General Reviews of MCI Worldcom Customer Service

Pros: Are there any?
Cons: Poor customer service, shady contract

When an MCI WorldCom representative showed up at my husband's work, they presented an offer we thought was great for our needs. A free Nokia 5180 was dangled under his nose and a $10.50 re-occuring credit was pitted against their regular $24.95 a month...

Pros: NONE WHAT SO EVER
Cons: They Will LIE They Will Cheat They Will Treat The Customer Like Cr*p

Do you like stress? Do you love headaches? Do you love banging your head against the wall in total and utter frustration? If so, then MCI Worldcom Wireless is most definitely the company for you. Their service is spotty; their customer care is...

Pros: Absolutely NONE. NONE, DO YOU HEAR ME?!
Cons: Unconscionably incompetent management, billing, customer service.

I only wish I would have read these opinions before I would have signed up for the service. I have never had a problem with MCI long distance, although I know a lot of others have. Unfortunately, Worldcom wireless is absolutely the most poorly managed,...

Pros: Absolutely None!!
Cons: Poor signal, horrible customer service, and lack of customer support in any form

Here is a copy of a letter that I wrote to MCI WorldCom Wireless. Never have I been so distraught with a companies customer service, or lack thereof, as I am with WorldCom. I only hope that nobody else ever has to contribute this much energy to...

Pros: none
Cons: terrible customer service, worse billing system

As a travelling consultant I have been relocating every 9-12 months for the past 5 years. Because of this I have learned a thing or two about cellular phones and cellular providers. I've had Alltell, Intelos, MCI Worldcom Wireless, and Sprint as...

Pros: price; company had a booth inside my office building
Cons: reaching customer service; billing; customer service attitude

MCI moved a booth into my office building and they had a great plan for our employees. I called someone that I knew that worked for AT&T and he told me to stay away from MCI because they had a lot of customer service complaints. My response was, well...

Pros: No Bill!
Cons: Everything!

I got this great deal in the mail last year - a spiffy-looking new phone, FREE! Activation, FREE! Nationwide long-distance! No roaming! First month, FREE! 180 anytime minutes, FREE! Only $29.95 a month! Detailed billing! Phone tracks minutes used!...

Pros: good free phone & plan, uses AT&T network
Cons: Unbelievably poor and incompetent service

It's been two weeks since I replaced a stolen phone. It looks like I'll never again make a cellphone call with Worldcom Wireless.

I had immediately called to report the stolen phone. They suspended the service. The next day, I obtained a...

Pros: None - you will be pitifully grateful if they ever get anything right.
Cons: Don't believe me? Please read the blow by blow account. You'll laugh, you'll cry ....

When I purchased my mobile phone, I signed up for direct payment.

This request was ignored, and I started receiving requests for payment.

I called up on 28-Sep-2000 [representative: Pamela x1545], paid my bill, and requested again...

Pros: couldn't tell you
Cons: inaccurate billing, poor service

I activated an account with MCI worldcom last march and have had nothing but problems ever since. I've done everything i can think of to fix my problems but nothing has helped. Instead of typing my complaint over again, I am going to just paste a copy...

Pros: None
Cons: Incompetent sales reps. Fraudulent tactics. Lost orders

I would love to be writing a review on how I think the Worldcom Wireless service compares or how their rate plan compares to others, but unfortunately, Worldcom Wireless has lost my two orders for service and I'm not masochistic enough to think that I...

Pros: None
Cons: Shady billing practices

MCI has absolutely the worst billing practice and customer service. I was using MCI as my cellular phone provider for exactly one year and cancelled the plan as soon as my contract was up.

The problem I had with their billing was that 10...

Pros: ABSOLUTELY, POSITIVELY NONE!
Cons: Pretty much everything but ESPECIALLY THE CUSTOMER SERVICE!

From the experiences I've had with both my fiance's cell phone service and mine in the past year alone, I have come to think that all cellular services are full of #@%@! However, MCI - Worldcom Wireless, by far and large TOPS THE CHARTS!

None...

Pros: Prompt billing
Cons: Reprehensible customer service, Shady deals, Incompetent management

Trust your Epinions, friends. I should have remembered to look up some reviews on MCI Worldcom Wireless before I plunged into the hell that is dealing with them.

My MCI Worldcom nightmare started with an early-morning telemarketing call about...

Pros: pros? oh yeah, more peak hour minutes
Cons: cust. serv. reaks, bad signal in other places compared to verizon.

After canvasing from either going through cingular wireless, a t & t wireless or worldcom wireless, my friend who sells cell phones and cell phone providers told me that it's better to get MCI worldcom wireless because of the price and the off-peak...

Pros: NONE
Cons: Takes forever to get anyone. Can't help will your problems.

MCI Worldcom has the worst customer service I have ever had to deal with. I have had to call them 3 times since I have had the wireless service. The first time I called it took 20 minutes to finally get to talk to someone. The second time, I never did...

Pros: none at all
Cons: Customer service is asleep You will pay wrongful charges just to protect you credit

Those bastards!

I was called by a MCI rep in August 2001. They asked me how much I paid for local phone service. I told them '$28 a month'. They promised me service at $19 a month. I said 'sure.'

Of course when I said $28 that...

Pros: none
Cons: all

My Husband and I bought cellular plans to talk to each other (mobile-to mobile),charges to each others mobile phone were free within our local area.
We paid $20.00 initiation each + $29.99 per phone (nokia). The plan was $ 29.99/month.

We...

Pros: The service plan selected did provide a free albeit outdated telephone.
Cons: Poorest customer/billing services I've had. Often no way to reach live operator.

What is wrong at Worldcom customer and billing services? My scathing review is based upon not one, but numerous repeated billing errors and frustrating interactions with this company. I started "service" with Worldcom Wireless in March, 2000, and...

Pros: None!!!
Cons: Worldcom Wireless needs to be put out of business.

I signed up for Worldcom Wireless service in
December of 2000. I signed a 2 year contract with a "option out" at one year with no penalty. That should have been my first clue. Why not just have a one year contract? Maybe you will forget about...

Pros: None
Cons: Avoid at all costs, literally!!!

Why anyone would join with MCI is beyond me. MCI along with its evil brother Spirit are the two most harassing telecommunication companies out there. Even not being an MCI customer, you get bombabrded with calls, in my case at 8:30ish or 9 in the morning...

Pros: ATT service
Cons: WorldCom Billing, Customer Service

Please refuse to do business with WorldCom Wireless. Customer service was HORRIBLE because you waited 20 minutes at the least waiting to speak to a customer service rep. When the rep came to the line, he or she was very rude, uncooporative, and clueless....

Pros: none.
Cons: Enron-style accounting when it comes to your bill.

I needed to read only a couple of the previous posts here to confirm that I wasn't the only one experiencing bad service from MCI Worldcom. Here's my story...

I live in Dallas, TX. Back in May of 2000 I signed up for Worldcom wireless...

Pros: Easy to sign up
Cons: Hard to get away

This is an update on my last review of WorldCom and since then, things have taken quite an ugly turn for this company...

Anyway, it's been almost a year since I turned off my cell phone and I'm still getting bills. It finally ticked me off...

Pros: Decent Local Service
Cons: Customer services non-existent and no roaming

Customer service is the worst possible. I have had my phone since Mid January and have not received a bill yet. Long hold times and runarounds is all you will get when you call. I have called three times and have been given different answers every...

Pros: They are great marketers, too bad they can't deliver on their promises.
Cons: All aspects of the "service" Worldcom provides

I can't stress this enough - avoid this company at all costs. I signed up for wireless service in September 2001. Worldcom sent me a phone. The phone displayed roaming right out of the box at my house. I returned that phone and was promised a new phone....

Pros: There are no pros whatsoever.
Cons: Unreasonably long hold times, uneducated reps, inconsistent answers, no follow-through.

Like many other posters here, I signed up with WorldCom wireless due to a promotion that sounded wonderful on the phone. Free Motorola phone, free activation, only $30.00/month.

I was told my a supervisor on the day that I signed up that I...

Pros: Good local service, decent price
Cons: Customer Service, billing

After trying AT&T and Nextel (each for a year period), I decided to give MCI a shot. (I live in NYC, so result in your area may vary.)
I use my cell 2-3 times a day, more on the weekends. Most of the time the local coverage from MCI is adequate,...

Pros: None
Cons: Mismanaged Customer Support, Incorrect or misleading phone numbers, unhelpful, uninformed reps

It's quite obvious from the numerous reports listed here that I am not alone in my problems with Worldcom Wireless.

My chief complaint stems from the fact that I have been stuck with a broken cell phone for almost 2 months now, and Worldcom...

Pros: Good signal/voice quality, good price
Cons: Worst cust. service I've ever seen. Took 6 months to cancel service

I got sick of Cingular's service and found the MCI Worldcom plan to be more attractive. I'd get a new phone and more minutes for the same price. It was a two year contract which I didn't like but it had an "11 month out" option. The sales guy told me...

Pros: none
Cons: EVERYTHING

i signed up when mci first started up and from what i've heard they have yet to improve in the slightest bit. they've only gotten worse.
their plans sound great at first but then your bills arrive.
i was charged for 3, THREE pagers i never...

Pros: ok signal strength (provided to them by Verizon.) So way pay MCI?
Cons: Next to impossible to connect with their Customer Service. Plus billing errors.

For weeks I have tried to call MCI WCOM Customer Service. The recording states they are unable to handle calls due to upgrades they are making to their system and volume of calls. Well they must have been working on their upgrades for the last two...

Pros: ABSOLUTELY NONE
Cons: EVERYTHING SUCKS ESPECIALLY CUSTOMER SERVICE AND BILLING

I'm just gonna echo what everybody else has said here, but MCI Worldcom is definitely in cahoots with Satan, if their billing and customer service practices are any evidence. For the first 3 months I had service, I never received a single bill, then I...

Pros: None
Cons: Poor customer service, Inaccurate and incomplete billing.

I signed up for a wireless phone from Worldcom after a sales rep called my home in December 2000. I de-activated service as soon as my 12 month service agreement was up. When I signed up, my agreement included 1000 off-peak minutes, free for the first...

Pros: cheap
Cons: you get what you pay for!

aged1200@yahoo.com is generating a list for a class action against worldcom.

I live in Texas. I chose worldcom because it had free long-distance and roaming. If I could turn back time...
My story matches most I have read here. No bill...

Pros: None
Cons: Too many to list

Since my girlfriend signed up for service with MCI on one of their cell phone contracts, she has had nothing but trouble. Her original plan, an "AT&T" plan, was so bad that she was unable to talk on her phone for more than a few minutes before the...

Pros: hmmm....cannot really think of any
Cons: plans that don't exist, delayed billing, and promises not kept...

I have read some of the reviews..and I really hate to say this about the Wireless dept...but it is right..I had the worldcom wireless for over a year and half...and from the start I was never really on the plan that I signed up for...and when I tried to...

Pros: None
Cons: Extremely poor customer service, when you do get through. Horrible billing.

I have WorldCom Wireless in the Cincinnati area. Reception is ok, but you will loose calls when you are in buildings. The rates are good, but it is not worth the billing hassle. I am now on my second check that I have sent to them that has not come off...

Pros: None
Cons: Worldcom deserves to go Bankrupt

Words do not do justice to the sheer misery of doing business with Worldcom. Their billing practices ought to be outlawed (if they are not already illegal), their customer service is deplorable, and their service and management stink.

I...

Pros: MCI is efficient and offers up to 5,000 dividend miles for joining
Cons: none to the date.

Recently, I signed up for US Airways dividend miles program. along with it came the chance to switch my long distance provider, obtain 5,000 dividend miles, and get a free $50.00 prepaid phone card. This may sound too good to be true, but it isn't. The...

Pros: Absolutely Nothing! Avoid MCI World-Crap like the plague!
Cons: Everything! If you can think of it they'll screw it up!

MCI World-Crap is the worst cellular provider in the history of mankind on the face of the earth! This is an understatement. Mere words cannot describe the frustration of dealing with the customer non-service reps at MCI World-Crap. Be fully prepared...

Pros: Free phone
Cons: The phone never works in your area.

I was really looking forward to receiving my free phone Worldcom had notified me I would be receiving. And $29.99 a month for 250 any times minutes and 1000 night and weekend minutes sounded like a pretty good deal. About a week after I notify them to...

Pros: Absolutely NONE....
Cons: ditto...

I received a call from MCI last April of 2002. I listened to the guys script and after 10 minutes or so I told him I was not interested due to the fact they did not offer voice mail. Within 24 hours they had switched me!!!!! (I believe thats fraud last ...

Pros: They've gone bankrupt
Cons: worst business behaviors, unethical practices, and sadistical services.

Below is a condensed list of my complaints with contents edited for the general audience:

1) Billing statements don't get mailed on time, or don't get mailed at all. In my 12 months with them, they have correctly billed me 3 times only.
...

Pros: None
Cons: They won't let you cancel the service.

It's been eight months since my husband and I first attempted to cancel our telephone service with MCI Worldcom. We're still being billed each month for minimum connection charges for phone service that we canceled at a place we no longer live. We've...

Pros: Yes, you read them all correctly. NONE!
Cons: Two words: customer service.

with most of the bad reviews here. Forget all the negatives. You only need to look at one, and that is their customer service. It is absolutely horrific. If you can get someone that speaks English you're lucky. It took us 3 calls to get the correct service we asked for, and 3 more to cancel it. I cannot say enough bad things about MCI. I wrote them multiple emails commenting on their service, and after receiving 3 form letters where the sender obviously hadn't read my emails, I told them it is now my mission to spread by word of mouth how awful their service is. That mission starts here!

Pros: Nice logo.
Cons: See review.

After over a month of trying to get my long distance business away from MCI, and their telling me it would take 2 weeks to make a switch to Working Assets, they STILL haven't done it. BUT they have figured out how to switch my MCI long distance service to their regular--read: most expensive--long distance plan in the interim. Today, after a 2 HOUR wait, I finally spoke to an apparently Indian service supervisor who offered me an $18 credit, apologies, and a two week wait for the switch to take affect . . . All this time, a Working Assets rep was with me on the line. When we hung up I talked to her supervisor and offered her kudos. W.A. deserves the business; MCI is pathetic.