General Reviews of Verizon Customer Service

Pros: Cannot think of a single thing.
Cons: Poor customer service and total disregard for customers.

Keep moving! Don't do it! You WILL REGRET IT! I got the service and then they lied about the services that I would get, the charges that would appear on my bill and then tell me that I would have to cough up more money just to get what was promised. I have written to my states attorney general and contacted my attorney to see what if any recourse is possible. Don't even try to go through customer service, it is impossible to deal with lackeys.

Hopefully the new spectrum that is being opened up will be bought by someone (like Google) that will offer service that isn't locked. I know that people worry that Google may be too big but Verizon Wireless is evil. I HATE THEM!

Pros: Decent coverage area.
Cons: Terrible customer service. Can't recommend them to anyone.

We've been a Verizon customer for a number of years, but we'll be dropping them like a hot potato when our contract runs out. They have fairly decent coverage in PA, but their customer service is jaw droppingly awful. Billing errors by the dozen, and lots of luck getting them fixed. Also, when we re-upped for a new plan, on our next bill they charged us for exceeding our alloted minutes (we've never even come close to doing that). We called and they said it was caused by re-upping the plan. We asked if they thought it was a tad odd that we'd get penalized for being a loyal customer? They're response: too bad. Wrote them an e-mail with the same points. They're response: yep, we sure did charge you. But that's too bad.

I can't say if other cellular services are any better, but I know I'll be finding out when our contract is up.

Pros: Good phone plans
Cons: Horrible customer service

Verizon was my first cell phone and in the beginning I had no problems and their rates were low even though the down-payment was high. When I tried to switch my verizon account into my husband's name my husband asked them to change our plan to one that had more free minutes. Instead they changed it to some off-the-wall plan and said we owed them more than 3,500 dollars for the next two months. When my husband called to complain they told him he didn't have the authority to change the account, because it was in my name still. They also sent the bills to the wrong address and were unable to provide the recorded conversation in which my husband supposedly changed the plan, and apparently they let him do it illegaly, since he had no authority with the account.

Pros: was happy with verizon prior to this experience
Cons: verizon billed on last day to cancel-- emails not answered by wirefly or verizon

I was happy with my verizon phone and service until ordering a new camera phone through wirefly. My service through verizon included free calls to Canada, which was the main reason for purchasing the plan originally. When ordering the new phone from wirefly, I specifically asked if I would be on the same plan with free calls to Canada. The girl did not know and called her supervisor who said absolutely yes. On that authority, I ordered the phone. VERIZONS complicity in this transaction, was by not sending the bill until the very last day I could cancel the contract. By the time it was sorted out, it was past the 15 days, so now I'm stuck with a year of having to pay 25 cents a minute extra for calls to Canada. Neither wirefly or verizon return emails or calls.
You can bet that after my contract is up, I'll be switching to cingular, without a wirefly phone.

Pros: None that I can think of.
Cons: Everything having to do with customer service!

Since Verizon installed a new tower in our area, (Grangeville, Idaho),  many rural customers no longer get service at all!  Three to 4 bars were the norm, now we are lucky to get 1 and hopefully a call will not be dropped!  I have called twice to ask for something to be done.  I wanted to talk to the service tech, but was told that was not done!  The last time I talk to a customer service rep, I was told that maybe I should switch to Inland Cellular for better reception!  I have 2 trouble ticket numbers for my troubles!  The service in my house is really bad, I can go 20 feet to the west outside of my house and get great service!  I would not recommend Verizon to anyone, because of the terrible customer service and cell service we have gotten in the last year.

Pros: None that I can think of.
Cons: ALL of this company! Frequent service problems, lousy customer service, and constantly increasing costs.

If you have ANY reason whatsoever to contact Verizon you are in trouble. Wait times are excessive, assuming you can get into the right tel number. The bill states: Questions about this bill? Call this number ***-***-****. Unfortunately, when you get an agent (not an easy feat) she says, "Oh, I have no visibility into billing statements, I'll transfer you - - ". Then another hours long wait. If things like this were isolated incidents, it would be one thing, but this is SOP for these SOBs.

I'd say if you get any Verizon service, be prepared to keep it because you won' t be able to even cancel it.

Pros: faster internet
Cons: Horrific hold times. Over charges. Billed for services never ordered. Lied to repeatedly.

While signing up for verizon I was promised a free cable box for a year. When I got the first bill I was charged for the box and two additional services. Not a big deal. The intentionally horrific wait time on hold was making my blood boil. They refused three times to give me the original deal. Each time they put me on hold for 7 to 8 more minutes. Total phone time to address this problem ONE HOUR TWELVE MINUTES ! The criminal part is, I just saw today that Verizon took the full amount out of my checking account! A former employee told me this is  INTENTIONAL. Most people due to jobs or family or limited phone minutes or battery life can't hold that long and just give up and let Verizon steal thier money. It's hasn't even been a month and I so regret ever doing business with Verizon.

Pros: good coverage area but roaming will cost a fortune
Cons: Forget calling billing there clueless

I don't recommend them there customer support and billing both pass you from one person to the next
and billing doesn't even understand how they bill and cant explain there billing. there prepaid will hassle you when your minutes get low to buy more minutes

Pros: AVOIDVERIZON. THE LONGER USTAY WITH VERIZON THE MORE YOU WILL REGRET INSPECT YOUR BILLS!
Cons: poor service, bad faith, fraudulent billing practices, false credit reporting, harrassing collection methods, lawless disregard

After paying off Verizon and switching2 AT&TCingular, Verizon fraudulently reported unsubstantiated debt to my credit report "Charged Off" AVOID VERIZON !

Pros: There are no pros
Cons: Most expensive wireless plans available

Was switching to Verizon Wireless. I should have stayed with T-Mobile. I have heard of homes being referred to as a "Money-Pit" but never thought something as tiny as a cell phone could be called the same thing.

www.verizonsux.com

Pros: polite, for what it's worth
Cons: did nothing to remedy a problem of their own making

I got a new cell phone intended to be a Christmas present for my daughter to replace her old one. When I picked up the new phone, the Verizon moron said he needed to activate the phone for a minute, during which time the phone my daughter uses now would be deactivated. After deactivating her old phone, he tells me "Oh, that's an old phone... I can't reactivate it". So my daughter, who lives 100 miles away, suddenly has no phone service, doesn't know it, and I have no way to tell her. All the guy can do is say he's sorry. Shouldn't he have checked FIRST? I hoped a call to Verizon customer service could re-activate her phone, or at least offer to give her a replacement in the meantime. Nothing was offered... zip... nada. I ended up driving the 100 miles to give her an early Christmas present just so she'd have a phone. I have nothing to put under the tree for her now, and I hope the Verizon people find a duly-earned lump of coal under their tree. As soon as my contract is up, I'm done with these guys.

Pros: Prompt cashing of your payment checks.
Cons: Phone service. Customer service. (attitude that you should be thankful they even answered the phone)

I've been a Verizon customer for over 10 years. Service used to be great. But that was 2 years ago. FULLY 1/3 of ever call I make now drops within the first 60 seconds. Verizon's response - "Tough!" Their business has grown to the point that they could not care less about customer satisfaction. Talk about moving to a competitor that will provide better service and it's "Do you want to disconnect today?" You bet. The cancel fee is well worth dumping this crappy service!

Pros: Great reception.
Cons: Lack of customer service. Rude, incompetent and generally unhelpful.

We have used Verizon for over 7 years, mostly because they have the best reception. But, wait until you have a problem and need to upgrade or fix a bill or change a phone!!! They hire the most incompetent, rudest people on earth. The lines are long in the stores, so they try to pass you off to other stores. Then, they claim to fix your problem and months later, you are still trying to fix your bills!! The only qualification for a job at Verizon is a pulse!! (and it only has to be a weak one, at that.)

Pros: they know how to extort money from their customers
Cons: terrible service and unethical

Verizon is unethical. They mischarged me and argued with me about it, even after I had already resolved the issue with a customer service rep. They are unethical. I feel like they steal. Customer service is terrible!

Pros: Best reception of any provider; Excellent customer service with local reps; deals on new phones.
Cons: Somewhat pricey, (you get what you pay for- well worth it)

They have again proven to me why I would never switch cell phone carriers.  Their customer service is AAAA No. 1!!! and has been for all of the 9-10 years I have been with them.  I called on the last day of my billing cycle because my 2nd line, (sons), went way over the out of network 500 text allowance we had- $150. worth! And also had gone over $110. last billing cycle. (New girlfriend)  This was our fault, not theirs, that I didn't change the plan once I saw it going over 1.5 months ago.  The very pleasant customer service rep not only backdated the change to the beginning of this cycle, but also gave me credit for the text overages ont he last bill!!  Now that's service!
Plus I get service where other phones don't- this has been proven time and time again over the years.  I will never switch!!  Highly recommended.