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by yaesumofo , Jan 25 '02
Pros: coverage, features, quality of service.
Cons: no totally unlimited plans
What can I say I am a loyal Verizon Customer. I have been with them throughout many an incarnation for about 7 years. Yes we have had our up's and down's but I have to say that the company has steadily improved EVERYTHING about what they do over the...
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by sleepyjns , Feb 01 '02
Pros: They are a local phone provider
Cons: They are liars and stick you with the charges.
We do not have a wireless service from Verizon and the reason is because we had ( I did say HAD) them for our home phone service. When we signed up with them, we were told we would get the big package (call waiting, forwarding etc) free for 3 months....
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by wilyliam , Jun 20 '01
Pros: Excellent pricing, great weekend minutes, service in Canada!
Cons: No problem so far!
Finally! Cellular service that allows me to call Canada on the same minutes (have family there) - for over a year, I've been calling cellular companies asking if they had plans for calling Canada, and they would act like I asked them if I could call...
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by smspf , Sep 11 '02
Pros: Have had no major issues.
Cons: Have a had a minor issue.
I formerly worked in the cell phone industry( not Verizon), so I know how things work. The business is complex, the technology is complex, and the people in it are not well paid or highly trained, so lower your expectations. However, I must say that I...
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by aloha_kitty , Feb 03 '01
Pros: not to long a wait on hold
Cons: doesnt get problems cleared up
Way out here where our cell choices are limited and there are many dead areas to begin with, i at least want there to be a decent customer service dept when I do need them. I had set up my service and paid the deposit all at the Verizon phone mart at...
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by LtlRedHen3 , Jan 20 '01
Pros: VERY helpful customer service
Cons: can't think of any
I've had my Verizon phone for three months now. I've had nothing but wonderful service from them, both locally and through the 800 number.
I've switched my calling plans twice already, once to get more minutes, and once because I needed...
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by ernestoromero , Jul 14 '01
Pros: Phone variety offered is fair.
Cons: Scam City. Their customer service and computer databanks are UnAmerican.
Verizon used to be PrimeCo. PrimeCo would be rated a "3" in my book with respect to service. Verizon, however, rates a "0". If it were not for an easy number they gave me, I would leave skid marks at their office when I'd repair their phones and never...
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by bpursell12 , Apr 30 '02
Pros: NONE
Cons: Overpriced, POOR customer service, marginal service coverage.
Unfortunately I have the displeasure of dealing with Verizon for my business-use phone, which is primarily my personal-use phone as well. From my experience the phone service coverage is spotty at best in the Rochester, NY vicinity- especially Southern...
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by samir786 , Mar 20 '02
Pros: Good rates, no cheap gimmics.
Cons: They can't fix it the first time, or second time, or third time...
Ok, cellphone companies are pathetic in general. So many hidden fees and fine print. The "worry free garantee" is a good thing. I can switch to any plan I want at any time, even their promotional plans. Can't do that with some other companies out...
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by lseldo1 , Jul 03 '02
Pros: Good coverage area, CSR's say I'm sorry a lot.
Cons: Rude CSR's who lack knowledge, HUGE billing errors
When I originally decided to switch to Verizon, I expected good coverage area and great customer service after I'd heard so much hype over both. What I found was a pretty decent coverage area but HORRIBLE customer service. Over and over the company...
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by amcmike , Jun 20 '02
Pros: None!!!!
Cons: Can't admit when they make mistakes. No coverage in the Dana Point, CA area
Verizon customer service would not honor their contract agreement...I tried numerous times talking with them to honor their contract they never did!!!
We tell everyone not to go with Verizon...Can you hear me now??? NO!!!!! Should be their...
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by araminta , Nov 22 '02
Pros: Decent coverage in North Georgia
Cons: Miserable customer service, over billing, incorrect bills, staffed by angry nasty people
This company is run like something out of a french existentialist play - No Exit comes to mind. If you don't make it to heaven your eternal fate may very well be to remain trapped in a room with Verizon customer 'service' representatives for all of...
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by Mesner , Aug 15 '01
Pros: Absolutely none that I can think of.
Cons: Calls don't go through. Bad reception.
I just don't understand how a friend of mine can call me here in Illinois from California and he sounds like he's right next door...but when I call my mom 30 miles away on my Verizon phone, I can hardly understand her. We had to keep the phone for the...
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by chimic , Aug 22 '03
Pros: Only 5 minute wait to reach them.
Cons: Won't admit their mistakes or fix problems they've made.
Verizon Wireless changed my plan to a MUCH more expensive one without my authorization. Since I made ...
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by elmosmommy , Jun 23 '02
Pros: No credit check
Cons: Bad reception, dropped called, horrible customer service
I have had service with this company since Thanksgiving. I have to say their service is TERRIBLE. I have had numerous dropped calls, had to listen to recordings that the service was "too" busy, and TERRIBLE customer service. In an attempt to add time to...
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