Highest Rated Review by the Community
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Sep 08 '01
Pros: Keeps you connected with your family.
Cons: Keeps you connected with your family.
Summary: THE FAMILY PLAN and HOW IT WORKS The Verizon family plan works like all the major carriers plans ~~ you have two or more phones in one family that can call each other for free. Some plans have unlimited free calling and others have a ... read more
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Oct 14 '05
Pros: Great tower coverage
Cons: Liars as salesman
Summary: My house of 3 switched to Verizon in the winter of 2003 because of tech problems with our previous provider. We shopped around and ended up at the kiosk for Verizon. Overall things started out ok. The worse thing at first was that since we were ... read more
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Aug 30 '05
Pros: none
Cons: Bad product, bad service, booby traps to force you to extend your contract
Summary: The first thing one needs to understand about Verizon is that customer service is a kind of stepchild that receives cursory attention only in lulls between sales pitches. The second thing is that the cell phones they offer free are crap. The third ... read more
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Apr 19 '04
Pros: Coverage
Cons: Sketchy customer service
Summary: I've had Verizon service since moving to Seattle in August '02, and their coverage is very reasonable if you have a good phone. I haven't gone off their digital network anywhere in the city -- although I've yet to find any carrier that covers Capitol ... read more
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Mar 09 '04
Pros: Great people
Cons: Poor coverage, crippled phones.
Summary: I find the people at Verizon to a joy to work with. However their system is so pathetic that I will be forced to switch to a new provider as soon as my commitment expires. I have had up to a dozen phones with Verizon all the way back to the ... read more
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Dec 27 '03
Pros: Most functional cell phone service across the country.
Cons: Generally good customer service but some reps get a bit arrogant at times.
Summary: I live in the Tacoma area but travel often. One critical factor for cell phone service is the amount of towers. With Verizon, I have had a good signal where the other carriers failed. In the Tacoma area, the signal strength has been great. Even ... read more
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Jul 30 '03
Pros: Ads and offices everywhere, friendly employees
Cons: Poor coverage north of Seattle, poor policies, poor customer service.
Summary: I'm writing this review so that others don't have the misfortunes that I did. I'm amazed at the numb ... read more
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May 16 '03
Pros: Absolutely outstanding service everywhere in comparison to other carriers.
Cons: Fairly frequent billing issues, not credited immediately.
Summary: Over the last several years, I have had the chance to experience many different cellular service carriers. I started with Airtouch (prior to Verizon merger), Voice Stream (prior to T-Mobile merger), AT&T (prior to Cingular merger), and finally Verizon ... read more
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Apr 08 '03
Pros: Great coverage, ease of ordering service, great deal on phones
Cons: It drops calls in some areas of my house.
Summary: First of all, Verizon was one of the only providers who would give me 2 lines of service without a deposit, so that made me extremely happy. I decided to go with their service though because they seem to have the most extensive coverage throughout the US ... read more
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Jun 04 '02
Pros: Works fine in Seattle.
Cons: No service on parts of Bainbridge Island or Poulsbo. TERRIBLE, ARROGANT, USELESS customer service.
Summary: I recently moved from the San Francisco Bay Area to Bainbridge Island. At my home in SF, Verizon often dropped calls. It has always worked best on long distance calls for me.
At my home on Bainbridge Island, a suburb of Seattle, I get no reception ... read more
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May 12 '02
Pros: Awesome coverage. Excellent customer service.
Cons: Plans are a little bit pricey.
Summary: I have been with Verizon Wireless for two years and have NEVER had a problem with them! My coverage area went from great to excellent to awesome! I have contacted customer service via phone and e-mail to change plans and/or inquire about additional ... read more
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Feb 01 '02
Pros: Wide service area; good service plans; friendly, helpful customer service
Cons: Local coverage isn't perfect; occasional glitches with MobileWeb service
Summary: Rather than droning on and on about all of the virtues of Verizon Wireless's service, maybe this anecdote will give you an idea:
My girlfriend used to work for Verizon. She now works for a competing carrier. That carrier gives their ... read more
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Sep 13 '01
Pros: Superb Customer Service, Good Coverage
Cons: ~*~
Summary: My husband and I have experienced multitudes of interaction with various customer service representatives from Verizon Wireless ~ Everett/Seattle Region. In every instance the person helping us has exceeded our expectation for exceptional ... read more
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Sep 11 '01
Pros: #1 in Coverage (Local and National),
Excellent Customer Service,
Worry Free Price Plan Flexibility
Cons: In Seattle, text messages can only be received on your phone (not sent).
Summary: Coverage:
*Extensive Home Calling Area - I don't have to worry about being out of a certain area before placing a call (especially long distance calls).
*Unlike other service providers, there are not additional charges when your phone switches ... read more
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Aug 05 '01
Pros: Lots of features at a great price.
Cons: Confusing (aren't all wireless plans?), poor customer service.
Summary: This review is intended for those in the Seattle area who are considering a Verizon Wireless plan. Rather than repeat full specs and plan details, I have focused on describing my overall experiences so that potential customers can get a sense of what ... read more
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