General Reviews of Verizon Customer Service

Pros: not a long waiting for representatives, who are friendly. However, check the Cons.
Cons: Friendly voice does not mean anything, when nobody knows right answers to your questions!

I recently moved from California to Texas (College Station). I wanted to have a phone line, even though I use my cell phone more often.
I have a phone line service with the Verizon about 10 days. Interestingly, my phone number is not registered in their system yet. I called to add a feature for a long distance, but according to a person I talked with, I only can do that on the web. However, I cannot do it, because my number is not registered with them. What kinds of company is this?
I think the representatives do not have enough knowledge to handle the request of customers. I was switched to the different department for no reason. They even cannot connect you to the right department either.
I do not believe this can be the first impression for the Verizon. I do not recommend this company to anybody.

Pros: good cell coverage
Cons: having the feeling you have been cheated by the company with the most expensive service

When buying a Verizon phone don't count on getting the rebate. I filled out my rebate form and sent in the receipt and cut off the label on the box. After going through all this trouble about a month later I received a letter from Verizon stating that they could not process my rebate because I did not include the UPC label.I called the rebate center and Verizon Wireless and they said they could not help me. I then went to the Verizon store to cancel my service.After giving my reason for terminating my service the salesman said the exact same thing had happened to him even though he , like I , specifically remembers cutting off the UPC label and mailing it in. He said that he was having trouble resolving his issue but assured me he would take care of my problem . I haven't heard back from him . It is not worth $50 for me to pursue this issue any further. If you are buying a phone from Verizon and cant afford it with out the rebate , I suggest you don't buy it .

Pros: They do answer the phone when you call.
Cons: The result is the same as if they hadn't answered the phone.

Talking to Verizon customer service people is guaranteed to make you crazy... make you want to kill someone... shoot your blood pressure through the roof! DO NOT get Verizon phone service if you have a heart problem, because you WON'T survive talking to their "customer service" people! Whatever the problem you're having, they CAN'T help you. If you ask to speak to a supervisor, they always follow the same routine: they put you on hold for a few minutes, come back and tell you that a supervisor will call you back. You will NOT get a call back. Tried that 4 times; they never called back.

Talking to Verizon customer service is frustrating, always unproductive, and the worst part, perhaps, is that they will talk to you in a tone of voice that shows they think YOU'RE the idiot!