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by dougjim , Dec 18 '02
Pros: None
Cons: Conduct Unbecoming a Business
Verizon and I had a dispute about faulty equipment with which they provided me. Because we could not resolve the dispute, I terminated and refused to pay the termination fee. I validly disputed the fee under the Fair Credit Reporting Act. Verizon...
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by araminta , Nov 22 '02
Pros: Decent coverage in North Georgia
Cons: Miserable customer service, over billing, incorrect bills, staffed by angry nasty people
This company is run like something out of a french existentialist play - No Exit comes to mind. If you don't make it to heaven your eternal fate may very well be to remain trapped in a room with Verizon customer 'service' representatives for all of...
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by shqipta , Feb 27 '01
Pros: It "only" took one month before it started working
Cons: It stopped working a few days after that and has worked sporadically ever since
When I first moved to Logan I decided to get a cell phone so that I could take it with me to work and always be able to get a hold of whoever I needed to. As I was walking through the mall I saw a stand giving out free phones if you sign up for their...
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by chimic , Aug 22 '03
Pros: Only 5 minute wait to reach them.
Cons: Won't admit their mistakes or fix problems they've made.
Verizon Wireless changed my plan to a MUCH more expensive one without my authorization. Since I made ...
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by i8asasquatch , Sep 03 '03
Pros: Very good customer service department.
Cons: Spotty service and regular incorrect billing.
I have been a Verizon Wireless customer for about 3 and 1/3 years. The one good thing I will say is ...
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by 2buzy  - Top 200, Jul 15 '03
Pros: Glad I switched!
Cons: Passed from person to person to person to person
In my original review on Verizon, I recommended their service. I have since changed that review and ...
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by af9n , Nov 12 '03
Pros: Customer service SOUNDS polite and helpful.
Cons: Constant technical problems.
After being a loyal customer of CellularOne for almost 10 years I got fed up with their non-existent customer service and switched for Verizon Wireless (Chicago and northern suburbs). In the beginning I was impressed by their customer support: you don' ...
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by fightback1032 , Apr 28 '09
Pros: No pro's so far for Verizon Customer Service.
Cons: See above. Bullies. Verizon Customer "No-Service", (as Clark Howard calls it).
As a new Verizon Wireless customer, I opted for the Verizon.com, On-line, 2 year contract with up to three free Verizon Blackberry Pearl phones. My two adult kids and I signed up for one each. We were told, (and keep in mind this is on their ...
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by genar , Oct 21 '08
Pros: I don't know, few and far between? Cons: All of the above.
I called Verizon FIOS Customer Service because Verizon was charging me for what was supposed to be a "Free" 6-month movie package promotion for signing up. I spoke with "Brian U." From the very beginning, he obviously had a chip on his shoulder ...
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by jedi2932 , Feb 11 '01
Pros: The only pros to Verizon are the"non-human services!
Cons: In short... the lackluster customer service reps, as well as any other Verizon employee.
I was looking for a great deal in a cellular service provider, and I suppose that is where I went wrong. My wife and I signed up for a plan that would cover NM and AZ and soon learned that we were lied to. The cost was 30 cents per minute inside our...
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by kellyjeen , Mar 30 '04
Pros: price
Cons: Hidden charges, customer service lacking
In December of 2001 I signed a two-year contract with Verizon. The plan sounded great, and the price was the the best around. When I got the first bill, it wasn't what I was told it would be--there were hidden charges everywhere, including a security ...
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by MommaBare , Jan 30 '01
Pros: Virtually no 'pros' to speak of. Unless you like being raped and abused.
Cons: Poorly trained customer service reps, frequent billing errors.
Oooch! Owch! Well, here I am again. Re-entry was a bit rough! I haven't written an epinion in so long, and all this change. Well, I have been motivated, because I threatened the customer service rep that I would write a scathing review of their...
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by kermitcummings , Jun 24 '01
Pros: They provide jobs for people.
Cons: Accuracy, Clarity, and training of employees
I like being able to get long distance service during my summers away from home. That being said, I enjoy Verizon's One Rate Program. Sadly, I have to endure, yes I said endure, Verizon's customer service. I have had numerous problems with the...
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by aglb , Dec 28 '04
Pros: Honestly nothing.
Cons: Customer service, phone service...so, basically everything.
I also had a terrible experience with Verizon, and agree with other reviewers who believe that Verizon doesn't care about customers. My service was OKAY at first, but I encountered many dead zones, often conveniently at places where I spent the most ...
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by readwrite222 , Sep 03 '08
Pros: Each person I dealt with at Verizon seemed sincere, but they are trapped. Cons: A horrendous customer service phone system.
I have had to spend over a month on the phone with Verizon. I wish I could tell you all the things that have gone wrong, all the different ways they screwed up my order, and the dozens (!) of different phone reps I have had to talk to, but I honestly ...
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