General Reviews of MCI Worldcom Customer Service

Pros: Nice logo.
Cons: See review.

After over a month of trying to get my long distance business away from MCI, and their telling me it would take 2 weeks to make a switch to Working Assets, they STILL haven't done it. BUT they have figured out how to switch my MCI long distance service to their regular--read: most expensive--long distance plan in the interim. Today, after a 2 HOUR wait, I finally spoke to an apparently Indian service supervisor who offered me an $18 credit, apologies, and a two week wait for the switch to take affect . . . All this time, a Working Assets rep was with me on the line. When we hung up I talked to her supervisor and offered her kudos. W.A. deserves the business; MCI is pathetic.

Pros: Yes, you read them all correctly. NONE!
Cons: Two words: customer service.

with most of the bad reviews here. Forget all the negatives. You only need to look at one, and that is their customer service. It is absolutely horrific. If you can get someone that speaks English you're lucky. It took us 3 calls to get the correct service we asked for, and 3 more to cancel it. I cannot say enough bad things about MCI. I wrote them multiple emails commenting on their service, and after receiving 3 form letters where the sender obviously hadn't read my emails, I told them it is now my mission to spread by word of mouth how awful their service is. That mission starts here!