General Reviews of Verizon Customer Service

Pros: Verizon is an easy word to forget once they are put out of business.
Cons: Taking, hurting, boondoggling, harming, extracting money

Verizon pretended not to receive my cancellation notice. When I took the phone and DSL account offered by the competition, they sent me this pathetic letter telling me that they were going to lower their prices soon and I would regret leaving their ...

Pros: none
Cons: takes forever to get someone and have repair scheduled, and nothing gets done anyway

I have had Verizon dsl and phone for over a year, everytime it storms (and sometimes just a light rain) my dsl would stop working and the phone gets crackly. They have been over many times and the entire neighborhood always has verizon trucks fixing ...

Pros: Nothing
Cons: Frequent billing errors that are "your fault" according to them

I recently moved into an area that was served by Verizon. I needed a residential hook up for our apartment since we were moving into a complex of about 100 apartments. I called and Verizon explained there was a $55 set up fee,(this is a garbage fee,) ...

Pros: Phone variety offered is fair.
Cons: Scam City. Their customer service and computer databanks are UnAmerican.

Verizon used to be PrimeCo. PrimeCo would be rated a "3" in my book with respect to service. Verizon, however, rates a "0". If it were not for an easy number they gave me, I would leave skid marks at their office when I'd repair their phones and never...

Pros: None, bad customer service, no way to return equiment or cancel service.
Cons: Lots, bad customer service.

I cancelled my Verizon service two months ago, to move my service to Comcast. I had Verizon FiOS TV, so had set top boxes to return. Unlike Comcast, Verizon has NO drop off locations, so they wanted me to take an entire day off work to sit home and wait ...

Pros: They are all over the country
Cons: Horrible customer service.

I would not recommend Verizon to anyone. They have horrible customer service. The sales people, although very nice, do not know anything. And, if you are unfortunate enough to have to call their national service center......good luck. Those people...

Pros: NONE
Cons: LIARS, READ THE DESCRIPTION

The customer service is non-existant. I was cheated by a currently fired Radio Shack employee who was/is also a Verizon Licensed Representative. He gave me a plan that doesn't exist, told me that I will receive the full details later, and promised that...

Pros: NONE
Cons: Worst customer service, many dropped calls

We were customers for over 13 years, never had a problem until almost 2 years ago. Now we are biding our time until we can get out from under this horrible company. They are underhanded and have horrible customer service. They signed us up for a ...

Pros: The telephone rings--sometimes.
Cons: Horrific customer service, incorrect (double!) billing, towers doing down, different information given each call.

When we purchased our phone and plan almost two years ago, it was with a different company that Verizon subsequently purchased. We selected that company because of their rate plan and promise of local offices, where we could receive personalized...

Pros: I no longer have to deal with Verizon
Cons: Lots of buck passing among employees. Complete lack of regard for customers. Representatives not knowledgeable.

I changed service from T-Mobile to Verizon in January of 2005 because T-Mobile's network was inadequate in Tennessee. Several friends had recommended Verizon, so I ported my number to them as soon as my T-Mobile contract was up. At that time, I purchased ...

Pros: Cheap Phone
Cons: Poor Customer Service, Poor Reliability

Dear would-be cell phone owner:
I do not recommend starting off your cell phone experience with Verizon Wireless. My Father and I signed up with Verizon over a year and a half ago and since then there have been nothing but problems. My Father's...

Pros: Absolutely NONE
Cons: Absolutely the worst automated CS system ever conceived by mankind

Under NO circumstances would I recommend Verizon for anything, especially Business DSL service. Never in my life have I had to endure the kind of 'support' as given by this company in regards to business accounts. I ordered a Business DSL line for my ...

Pros: Best reception of any provider; Excellent customer service with local reps; deals on new phones.
Cons: Somewhat pricey, (you get what you pay for- well worth it)

They have again proven to me why I would never switch cell phone carriers.  Their customer service is AAAA No. 1!!! and has been for all of the 9-10 years I have been with them.  I called on the last day of my billing cycle because my 2nd line, (sons), went way over the out of network 500 text allowance we had- $150. worth! And also had gone over $110. last billing cycle. (New girlfriend)  This was our fault, not theirs, that I didn't change the plan once I saw it going over 1.5 months ago.  The very pleasant customer service rep not only backdated the change to the beginning of this cycle, but also gave me credit for the text overages ont he last bill!!  Now that's service!
Plus I get service where other phones don't- this has been proven time and time again over the years.  I will never switch!!  Highly recommended.

Pros: polite, for what it's worth
Cons: did nothing to remedy a problem of their own making

I got a new cell phone intended to be a Christmas present for my daughter to replace her old one. When I picked up the new phone, the Verizon moron said he needed to activate the phone for a minute, during which time the phone my daughter uses now would be deactivated. After deactivating her old phone, he tells me "Oh, that's an old phone... I can't reactivate it". So my daughter, who lives 100 miles away, suddenly has no phone service, doesn't know it, and I have no way to tell her. All the guy can do is say he's sorry. Shouldn't he have checked FIRST? I hoped a call to Verizon customer service could re-activate her phone, or at least offer to give her a replacement in the meantime. Nothing was offered... zip... nada. I ended up driving the 100 miles to give her an early Christmas present just so she'd have a phone. I have nothing to put under the tree for her now, and I hope the Verizon people find a duly-earned lump of coal under their tree. As soon as my contract is up, I'm done with these guys.

Pros: good coverage area but roaming will cost a fortune
Cons: Forget calling billing there clueless

I don't recommend them there customer support and billing both pass you from one person to the next
and billing doesn't even understand how they bill and cant explain there billing. there prepaid will hassle you when your minutes get low to buy more minutes