General Reviews of Verizon Customer Service

Pros: not a long waiting for representatives, who are friendly. However, check the Cons.
Cons: Friendly voice does not mean anything, when nobody knows right answers to your questions!

I recently moved from California to Texas (College Station). I wanted to have a phone line, even though I use my cell phone more often.
I have a phone line service with the Verizon about 10 days. Interestingly, my phone number is not registered in their system yet. I called to add a feature for a long distance, but according to a person I talked with, I only can do that on the web. However, I cannot do it, because my number is not registered with them. What kinds of company is this?
I think the representatives do not have enough knowledge to handle the request of customers. I was switched to the different department for no reason. They even cannot connect you to the right department either.
I do not believe this can be the first impression for the Verizon. I do not recommend this company to anybody.

Pros: Great reception.
Cons: Lack of customer service. Rude, incompetent and generally unhelpful.

We have used Verizon for over 7 years, mostly because they have the best reception. But, wait until you have a problem and need to upgrade or fix a bill or change a phone!!! They hire the most incompetent, rudest people on earth. The lines are long in the stores, so they try to pass you off to other stores. Then, they claim to fix your problem and months later, you are still trying to fix your bills!! The only qualification for a job at Verizon is a pulse!! (and it only has to be a weak one, at that.)

Pros: The fastest internet you can find, excellent cell phones, the best picture for your TV.
Cons: They lie, cheat, and steal.  Very dishonorable way to run a business. 

The Verizon bundle service for telephone, Internet, cell, and television.  sounds like a good solution for anyone who wants to simplify and economize.  The service is of high quality and just paying one bill seems to be a wonderful solution.  However, it seems to NOT work that way.  They NEVER combined the bill unless you put up a fight.  They will forget about any discounts and send your bill(s) at various times of the month to confuse you.  Finally, if you move they will double bill you and send a "late" payment notice to a collection agency because your change of address seemed to "get lost" and the very polite person at Verizon will NEVER admit to Verizon's "bait and switch" billing practices to correct their error.  Nice service HORRIBLE customer service.  Perhaps even criminal. 

Pros: There are no pros
Cons: Most expensive wireless plans available

Was switching to Verizon Wireless. I should have stayed with T-Mobile. I have heard of homes being referred to as a "Money-Pit" but never thought something as tiny as a cell phone could be called the same thing.

www.verizonsux.com

Pros: Prompt cashing of your payment checks.
Cons: Phone service. Customer service. (attitude that you should be thankful they even answered the phone)

I've been a Verizon customer for over 10 years. Service used to be great. But that was 2 years ago. FULLY 1/3 of ever call I make now drops within the first 60 seconds. Verizon's response - "Tough!" Their business has grown to the point that they could not care less about customer satisfaction. Talk about moving to a competitor that will provide better service and it's "Do you want to disconnect today?" You bet. The cancel fee is well worth dumping this crappy service!

Pros: was happy with verizon prior to this experience
Cons: verizon billed on last day to cancel-- emails not answered by wirefly or verizon

I was happy with my verizon phone and service until ordering a new camera phone through wirefly. My service through verizon included free calls to Canada, which was the main reason for purchasing the plan originally. When ordering the new phone from wirefly, I specifically asked if I would be on the same plan with free calls to Canada. The girl did not know and called her supervisor who said absolutely yes. On that authority, I ordered the phone. VERIZONS complicity in this transaction, was by not sending the bill until the very last day I could cancel the contract. By the time it was sorted out, it was past the 15 days, so now I'm stuck with a year of having to pay 25 cents a minute extra for calls to Canada. Neither wirefly or verizon return emails or calls.
You can bet that after my contract is up, I'll be switching to cingular, without a wirefly phone.

Pros: Decent coverage area.
Cons: Terrible customer service. Can't recommend them to anyone.

We've been a Verizon customer for a number of years, but we'll be dropping them like a hot potato when our contract runs out. They have fairly decent coverage in PA, but their customer service is jaw droppingly awful. Billing errors by the dozen, and lots of luck getting them fixed. Also, when we re-upped for a new plan, on our next bill they charged us for exceeding our alloted minutes (we've never even come close to doing that). We called and they said it was caused by re-upping the plan. We asked if they thought it was a tad odd that we'd get penalized for being a loyal customer? They're response: too bad. Wrote them an e-mail with the same points. They're response: yep, we sure did charge you. But that's too bad.

I can't say if other cellular services are any better, but I know I'll be finding out when our contract is up.

Pros: there are none
Cons: everything about them

Verizon customer service-- the entire customer service infrastructure-- is the worst I have ever experienced. I consider them responsible for taking a few years off my life. Although you may talk to one or two people who are "nice," in general the system is a convoluted mess, run by people who are unaccountable, irresponsible, and careless-- because they can, they are a monopoly.

I hate Verizon with a passion and would do anything to avoid using their service.

Pros: None
Cons: Terrible customer service.

Verizon Service & Customer Service Suck! I hate Verizon. The service is terrible. I live 8 miles from downtown Sacramento & still can't get good service. Many dropped calls at my house. I called to complain several times. One of the calls - after being transferred & put on hold for over an hour, I finally got to a supposed tech. About a week later they leave me a message saying the cell site has been repaired. BS! They're too cheap to put in a new cell site, which would of solved the problem for me & thousands of others. My signal strength is still weak - one or two bars. I won't recommend Verizon. I'm still having problems.

Pros: faster internet
Cons: Horrific hold times. Over charges. Billed for services never ordered. Lied to repeatedly.

While signing up for verizon I was promised a free cable box for a year. When I got the first bill I was charged for the box and two additional services. Not a big deal. The intentionally horrific wait time on hold was making my blood boil. They refused three times to give me the original deal. Each time they put me on hold for 7 to 8 more minutes. Total phone time to address this problem ONE HOUR TWELVE MINUTES ! The criminal part is, I just saw today that Verizon took the full amount out of my checking account! A former employee told me this is  INTENTIONAL. Most people due to jobs or family or limited phone minutes or battery life can't hold that long and just give up and let Verizon steal thier money. It's hasn't even been a month and I so regret ever doing business with Verizon.

Pros: None that I can think of.
Cons: Everything having to do with customer service!

Since Verizon installed a new tower in our area, (Grangeville, Idaho),  many rural customers no longer get service at all!  Three to 4 bars were the norm, now we are lucky to get 1 and hopefully a call will not be dropped!  I have called twice to ask for something to be done.  I wanted to talk to the service tech, but was told that was not done!  The last time I talk to a customer service rep, I was told that maybe I should switch to Inland Cellular for better reception!  I have 2 trouble ticket numbers for my troubles!  The service in my house is really bad, I can go 20 feet to the west outside of my house and get great service!  I would not recommend Verizon to anyone, because of the terrible customer service and cell service we have gotten in the last year.

Pros: Good phone plans
Cons: Horrible customer service

Verizon was my first cell phone and in the beginning I had no problems and their rates were low even though the down-payment was high. When I tried to switch my verizon account into my husband's name my husband asked them to change our plan to one that had more free minutes. Instead they changed it to some off-the-wall plan and said we owed them more than 3,500 dollars for the next two months. When my husband called to complain they told him he didn't have the authority to change the account, because it was in my name still. They also sent the bills to the wrong address and were unable to provide the recorded conversation in which my husband supposedly changed the plan, and apparently they let him do it illegaly, since he had no authority with the account.

Pros: They do answer the phone when you call.
Cons: The result is the same as if they hadn't answered the phone.

Talking to Verizon customer service people is guaranteed to make you crazy... make you want to kill someone... shoot your blood pressure through the roof! DO NOT get Verizon phone service if you have a heart problem, because you WON'T survive talking to their "customer service" people! Whatever the problem you're having, they CAN'T help you. If you ask to speak to a supervisor, they always follow the same routine: they put you on hold for a few minutes, come back and tell you that a supervisor will call you back. You will NOT get a call back. Tried that 4 times; they never called back.

Talking to Verizon customer service is frustrating, always unproductive, and the worst part, perhaps, is that they will talk to you in a tone of voice that shows they think YOU'RE the idiot!

Pros: AVOIDVERIZON. THE LONGER USTAY WITH VERIZON THE MORE YOU WILL REGRET INSPECT YOUR BILLS!
Cons: poor service, bad faith, fraudulent billing practices, false credit reporting, harrassing collection methods, lawless disregard

After paying off Verizon and switching2 AT&TCingular, Verizon fraudulently reported unsubstantiated debt to my credit report "Charged Off" AVOID VERIZON !

Pros: nada
Cons: everything you could possibly think of a bad experience.

So many hidden charges, when they installed the box left a huge hole on my apartment wall used silicone to cover it up. Different foreign charges are on my bill for the company called USBI I never thought I was paying for it for 6 months 21.35 each month since dec! put a block on it but next month another charge went through from the same company! It would take HOURS!!!! for customer service! I wish I had not left optimum! HAte this company!!!! Bad bad bad! I was very stressed dealing with them!