General Reviews of MCI Worldcom Customer Service

Pros: NONE
Cons: Takes forever to get anyone. Can't help will your problems.

MCI Worldcom has the worst customer service I have ever had to deal with. I have had to call them 3 times since I have had the wireless service. The first time I called it took 20 minutes to finally get to talk to someone. The second time, I never did...

Pros: none at all
Cons: Customer service is asleep You will pay wrongful charges just to protect you credit

Those bastards!

I was called by a MCI rep in August 2001. They asked me how much I paid for local phone service. I told them '$28 a month'. They promised me service at $19 a month. I said 'sure.'

Of course when I said $28 that...

Pros: none
Cons: all

My Husband and I bought cellular plans to talk to each other (mobile-to mobile),charges to each others mobile phone were free within our local area.
We paid $20.00 initiation each + $29.99 per phone (nokia). The plan was $ 29.99/month.

We...

Pros: The service plan selected did provide a free albeit outdated telephone.
Cons: Poorest customer/billing services I've had. Often no way to reach live operator.

What is wrong at Worldcom customer and billing services? My scathing review is based upon not one, but numerous repeated billing errors and frustrating interactions with this company. I started "service" with Worldcom Wireless in March, 2000, and...

Pros: None!!!
Cons: Worldcom Wireless needs to be put out of business.

I signed up for Worldcom Wireless service in
December of 2000. I signed a 2 year contract with a "option out" at one year with no penalty. That should have been my first clue. Why not just have a one year contract? Maybe you will forget about...

Pros: None
Cons: Avoid at all costs, literally!!!

Why anyone would join with MCI is beyond me. MCI along with its evil brother Spirit are the two most harassing telecommunication companies out there. Even not being an MCI customer, you get bombabrded with calls, in my case at 8:30ish or 9 in the morning...

Pros: ATT service
Cons: WorldCom Billing, Customer Service

Please refuse to do business with WorldCom Wireless. Customer service was HORRIBLE because you waited 20 minutes at the least waiting to speak to a customer service rep. When the rep came to the line, he or she was very rude, uncooporative, and clueless....

Pros: none.
Cons: Enron-style accounting when it comes to your bill.

I needed to read only a couple of the previous posts here to confirm that I wasn't the only one experiencing bad service from MCI Worldcom. Here's my story...

I live in Dallas, TX. Back in May of 2000 I signed up for Worldcom wireless...

Pros: Easy to sign up
Cons: Hard to get away

This is an update on my last review of WorldCom and since then, things have taken quite an ugly turn for this company...

Anyway, it's been almost a year since I turned off my cell phone and I'm still getting bills. It finally ticked me off...

Pros: Decent Local Service
Cons: Customer services non-existent and no roaming

Customer service is the worst possible. I have had my phone since Mid January and have not received a bill yet. Long hold times and runarounds is all you will get when you call. I have called three times and have been given different answers every...

Pros: They are great marketers, too bad they can't deliver on their promises.
Cons: All aspects of the "service" Worldcom provides

I can't stress this enough - avoid this company at all costs. I signed up for wireless service in September 2001. Worldcom sent me a phone. The phone displayed roaming right out of the box at my house. I returned that phone and was promised a new phone....

Pros: There are no pros whatsoever.
Cons: Unreasonably long hold times, uneducated reps, inconsistent answers, no follow-through.

Like many other posters here, I signed up with WorldCom wireless due to a promotion that sounded wonderful on the phone. Free Motorola phone, free activation, only $30.00/month.

I was told my a supervisor on the day that I signed up that I...

Pros: Good local service, decent price
Cons: Customer Service, billing

After trying AT&T and Nextel (each for a year period), I decided to give MCI a shot. (I live in NYC, so result in your area may vary.)
I use my cell 2-3 times a day, more on the weekends. Most of the time the local coverage from MCI is adequate,...

Pros: None
Cons: Mismanaged Customer Support, Incorrect or misleading phone numbers, unhelpful, uninformed reps

It's quite obvious from the numerous reports listed here that I am not alone in my problems with Worldcom Wireless.

My chief complaint stems from the fact that I have been stuck with a broken cell phone for almost 2 months now, and Worldcom...

Pros: Good signal/voice quality, good price
Cons: Worst cust. service I've ever seen. Took 6 months to cancel service

I got sick of Cingular's service and found the MCI Worldcom plan to be more attractive. I'd get a new phone and more minutes for the same price. It was a two year contract which I didn't like but it had an "11 month out" option. The sales guy told me...