experience.
On a positive note. I am receiving better coverage through Verizon than I did with AT&T. Concerning everything else:I recently renewed my Verizon contract and purchased a new phone, and LG Env3.The phone would not ...
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by sjacobson , May 08 '01
Pros: Great coverage, good rates
Cons: Abysmal service
I have always been averse to the idea of cell phones. Call me crazy (and if you were my brother, you'd immediately respond by saying, "Crazy!"), but I hold myself in slightly higher esteem than vapid teenagers who go out "malling" and feel the need to...
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by monitors , May 18 '01
Pros: Strong signals.
Cons: Very poor customer service
Verizon can change its name again, but it cannot mask years of poor customers service. If you can understand your bill and aren't having any problems... okay. If you have a problem of any kind, good luck. You will wait forever to speak to a customer...
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by cbraunre , Apr 29 '01
Pros: None that I can think of. Well...maybe the few cheaper rate plans
Cons: Since merger and influx of customers, customer service is really lacking
We have been with Verizon long before the merger. Our first cell phone was a bag phone in the late 1980s. Back then, our plan option was about 30 minutes/month (and that was considered a lot!). How times have changed. When we had a problem with our...
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by bpursell12 , Apr 30 '02
Pros: NONE
Cons: Overpriced, POOR customer service, marginal service coverage.
Unfortunately I have the displeasure of dealing with Verizon for my business-use phone, which is primarily my personal-use phone as well. From my experience the phone service coverage is spotty at best in the Rochester, NY vicinity- especially Southern...
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by shrinkrow , Jun 01 '02
Pros: Inexpensive and decent minutes plan, several convenient locations
Cons: Horrible customer relations, refusal to compromise
I have big-time beef with Verizon Wireless. So bear with me here.
I live in a pretty rural area, and my family has a hard time getting cellular companies whose areas reach out to my house without roaming or static. So this is something I was...
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by amcmike , Jun 20 '02
Pros: None!!!!
Cons: Can't admit when they make mistakes. No coverage in the Dana Point, CA area
Verizon customer service would not honor their contract agreement...I tried numerous times talking with them to honor their contract they never did!!!
We tell everyone not to go with Verizon...Can you hear me now??? NO!!!!! Should be their...
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by elmosmommy , Jun 23 '02
Pros: No credit check
Cons: Bad reception, dropped called, horrible customer service
I have had service with this company since Thanksgiving. I have to say their service is TERRIBLE. I have had numerous dropped calls, had to listen to recordings that the service was "too" busy, and TERRIBLE customer service. In an attempt to add time to...
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by lseldo1 , Jul 03 '02
Pros: Good coverage area, CSR's say I'm sorry a lot.
Cons: Rude CSR's who lack knowledge, HUGE billing errors
When I originally decided to switch to Verizon, I expected good coverage area and great customer service after I'd heard so much hype over both. What I found was a pretty decent coverage area but HORRIBLE customer service. Over and over the company...
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by mccorma , Apr 17 '02
Pros: Competitive Pricing.
Cons: Monthly bill wrong more often than not. Coverage not up to competitors.
I signed up with Verizon wireless in the fall of 2000 as I knew that I would be moving cross country soon and wanted a wireless plan that would move with me. The sales agent assured me that I would not have any trouble transferring my Texas rate plan to...
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by meant2be458 , Apr 02 '01
Pros: it's a mobile phone service
Cons: it's a mobile phone service
Before I switched to Cingular (formerly Bellsouth) I owned a cellular phone with Verizon. It was the best phone for the period of technology and I thought I got a deal because it said free phone with 30 minutes, and free nights and weekends. The best...
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by TFace , Mar 28 '01
Pros: Their phones actually ring...
Cons: On hold forever, clueless reps, insult you in any way they can.
No, it isn't.
I moved from Michigan to Illinois. I had signed a 2 year contract in early 2000. In that contract I had signed for installment charges for the phone I got.
I am still a Verizon customer, as per my contract, but I am...
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